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Mutiara Johor Bahru Hotel

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Mutiara Johor Bahru Hotel
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556 Reviews from our TripAdvisor Community

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Showing 538: English reviews
Mandaluyong, Philippines
Reviewed 5 days ago NEW

Was there for vacation with the kids, main purpose was Legoland. Though Hotel was not that near Legoland, we didn't really mind the commute, because of the comfort and bang for buck price of the hotel. We booked the Junior Club Suite, I had daughters, but we got a Football (soccer) themed room. Kids still enjoyed, coz of the bunk...

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Helpful?
Thank Arvin S
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Dear guest I would like to thank you for your recent visit to Mutiara Johor Bahru. It was truly a pleasure to serve you. I am glad that the accommodation and service were to your liking, as complete satisfaction is our goal. Once again, thank you for choosing to stay with us and we shall look forward to your next...

Kuala Lumpur, Malaysia
Reviewed 1 week ago NEW

Had a 3 nights stay; on mid of November... Took 2 club rooms... Booked via AGODA; funny story upon arrival they said I only made booking for 1 room. Also they were not sure about the wheel chair request; which I made via email (even the staff replied the email; but seems no communication from email with front end). Luckily...

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Helpful?
1Thank TSI_DSG
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Dear guest We are really glad to know that you had a pleasant stay at our hotel, and we would like to thank you for letting us know it with your review. Meanwhile, we sincerely apologize for any inconveniences caused; we have taken note of your comments and will continue to improve on our services to meet guest’s expectations. We...

Singapore
Reviewed 1 week ago

Hotel is located to a shopping mall building... Security is average. Checking in is a 'breeze'..... Able to provide shuttle transport to City Square Shopping Mall when requested to 1 day ahead.....Transport pickup is timely. Front office staff appears 'stoid' at times, when approached Main street is lined up with eateries.....mainly local fare too

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Helpful?
Thank Mikehen7
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Dear guest, Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. Meanwhile, your comments have been shared with the department concerned so that they may be addressed. We sincerely hope to welcome you back to Mutiara Johor Bahru soon. Kind regards.

Reviewed 1 week ago via mobile

Room is very spacious, neat and cosy. A big spread of varieties for breakfast The front counter staff are friendly. The toilet is filled with all the needs from toothbrush to the finest detail like detergent. This is the first time where a hotel provide detergent. Kudos to the housekeeping staff.

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Helpful?
Thank Sebestian R
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Dear guest, We would like to thank you for sharing your stay-experience in our hotel with fellow travellers. It’s good to see that you have enjoyed your time with us and we hope to have the pleasure of serving you soon in the near future. Kind regards.

Singapore
Reviewed 2 weeks ago

This is my 2nd stay at this hotel (from a previously good experience). This time however, was horrible! First of all, when we arrived at 2.30pm the room wasn't ready (as advertised ready by 2pm), we even indicated during booking that we will be there 1-2pm and was informed room would be ready by 1pm. We waited till 3.30pm and...

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Helpful?
Thank Jeretangwk
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Dear guest - Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. We understand your frustration and sincerely apologize for any inconveniences we have caused you. We will put more focus in our training programme to enhance our service delivery and guest relations. I believe nothing...

Shah Alam, Selangor, Malaysia
Reviewed 2 weeks ago via mobile

I checked in at Mutiara Hotel on 15-17 November 2016. Even though the exterior of the hotel looked outdated but the interior was amazingly beautiful. Check in process was smooth and it took less than 5 minutes. The room was spacious with 2 queen beds overlooking the swimming pool. I chose this hotel because i was attending a conference in...

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Helpful?
2Thank AizzIrfan
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Dear guest, Thank you for staying with us. We understand your frustration and sincerely apologize for any inconvenience we have caused you. We had addressed this issue and your comments have been shared with the concerned departments for further action. Once again please accept our apologies. Do free to contact us should you require further assistance, and we hope to...

