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About
4.5
#2 of 27 hotels in Jounieh
Location
4.6
Cleanliness
4.8
Service
4.8
Value
4.5
Located 20 km from Beirut International Airport,few minutes from Casino du Liban, Telephrique and Jounieh down town. This luxurious beachfront hotel features spacious rooms and suites lying on the famous Gulf of Jounieh.Reston Hotel provides esteemed guests with airconditioned rooms along with satellite TV, minibar and work desk each simply furnished according to highest modern style and comfort International standards.A buffet continental breakfast is available at Reston Hotel’s restaurant lounge, reached through marble vast hallways.24-hour reception is available to guide, assist in any request or excursion planning, even can arrange airport pickups and drops.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
Arabic
Location
Sea Road - Maameltein, Jounieh 1200 Lebanon
Reston Hotel
117 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I have to start by saying the staff are excellent, nothing is to much of a problem and when mistakes are made it's rectified with speed. My room was an excellent a size with good sized balcony overlooking the sea. Fruit bowl on arrival with fresh bottled water every day. Unfortunately I found the bed a little uncomfortable but I am quite fussy, liking a soft supportive bed. The bathroom had a Shower only which had a tendency to back up if you spent to long I'm there and a few loose items like flexible Mirror and toilet roll holder. But on a whole still no big problem. Food in the hotel is of an excellent standard both room service and restaurant. However the breakfast selection is just a little on the plain side, not a big enough hot selection for my taste, although the egg station omelettes were delicious. Would have no problem in going back to the Reston
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quest10989463524, Guest Relations Manager at Reston Hotel
Responded Feb 12, 2020
Dear Guest, Thank you for reviewing Reston Hotel Jounieh, We are pleased to notice that your overall score was satisfactory and our services wee up to your expectations we have taken your comments regarding our bathrooms and breakfast into consideration and the concerned department heads are informed in order to take actions accordingly We are looking forward to welcome you back at Reston Hotel, Meanwhile we remain at your disposal for any further request you may need Regards, Guest Relations Department
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From start to finish, everything was handled in an incredibly professional and immaculate manner. What's important from my perspective is that rooms are meticulously cleaned. The upgraded room courteously provided upon arrival was spacious and featured tasteful interior decor. What I liked most about the facility is that all staff are well-trained and do their utmost to cater to needs and requests, no matter if they fall beyond what constitutes regular working duties. In this day and age, even in the hospitality industry, it's challenging to find effective customer service, so they are to be fully commended. The breakfast buffet provides excellent value and a wide selection additionally. When returning to the area, this will be my new priority location.
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family and I want to thank everyone who made our stay great.
Anthony, Rebecca, Rabih, Ghassan, Emmanuelle, the doorman, sorry for those we forgot the name. You are truly an asset to this hotel and you made our stay very enjoyable and we truly felt at home. We will not forget and make sure to come say hello next time we come to Lebanon! The rooms are big and clean with nice views over Jounieh. The hotel has a nice swimming pool open 24/24, perfect fora night swim!
The only bad experience we had is because of Firas, the F and B "manager". We stayed 3 weeks in the hotel and he made us pay for one small food that we took outside of the breakfast time. When we took the food, he didn't tell us that he would make us pay it, which is deeply unprofessional. You should be ashamed of this attitude. You truly know nothing about hospitality.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We decided to choose the valentine's offer at the Reston hotel. The reception was good but took a little bit of time to get the room. The room was nice and cozy with a sea view and some decorations as shown in the picture. We do not recommend the Gym because all the machines are really old and overused as shown in the picture, the treadmill belt slips and could kill you.
My wife asked room service for a stick of 3 in 1 Nescafe and we were charged 12000lbp=8$ for it. It costs 250lbp=0.17$. We asked why a 4 stars hotel doesn't provide nescafé in the room, they replied that they only give tea. The next morning we asked room service if we can get turkish coffee with our breakfast and they got it for us for free.
The worst was when we decided to take a shower after the Gym, the body lotion and the conditioner were already used and half empty (seen in the picture).
At the end, we really had a good time despite these issues. Everything can be accepted but the lotion issue is really disgusting. So if you don't care about those things, go for it.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph B, Front Office Manager at Reston Hotel
Responded Feb 18, 2020
Dear Mr. Alain, Thank you for reviewing Reston Hotel on Trip Advisor We are pleased to notice that your stay with us was quiet satisfactory despite some issues that you have mentioned and that we have taken into consideration for rectification and improvement Kindly allow me to clarify the issue of the body lotion and conditioner bottles and assure you that they are not used before. The problem is caused by a production defect from the country of origin and our purchasing manager has contacted the supplier immediately to change the entire stock as soon as possible We sincerely apologize for any inconvenience caused and we surely wish to welcome you with us in the near future Meanwhile we remain at your entire disposal for any inquiry or request you may need Regards, Joe Bou Khalil Rooms Division Manager
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I wanted to say "good" because I felt this place has seen better days, but my review has to reflect the current status, and it was clear that the current economic crisis did not help Reston keep up with the times. It is still a nice place to stay, though. The location is good, and the staff is friendly. The rooms and bathrooms need more cleanliness and maintenance. The lobby is so nice and comfortable, and again, I commend the staff.
