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StarCity Hotel Alor Setar

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StarCity Hotel Alor Setar
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85 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Sepang, Malaysia
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

We reached at 230pm, but the receptionist asked us to wait until 4pm to get our room. Reason is because they short of house keeping staff! The room is old and little worn out. Not recommended with the bad service and old looking room Hi

Helpful?
Thank ce83lim
Maanagement, Manager at StarCity Hotel Alor Setar, responded to this review

Dear CE83Lim, Thank you for your feedback. We apologize for the way you were responded to pertaining accommodation readiness. We have taken this feedback to further draft a training module to equip our team members on the method of responding to customers. Plans are underway to re-look at re-furnishing our room appearance. This is expected to be in the near... More 

Penang, Malaysia
1 review
1 of 5 stars Reviewed June 8, 2016

Stayed 3D2N! Upon check out, guest name totally wrong in the system and printed in the receipt but the room no. was the room which I stayed in!!!! This is too ridiculous!!!! Brought up the complain to reception manager they didn't seem to feel sorry for it but to say they cannot change the guest name on the receipt but... More 

Helpful?
Thank rolence_low
Maanagement, Manager at StarCity Hotel Alor Setar, responded to this review

Dear Rolence- low, Upon receiving your very strong feedback on our service, we carried out an investigation on where the chain of service could have gone wrong. Our records show that your room was reserved and registered for you by a friend of yours. The next day upon check out you approached the counter and requested a name change on... More 

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Malaysia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 21, 2016

Check-in check-out was good, smooth and fast. The place needs an upgrading especially the restaurant, and the food too. Breakfast was ok but for lunch and dinner, quite disappointing, and had to wait for refills, that too only done when told that the food is not there. the staff were good but need training on alertness and eye for detail.... More 

Helpful?
1 Thank naturewala
Petaling Jaya, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 20, 2016 via mobile

we booked last mnt thru expedia. smooth chk in. and check out. warm greetings frm all staff, room is spacious.breakfast hv lots of selection .walk in distance to aman sentral. we'll visit again soon .

Helpful?
Thank nurulhanni
Kota Kinabalu, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 16, 2016

when we arrive at hotel.. only one person on duty at the counter, but friendly staff. we book room no 307 for 4 days. I do not like the carpet in the hallway it look old. This hotel is located just 200 meters from the shopping center - Aman Central Mall facilities such as banks, quite difficult to find. I... More 

Helpful?
1 Thank Ulla O
Hong Kong, China
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed March 3, 2016

Friendly and welcoming staff. Rooms comfortable and bathroom clean - although somewhat dated. Good location for the new mall - within walking distance. Breakfast was underwhelming and coffee wasn't at all good!

Helpful?
Thank VeeVee007
Kuala Lumpur
Level Contributor
111 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
2 of 5 stars Reviewed February 29, 2016

In the heart of Alor Setar town, there are lots of Chinese food courts within walking distance. The quality of the hotel is poor; shoddy, badly maintained with bad service. The first thing that greeted us when we walked into the room was the smell of stale cigarette smoke. There seems to be no distinguishing segregation between smoking and non-smoking... More 

Helpful?
1 Thank OliveGoh
Maanagement, General Manager at StarCity Hotel Alor Setar, responded to this review

Dear OliveGoh, Thank you for your feedback. Your observations have made us more sensitive towards our guest experience. We are constantly keeping abreast of all feedback especially in allowing us to plan future upgrading works to better our product and services. We regret to hear of your experiences staying with us.Rest assured all needful measures are already in place in... More 

Singapore, Singapore
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 14, 2016 via mobile

Alor Star is not a tourist place so there is not any attractions for foreigners. The hotel location is goon and they serve quite poor breakfast, however having the price they give you cannot expect more. So I recommend

Helpful?
1 Thank ThePetteri
Herefordshire, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed February 14, 2016

Stayed in this hotel for 6 nights over Chinese New Year as it is convenient for visiting family as well being near to a shopping center and various eateries. Our room was shabby, different from the lobby. The bed linen and towels were worn and of different shades of white, with smelly pillows. There is no extractor in the bathroom,... More 

Helpful?
1 Thank Luvtotravel1910
Maanagement, Guest Relations Manager at StarCity Hotel Alor Setar, responded to this review

Dear Luvtotravel1910, Thank you for taking the time to pen down your feedback. Much was mentioned which requires our immediate action and rectification.We regret you had to experience such an unpleasant stay with us. Areas pointed out by your goodself which requires improvement will be acted upon immediately. Yes, we are hotel that caters a fair bit of evening events... More 

Singapore, Singapore
Level Contributor
43 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed February 14, 2016

Occasionally both business and holidays brings me in to the Alor Setar. I have stayed in few hotels and currently patronizing StarCity. I haven't found a good hotel in Alor Star yet. This hotel would have a lot of potential if it would be managed well. Best part is the rooms which being very basic are clean and relatively well... More 

Helpful?
Thank Sakalio
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the city, StarCity Hotel Alor Setar caters for leisure and business.In addition to the 98 luxurious rooms, StarCity Hotel offers various function rooms for meetings, conferences and banquets. Equipped with complimentary internet facilities and state-of-the-art audio visual system, StarCity Hotel is an ideal and excellent choice for your events. ... more   less 

Additional Information about StarCity Hotel Alor Setar

Address: 88 | Jalan Pintu Sepuluh, Alor Setar 05100, Malaysia
Location: Malaysia > Kedah > Kota Setar District > Alor Setar
Price Range: $36 - $44 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — StarCity Hotel Alor Setar 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
StarCity Hotel Alor Setar Malaysia - Kedah
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