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Renaissance Kota Bharu Hotel

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Renaissance Kota Bharu Hotel
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304 Reviews from our TripAdvisor Community

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Showing 248: English reviews
Penang Island, Malaysia
Reviewed 3 weeks ago via mobile

The hotel was nice however service need some improvement. Checked in to a room in 10th floor and was given only one towel. Called for additional towel and waited for 30mins and still not delivered. Was told only 4 housekeeping staff on duty but I cannot comprehend why as I only ask for towel. The room water heater is not...

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Helpful?
Thank CK_Ong8271
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on our Hotel. We regret that you had encountered some unpleasant experiences during your stay with us. Please accept our sincere apologies for the setbacks. Meeting our guest’s highest satisfaction has always been our top priority and we regretted that our objective was not met during your recent...

Shah Alam, Malaysia
Reviewed December 14, 2016

I booked two rooms at this hotel for two nights in August 2016. The rooms are large and comfortable. Amenities provided in the room are satisfactory. The check-in and check-out processes were very smooth, efficient and fast. The staff are courteous and helpful, they can provide information regarding the places of interest in Kota Bharu. The breakfast was included with...

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Helpful?
Thank bbsiqinsr
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your stay experience at our hotel. We are delighted to know that you had a memorable experience for your stay here. Your positive comments will be shared among our team-members to inspire them to provide the best service at all times. It feels good to know that our goal to...

Subang Jaya, Malaysia
Reviewed December 5, 2016

We wanted a slight higher ended hotel in KB and this is one of the two available. The hotel is very clean, neat and tidy in general and the room was spacious and comfy. Amenities provided are adequate and clean. However, I dislike the reason given for a single towel set provided and we had to call for an extra....

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Helpful?
Thank Nok O
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback on your recent stay at our hotel. We are pleased to know that you had enjoyed your stay despite a few setbacks. We will share your positive comments among our associates to further inspire them. On the other hand, please accept our sincere apologies for the setbacks. Please be assured that meeting...

Reviewed December 3, 2016

The hotel proved a good base for our team of six working a couple of miles away. The rooms are spacious and well appointed. The breakfasts were a highlight of the trepanned there was a varied selection of dishes to suit all tastes. We only eat at the hotel once in the evening and this was a buffet that was...

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Helpful?
Thank Robin M
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful experience during your recent stay at our hotel. We are glad to hear that you had enjoyed your stay and were totally pleased with our services. Your positive feedback will be shared among our associates to inspire them to give their best at all times. Regards Adrian Cecil

Reviewed November 3, 2016 via mobile

I stayed here for few nights to find the rooms were quite pleasant with a touch of traditional deco. The dinner and lunch buffet are okay but it seems they repeat the menu after 1 day. They didn't served juice or cordial during buffet time. The meeting room felt so suffocating as no air ventilation and it smells old. To...

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Helpful?
1Thank Rafidah A
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Rafidah, Thank you for taking the time to share your feedback on your recent stay at our Hotel. We are glad to hear that you had enjoyed your stay; however regret that your meeting experience was not that satisfying. Please accept our sincere apologies for the setbacks. Your comments was noted and shared with the relevant associates concerned; and...

Reviewed October 23, 2016 via mobile

Not a pleasant stay, cold showers to under cooked food to finding hair in my food. I brought it to room services attention, apparently hair in food is funny. I do not recommend staying here. Also, if you are looking to relax in the sun next to a nice pool I'd look somewhere else!

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Helpful?
Thank Chris C
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on your recent stay at our Hotel. We regret that your stay with us was not so pleasant. Please accept our sincere apologies for the setbacks. Your valuable comments were noted and addressed with our team members. We will take the necessary steps to prevent future recurrences. Every...

London, United Kingdom
Reviewed October 8, 2016

We checked in at 11pm and were gone by 6:30am but the Renaissance was great for those few hours. The bed was amazingly comfortable and the shower was warm and powerful. The front desk staff were all very friendly and arranged airport pick up and transfer to Kuala Besut to enable us to get the first ferry to the perhentians.