Singapore
Reviewed 3 weeks ago via mobile

Good location nearby Holiday Plaza n KSL mall.All kinds of food available. The staffs are friendly n attentive. Breakfast is good but shd improve to make the cakes n pastries taste better. Had problems with TV n bathtub but was service asap.The rm not really vacuum well but I overlooked it since the staff is friendly. Shd provide extra timing...

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Helpful?
Thank Kadeeja K
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Dear guest, Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. Meanwhile, your comments have been shared with the departments concerned so that they may be addressed. We sincerely hope to welcome you back to Mutiara Johor Bahru soon. Kind regards.

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago via mobile

Our company chose this hotel for a 2 week seminar. Seminar room internet was horrendous but to their credit, the hotel tried various ways to improve this and ultimately moved us to a separate room. We specifically mentioned that bandwidth was critical for this seminar hence very disappointing. Lunch was included as part of the seminar package but at times,...

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Helpful?
1Thank EugeneLWJ
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Dear guest, Thank you for your recent stay and for having a function in our hotel. I am grateful that valued guest like yourself have taken precious time to provide constructive feedback. I understand your frustration and sincerely apologize for the inconveniences caused. I have personally taken a serious stand to address the issues that were highlighted. We will put...

Singapore, Singapore
Reviewed 4 weeks ago

Location is good as it's just next to Holiday Plaza (many hair salons, nail spas and foot massage palours) and a short walk to KSL. Room rate is cheaper than KSL and Holiday Villa too. We booked 2 superior twins. Checked in at 4pm and were upgraded to a King suite and a Deluxe room. Rooms were clean but the...

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Helpful?
1Thank LinusLee
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Dear guest, Thank you for staying with us and we appreciate your positive comments. Your constructive feedback is essential in our effort to improve our service standards. Meanwhile, I sincerely apologize for any inconveniences caused; your comments have been shared with the concerned departments for further action. Please feel free to contact us should you require further assistance, and we...

Singapore
Reviewed 4 weeks ago

An above average hotel. Suitable for all types of guests. The check-in was slow. There were more staff behind the counters than guests at the lobby and yet, the registration was turtle-speed. Most of the staff were amazing actually - friendly and courteous. Just remember to avoid making your guests wait unnecessarily. If we must wait, acknowledge us and provide...

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Helpful?
Thank zulz
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Dear guest, We are really glad to know that you had a pleasant stay at our hotel, and we would like to thank you for letting us know it with your review. Meanwhile, we will continue to improve on our services to meet guest’s expectations. We would love to have the pleasure of seeing you as a regular guest and...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Mutiara Johor Bahru Hotel

Address: Taman Century, KB No. 779 Jalan Dato Sulaiman, Johor Bahru 80990, Malaysia
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: $38 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mutiara Johor Bahru Hotel 3.5*
Number of rooms: 336
Reservation Options:
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Also Known As:
Mutiara Hotel Johor Bahru
Mutiara Johor Bahru
Hotel Style:
#4 Business Hotel in Johor Bahru
#10 Best Value Hotel in Johor Bahru
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Questions & Answers

Here's what travelers have asked, with answers from Mutiara Johor Bahru Hotel staff and other travelers.
10 questions
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Singapore, Singapore
Singapore, Singapore
Singapore, Singapore
Singapore, Singapore

See all questions (10)

Questions? Get answers from Mutiara Johor Bahru Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get rooms facing main strret.....cos rooms at back of hotel building has a operational train track intermittently......”
 of 5 bubbles Mikehen7, 1 week ago | Read review
“Ask for high floors, and avoid the restaurant areas during late evenings and late mornings, alot of smokers in air con area.”
 of 5 bubbles Jeretangwk, 2 weeks ago | Read review
“Higher floors would be ideal. Good to park near the lobby for better visibility”
 of 5 bubbles Travelmelody, 4 weeks ago | Read review
“Best View of City”
 of 5 bubbles TayebGaba, Oct 13, 2016 | Read review
“new wing rooms are better.”
 of 5 bubbles Toon8888, Aug 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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