We ended up here due to a last minute decision to go Langkawi without booking a place to stay. The resort looks like it has seen better days. The whole area is huge and there are several types of stay, we opted for longhouse type with the pool at our room’s doorstep. For those who are not fussy and prefer a quiet place to stay, this can be a great option for you. Not much amenities, services and the restaurant stopped operating for the time being. Many hotels and resorts took a bad hit from the pandemic and this might be the case for Ocean Residence.
Due to the pandemic, plans have to be cancelled. My booking was done way before things got out of hand and before lockdown was implemented. Negotiated with residence to provide refunds, as it is unforeseen circumstance. Residences agreed and mentioned that refund is in processing. Up till now, it’s been 3 months in unknown state and zero form of assurance to the customer. I still have not received the refund UP TILL TODAY. Residences provide empty promises, terrible service and customer assurance, untrustworthy business. Recently contacted team, but no replies. And yet the island is opened for bookings from the citizens themselves. Better off going to a different place rather than this which is far greater in cleanliness and service.
Beautiful place and very serene a place I would definitely visit again, we were there for 17 days. Staff extremely helpful always willing to help, and the breakfast was extremely good rooms are kept very clean with little extras which you would not normally get eg. Toothbrush & toothpaste all the things you need in your bathroom plus also fresh bottle water every day. When going into town quite far out so you do need a taxi and staff are always willing to call for you.
In exceptional times The Ocean Residence was exceptionally good. The access off the main road was totally underwhelming. Once through the big gates, the excellence opens up. All the staff were friendly and helpful. The town centre of Kuah is a short ride away. My Longhouse room had a view over the long pool across the strait to Pulau Dayang. While my room showed its age, it was clean and comfortable with a private outside seating. Food was simple and sufficient. Next time I will stay longer.
They are the best in everything. We have booked the Ocean Suite and Grand Ocean Suite. Overall they got a very friendly staff and serve extravaganza food with herbs drinks (only available at Ocean Residence, Langkawi). The facilities are good and they got many nice spotted scenery.
My stay was alright. The pictures were misleading, the rooms were built cheaply and the breakfast was average. It was too expensive for what we got, not a good value for money. The staff was very friendly and the swimming pool was nice. The location was alright but you NEED a car. Would not recommend. Paulo
Room in the Long House was great especially direct access to semi private pool. Overall an excellent stay. Hotel located in a quiet area which means getting taxis is essential to go out. Did not have dinner in the restaurant but breakfast buffet was fine.
Our stay was very comfortable and cozy. The infinity pool was one of my dreams fulfilled. We specially enjoyed the sea side bar-be-que. Though there was no intercom, the whatsapp worked and the requirements met the staff.
This resort was just amazing. So peaceful and beautiful there. Highly recommented longhouse with pool view where you can go swimming just from your back door! It’s little bit away from everything so you should think about renting a scooter wich you can rent from reception also for 40ringgit/day
Nice and peaceful location localised resort which have a great view toward the sea. We have stay 3 nights over our holiday in Langkawi. If not too far from kuah town, only about 10min driving. We had stay in long house room which can direct access to pool. My boy did enjoy the stay very much.
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