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Date of stay: January 2022
Value
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Choose seaside
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Friendly personal, mid sized rooms, frequent waiting for the elevator(one for each of the two bidings). If you are more than 1,79 cm taller the 1,80 long bed may be not optimal for sleeping. Dinner and breakfast OK
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Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quest10989463524, Guest Relations Manager at Reston Hotel
Responded Jan 6, 2020
Dear Mr. Cesare, Thank you for taking the time to review Reston Hotel following to your stay with us We are pleased to notice that you enjoyed the good service of our staff. We apologize for the frequent waiting for the elevators and we will make sure to find some solutions to avoid this problem in the future Please do not hesitate to contact us for any future request you may need as we sure look forward to welcome you back with us very soon Regards, Guest Relations Department
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The location is great in Jounieh next to many restaurants and children playground. Casino du Liban is 5 minutes away. The pool is very nice. Rooms are spacious and super clean. Staff are very nice and helpfull. Breakfast is tasty with many options available.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Highly recommended and a great place to stay at. The staff were professional, helpful and friendly. Rooms were clean and spacious and the location was close to several amenities. I'd definitely stay there again.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very clean and friendly staff. Nice lovely suit on sea view. Nice design. I hope anybody want to come lebanon stay in this hotel and try it. Reception very lovely and friendly. Despite all they good price
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Date of stay: March 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here 4 nights. It seemed to be the nicest hotel and most modern in Jounieh (other than Veer Hotel).
When making my reservation by phone I was assured that I would be allocated a non smoking room. I arrived to find I was given a smoking room! I immediately asked to be moved as my eyes were tearing and throat burning as were my elderly fathers after 10 minutes in the room.
The hotel duty manager, a lovely young lady, seemed to lack name brand hotel experience and while very polite and caring didn't seem to realise that allocating a guest a room they didn't ask for was not very professional. While waiting to be allocated to a new room, which very kindly turned out to be a junior suite, the bell boy's walkie talkie was turned up loud and I heard a female who I presume was the duty manger I spoke with telling housekeeping staff to remove the ashtray and matches from the new room!!!
Thus be warned this hotel mainly caters to Iraqi, North African and Gulf tourists who are here for the semi red light district this hotel is situated in. This cohort ALL SMOKES and the hotel gladly caters for them and as such each and every room is a smoking room despite what you may be told. I had to ask for all carpets bed spreads etc to be removed from the news room to further decrease the smell of smoke. Thankfully the lounge was leather in the room and the floor was tiled which meant smoke smells were minimal..
Bathrooms are tiny and don't expect anything decent by way of toiletries, No face washers or floor matt towels for the floor. Shower water leaks and goes everywhere. TV reception is very poor and no channel I had access to was 100% clearly transmitted.
Breakfast is a full Lebanese affair which while very healthy is boring after 2 days. The eggs / omelettes were COLD everyday. Staff seemed unenthusiastic and NOBODY smiles and has miserable looking faces all the time, albeit very friendly when approached. They foyer is lovely but once again be prepared for smoking Arab tourists who ruin sitting there. Overall its a nice building and rooms are fine. Air Conditioning units are dirty and/or have broken louvres and carpets in corridors are stained. The lifts are incredibly small with very low ceilings. They are also incredibly HOT temperature wise.
An OK hotel, NOT 4 star and while staff are all friendly they certainly are not trained to an international brand name 3 or 4 star level. If you're young single or a couple try Veer Hotel(no under 18's allowed). If you're a family who needs to stay in Jounieh and doesn't want to be subjected to smoke smells and NO non smoking rooms try stay at Princessa or Portaluna and if you have a car and want to stay next to the famed Casino Du Liban stay at Monte Casino Boutique Hotel. (I'll stay there or Veer next time).
That said I suspect very few, if any, hotels in Jounieh have strict international standard rules re having non smoking rooms - there are NO international brand name/standard hotels in this area unfortunately, despite its popularity.
Would I stay here again or recommend it, probably no. To put things in perspective I travel a lot and am a diamond Hyatt member. Still I don't think I've been unreasonable in my analysis.
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Date of stay: September 2016
Value
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jad J, General Manager at Reston Hotel
Responded Oct 17, 2016
Dear guest, Thank you for your detailed feedback with regards to your stay at Reston. Your comments have been duly noted. We would like to address your point regarding the brand name; you are right, we are not an international chain hotel. We are a local family hotel, and this reflects in everything we do, including service and staff friendliness. So while our staff are not trained to an international brand name, they do welcome and deal with guests in a friendly, warm manner that makes them feel at home.
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There are more places to choose from in the Jounieh area.
PRICE RANGE
$67 - $89 (Based on Average Rates for a Standard Room)
LOCATION
LebanonMount Lebanon GovernorateJounieh
NUMBER OF ROOMS
47
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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