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Renaissance Kota Bharu Hotel

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295 Reviews from our TripAdvisor Community

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Showing 240: English reviews
Level Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Staff wants a high score from you. "We do not accept 1 till 9. We only like 9 and 10". Ok, I give a 9, because people was very kind, friendly and helpful. As we told them the meat was not that good, they checked it, removed it, apologize and make a new one. Plus coffee for free. That is... More 

Helpful?
Thank JP v
1 review
1 of 5 stars Reviewed 1 week ago

I check in on 19 Sep 2016. First room have no hot water at lavatory. After complain and waiting 45min, maintenance come and he said that need to check. And waiting more then 30min nobody inform what is the status... Finally they change another room for me. On next day i just find out that water is very dirty. And... More 

Helpful?
Thank Peggy T
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for taking the time to give your feedback on our Hotel. We regret that your recent stay with us was not so pleasant. Please accept our sincere apologies for the setbacks. Your points were noted and our team had taken preventive measures to ensure no such recurrences in future. Meeting our guest’s highest satisfaction has always... More 

Kuala Lumpur, Malaysia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

friendly welcome by the staff. hotel is connected to a mall. so if you will be renting a car to go about in town, the parking entrance is through the mall parking entrance and locate the pillar closest to the hotel lift. room is very spacious but the bed is pretty hard and pillows were to fluffy for my personal... More 

Helpful?
Thank PSTS23
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful experience during your recent stay at our hotel. We are glad to hear that you had enjoyed your stay and totally pleased with our services. Your positive feedback will be shared among our associates to inspire them to give their best at all times. We also look forward to welcome you back... More 

Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Kota Bharu is really far from being a touristic city, so probably this makes everything not attractive from one side and from the other all the structures are not made for foreigners. Naturally we stopped here to go to the paradise islands called perhentian... Unfortunately this is the only decent place to stay, so there is not much to do:... More 

Helpful?
Thank Ggg1972
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on your recent stay at our Hotel. We regret that your stay experience was not that satisfying. Please accept our sincere apologies for the setback. Meeting our guest’s highest satisfaction has always been our top priority and we are working hard towards that objective. We look forward to... More 

Barcelona, Spain
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

We're staying in the Kota Bharu suite at this hotel right now (2 nights). The hotel, which boasts being the only 5* in the city, seems to never have been renovated to any degree and bears the marks of time. Old fashioned, worn and torn. Additionally, allthough we're in the second-biggest suite of the hotel: one has to pay for... More 

Helpful?
Thank chrisgrenness
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. We regret to hear that you had unpleasant experiences during your stay with us. Please accept our sincere apologies for the setbacks. Our minibar items are available upon request and additional slippers can be requested through our Delighted to Serve (DTS) agent. The Hotel is in the... More 

Kota Bharu, Malaysia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 30, 2016

Easy parking, spacious and clean room. Very helpful and friendly housekeeping staffs. Shopping, supermarket situated at lower floor level of the hotel building. Walking distance to mosque, hawkers with choices of Malay local, Indian, Chinese and Western food operating until past midnight. Very convenient, and not far from the famous Pasar Siti Khadijah in Kota Bharu.

Helpful?
2 Thank lindaasyas
1 review
4 of 5 stars Reviewed July 28, 2016 via mobile

Very satisfied with the facilities. Breakfast is great w choices from local dishes. Swimming pool is good for kids, moderate for adult. Very good location, which is the main reason we were here. Check in/out were smooth.

Helpful?
Thank Wan Syahrul W
Romsey, United Kingdom
Level Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 30, 2016

The entrance hall and lobby give a good indication of what this hotel must have been like when it first opened. However, go beyond the lobby and you soon find that it is long overdue for refurbishment. Rooms are large and spacious, but the decor is drab and tatty. Much of the guest area and facilities have a feeling of... More 

Helpful?
Thank JRKernow
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear JRKernow, Greetings from the Renaissance Kota Bharu ! First and foremost thank you for taking the time to post your feedback on Tripadvisor following your recent stay with us. I am very glad to know that you are happy with our gym facilities and our front desk team; also that you find our ambassadors to be very helpful during... More 

Kuala Lumpur, Malaysia
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 25, 2016

Last stayed at this hotel 4 years ago, and was glad to see that they still have my records! I checked in late, only guest at that time and expected a quick processing, The efficient staff did not disappoint - well-done. Well-appointed rooms, I was given a corner room, quiet with a large comfortable bed, lighting in the room was... More 

Helpful?
Thank Ujin L
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 15, 2016 via mobile

Checked in on May 30th and stayed here for 2 nights. Check-in was smooth after a long and tiring flight via Kuala Lumpur. Rooms were clean and reasonably big. Free wifi only if you are a member of the Marriott group of hotels. Bathroom neat and big, with proper ventilation, and all the necessary accessories. Bed was neat and very... More 

Helpful?
Thank nimitmehta
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience the rich Malay culture at Renaissance Kota Bharu Hotel, a Marriott Luxury & Lifestyle Hotel and the city's only five star international class hotel with premier convention and wedding venue. Conveniently located in the heart of Kota Bharu's commercial and shopping district and also close to the domestic airport. For business or leisure traveler, the 298 spacious accommodation rooms and suites provides world class service and facilities including High Speed Internet, 2 Executive Floors with dedicated Club Lounge,Business Centre, wireless meeting rooms with Grand Ballroom, an on-site event management to create exhibitions, conventions, meetings and most extravagant weddings. The Renaissance Fitness Centre is Kota Bharu's largest gymnasium equipped with latest fitness equipment, steam rooms, sauna, Jacuzzi and a heated outdoor swimming pool. ... more   less 

Additional Information about Renaissance Kota Bharu Hotel

Address: Jalan Sri Kota | Jalan Yahya Petra, Kota Bharu 15100, Malaysia
Location: Malaysia > Kelantan > Kota Bharu
Price Range: $58 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Kota Bharu Hotel 4.5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Renaissance Kota Bharu Hotel Kelantan
Kota Bharu Renaissance
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