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KSL Hotel & Resort

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KSL Hotel & Resort
KSL Hotel & Resort
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1,700 Reviews from our TripAdvisor Community

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Showing 1,634: English reviews
Singapore
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We arrived at 5pm to know that the room is not cleaned yet (note that we booked a suite and checked-in at the business center), soon after, the manager came in and explained that there is a malfunction in the amenities which will take an hour to rectify. Room is actually really nice, we booked Caladium Suite on the 27th... More 

Helpful?
2 Thank hanna_yanru
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear hanna_yanru, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared with... More 

johor bahru, Malaysia
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

As a business visit i highly rely on internet but unfortunately due to high occupancy the net here is virtually unusable for my entire 3 nights. had to rely on mobile data all the while. I also notice the wallpapers are peeling off on the corridors and in the room. My third comment is the bloody parking lift should be... More 

Helpful?
Thank Justin Y

Travelers are raving about these Johor Bahru hotels

Singapore, Singapore
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a good stay for family with children. The convenince to the mall which offers good halal eateries and shopping for ladies. My family and me went to KSL with my daughter's cousin. They had a good time playing water at the pool and doing art and craft at the mall.

Helpful?
Thank Farizan25
Shah Alam, Malaysia
1 review
4 of 5 stars Reviewed 2 weeks ago

on May we have trip company with staff for Development Skill event which is we do for development our staff skill in working. So we choose KSL hotel as a location for our event. That was nice trip cause we can stay 1place and push a idea for improved our company vision. We have share a lot of idea and... More 

Review collected in partnership with this hotel

Helpful?
Thank orangicd
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear organiccd, Greetings from KSL ! Dear Valued Guest, Thank you so much for your kind review on Tripadvisor. We are glad to hear that you had overall enjoyed your stay and happy with the services and facilities offered. Look forward to the honor to serve you again in the future. To enjoy a 10% discount, make your booking directly... More 

Singapore, Singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed at the Studio Apartment (second time). Room was quite clean and spacious with a kitchenette however the furniture was slightly dusty and the bathtub too. Shower is directly above the bathtub with no separate cubicle, and floor gets flooded easily. One thing that I liked the least was the lifts being very confusing stating that they serve certain floors... More 

Helpful?
Thank Meanderingoul
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Meanderingoul Greetings from KSL! Dear Valued Guest, Thank you for your kind review. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Look forward to serve you better in the future. To enjoy a 10% discount, make your booking directly with us via our website. Have a pleasant day. Thanks. More 

Malaysia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Being there couple of months ago. This accommodation is near all the shopping if you are into it, plenty of food stores/restaurants for you to choose from. Room is comfortable, pillow too soft. Room is clean. Staffs are polite and helpful. Wifi is ok. At least can get my work done.

Helpful?
Thank Karyn L
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Karyn L Greetings from KSL ! Dear Valued Guest, Thank you so much for your kind review on Tripadvisor. We are glad to hear that you had overall enjoyed your stay and happy with the services and facilities offered. Look forward to the honor to serve you again in the future. To enjoy a 10% discount, make your booking... More 

Singapore
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago

Unprofessional front desk female staff keep calling our room COUNTLESS times (while we are resting and sleeping) and even came up to our room to ask for our credit card number because of HER MISTAKE of not swiping the card properly while administering our check-in. Shower leaks water, no hand towels provided, aircon takes a LONG time to start up.... More 

Helpful?
Thank 882ginat
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear 882ginat, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared with... More 

Japan
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is the second time I have stayed in this nice gem hotel, situated right above the KSL mall. Good getaway for a short break - with staff service and room standards on par with other 5 star hotels. Only bad mark was when I booked my hotel through agoda website one month ago on 18th July 2016, we thought... More 

Helpful?
2 Thank UKCUZ
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear UKCUZ, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared with... More 

Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Very good location. Near checkpoint, with shopping mall below. Hotel very easy reach by taxi or bus from woodland check point. Hotel with swimming pool, gym& dinning place. Hotel also have tour packages to different tourist attraction places such as Lego land.

Helpful?
Thank Guan Q
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Guan Q, Greetings from KSL! Thank you so much for your kind review on Tripadvisor. We are glad to hear that you had overall enjoyed your stay and happy with the services and facilities offered. Look forward to the honor to serve you again in the future. To enjoy a 10% discount, make your booking directly with us via... More 

Los Banos, Philippines
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

hotel is near jb immigration.we paid rm12 from immigration to hotel. Get blue taxis as they strictly follow per meter rate, no haggling.Hotel is clean.bellboy did not open door of taxi but instead turned his back away to seem busy.but the doorman opened hotel door for us. receptionist was superb! 2 lovely ladies did extend their help more than expected.... More 

Helpful?
Thank AnnePND
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear AnnePND, Greetings from KSL! Thank you for your kind review. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Look forward to serve you better in the future. To enjoy a 10% discount, make your booking directly with us via our website. Have a pleasant day. Thanks. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
Official Description (provided by the hotel)
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 

Additional Information about KSL Hotel & Resort

Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: $54 - $76 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Asiatravel.com Holdings, Priceline, Odigeo, Expedia, Agoda, Orbitz, Travelocity and Hotels.com so you can book your KSL Hotel & Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#8 Luxury Hotel in Johor Bahru
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