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Helpful?
Thank Anna H
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Anna, Thank you for sharing your stay experience at our Hotel. We are so glad to hear that you had a warm and comfortable stay. Your positive comments will be shared with our team to further inspire them. Our team always strive hard to meet our guests' expectations. We are glad to be of service to you and look...

Butterworth, Malaysia
Reviewed October 5, 2016

Having a tremendous and sincerely staffs by assisting people like me as a new guest at the hotel. A nice place with a great staff will complement each other. Thank you from my deeply my heart. A few new experiences in my lfe at the hotel cannot be forgotten and will continue staying in the future.

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Helpful?
Thank Mohd Rizal S
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Mohd Rizal, Thank you for your wonderful feedback on your recent stay at our hotel. We are pleased to know that you had enjoyed your stay and will share your positive comments among our associates. We also look forward to welcoming you back! Regards Adrian Cecil

Reviewed September 24, 2016 via mobile

Staff wants a high score from you. "We do not accept 1 till 9. We only like 9 and 10". Ok, I give a 9, because people was very kind, friendly and helpful. As we told them the meat was not that good, they checked it, removed it, apologize and make a new one. Plus coffee for free. That is...

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Helpful?
Thank JP v
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear JP, Thank you for your wonderful feedback on your recent stay at our hotel. We are pleased to know that you had enjoyed your stay and will share your positive comments among our associates. On another note, please accept our apologies for our overzealous associate who had been too blatant on getting a good score for the Hotel. Our...

Reviewed September 20, 2016

I check in on 19 Sep 2016. First room have no hot water at lavatory. After complain and waiting 45min, maintenance come and he said that need to check. And waiting more then 30min nobody inform what is the status... Finally they change another room for me. On next day i just find out that water is very dirty. And...

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Helpful?
Thank Peggy T
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for taking the time to give your feedback on our Hotel. We regret that your recent stay with us was not so pleasant. Please accept our sincere apologies for the setbacks. Your points were noted and our team had taken preventive measures to ensure no such recurrences in future. Meeting our guest’s highest satisfaction has always...

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience the rich Malay culture at Renaissance Kota Bharu Hotel, a Marriott Luxury & Lifestyle Hotel and the city's only five star international class hotel with premier convention and wedding venue. Conveniently located in the heart of Kota Bharu's commercial and shopping district and also close to the domestic airport. For business or leisure traveler, the 298 spacious accommodation rooms and suites provides world class service and facilities including High Speed Internet, 2 Executive Floors with dedicated Club Lounge,Business Centre, wireless meeting rooms with Grand Ballroom, an on-site event management to create exhibitions, conventions, meetings and most extravagant weddings. The Renaissance Fitness Centre is Kota Bharu's largest gymnasium equipped with latest fitness equipment, steam rooms, sauna, Jacuzzi and a heated outdoor swimming pool. ... more   less 

Additional Information about Renaissance Kota Bharu Hotel

Address: Jalan Sri Kota | Jalan Yahya Petra, Kota Bharu 15100, Malaysia
Location: Malaysia > Kelantan > Kota Bharu
Price Range: $58 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Kota Bharu Hotel 4.5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Renaissance Kota Bharu Hotel Kelantan
Kota Bharu Renaissance
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Questions & Answers

Here's what travelers have asked, with answers from Renaissance Kota Bharu Hotel staff and other travelers.
2 questions
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Alor Setar, Malaysia
over a year ago

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Questions? Get answers from Renaissance Kota Bharu Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose rooms at higher floor rooms for good view”
  • King Bedroom
  • Twin Bedroom
 of 5 bubbles bbsiqinsr, Dec 14, 2016 | Read review
“Get a non-smoking higher-level rooms. You will be liable to a RM1500 penalty if you smoke in a non-smoking room.”
  • December rainy days in KB
 of 5 bubbles noko742, Dec 5, 2016 | Read review
“Away from the road recommended”
 of 5 bubbles robinmT9204VN, Dec 3, 2016 | Read review
“High level”
 of 5 bubbles mrizal2016, Oct 5, 2016 | Read review
“Front-facing rooms are noisier”
 of 5 bubbles JRKernow, Jun 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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