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Grand Hills, a Luxury Collection Hotel & Spa, Broumana

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Charkieh Main Road, Broummana 1204 Lebanon
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About

#1 of 6 hotels in Broummana
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One of the most fascinating resorts in the region, Grand Hills, a Luxury Collection Hotel & Spa is also the home of an eclectic ensemble of over 1,200 pieces of art, sculptures, antiques and hand-crafted furniture that convey the compelling vision of the world's most prolific diamond collector. Nestled in Lebanon's popular mountain village of Broumana, the hotel offers an alluring sanctuary a cool 750 meters above sea level, and a convenient drive from the coast, ski slopes, buzzing downtown Beirut and Rafic Hariri International Airport. Spread out over 35,000 square meters, Grand Hills offers a picturesque pinewood pedestrian village setting with exquisite gardens and stunning views of both the mountains and gold coast of Beirut. The hotel's lobby and public spaces proudly reveal a mosaic of antiques and sculptures, each offering a glimpse of their fascinating history and the mastermind curator that acquired them. Grand Hills features 118 rooms and suites, including 62 Deluxe Rooms, 12 Grand Deluxe and 44 Luxury Suites. Each room is unique, with decor and hand-crafted furniture inspired by the exquisite antiques they contain from all over the world. In addition to the modern amenities and comforts expected by today's global explorers, all rooms and suites afford breathtaking views of the mountains, the sea, the gardens or the swimming pool. In addition, the village also incorporates 52 apartments offering views of the Sunrise and the Sunset.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Babysitting
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Squash
Billiards
Table tennis
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Massage
Salon
Solarium
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Arabic, Italian
163Reviews2Q+A19Room tips
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Popular mentions
Marika wrote a review Apr 2020
Chicago, USA1 contribution
Amazing stay.the staff 10/10 they went over and beyond my expectations thank you for treating me like a queen and surprising me with your exceptional service and amenities in room. I would recommend it to anyone who would like to be spoiled....
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Date of stay: June 2019Trip type: Traveled solo
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Happiness64598410785 wrote a review Nov 2019
Santiago Metropolitan Region, Chile5 contributions1 helpful vote
We spend a family weekend in the Grand Hills Hotel in Broummana and we would like to share our experiance. The hotel has a perfect location to refill the batteries of life. Relaxation pur once you arrive. The panarama view is breath taking. The checkin process was excellent and we were very please to get an uprade into 2 lovely suites. The design of suites matches excellet into the overall design of the hotel. The rooms were very big and well equipped. Everything in our rooms functions and made our life enjoyable. The hotel has an outdoor and indoor pool. I went to the gym and I was surpised about the size and numbers of equipment, beside there are also squash courts available. The overall cleanliness of the hotel is execellent and the hotel staffs are very friendy and alway willing to help. We didint use any hotel restaurant, but I assume that they are great too. Overall we have to say it, we spent a brilliant weekend at the Grand Hills Hotel!
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Date of stay: November 2019
Location
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Response from Escape51358621754, Manager at Grand Hills, a Luxury Collection Hotel & Spa, Broumana
Responded Nov 11, 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana
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Ahmed B wrote a review Oct 2019
jeddah, Saudi Arabia2 contributions
Best thing about this hotel is the views of the mountains. The service is the worst I have experienced in a hotel. totally understaffed. I stayed there for a week and never had I received my breakfast in less than 1 hour, hotel drivers take 20-30 mins to arrive, house keeping staff are the worst cleaners. No recognition of Marriott loyalty program at all.
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Date of stay: August 2019
Rooms
Location
Service
Room Tip: choose a room overlooking the mountains not Broumana town
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Response from Escape51358621754, Front Office Manager at Grand Hills, a Luxury Collection Hotel & Spa, Broumana
Responded Oct 9, 2019
Dear Mr Ahmed, I would like to thank you very much for your review, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and require actions are taken. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana
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Elie J wrote a review Sep 2019
Beirut, Lebanon14 contributions5 helpful votes
Went there over the weekend. Very well appointed hotel rooms (you feel it is a grandiose hotel even though some might not like this kind of furniture). Toiletries not made in China. Nice swimming pool and nice mountain views. Rich Lebanese breakfast with high quality food and wide choice variety. Only drawback - towels need replacement. Overall, recommended hotel.
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Date of stay: September 2019Trip type: Traveled with family
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Response from Escape51358621754, Front Office Manager at Grand Hills, a Luxury Collection Hotel & Spa, Broumana
Responded Sep 27, 2019
Dear Mr Elie I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. Samer Hatab Front Office Manager
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Mike A wrote a review Sep 2019
Abu Dhabi, United Arab Emirates68 contributions26 helpful votes
+1
Our overall experience was average. I read some reviews that made of cautious of the place and it unfortunately soon became very clear why as soon as my first encounter at check-in. We checked in on the app at 11am and booked a designer suite. When we arrived at 12pm, the suite wasn't ready and Mr. Samer from the reception desk seemed absolutely cool about it as if it is the norm there! He thankfully gave us a brief tour around the hotel where he should us the 2 swimming pools. Then tried to trick me into giving up my welcome gift (usually used for points) for breakfast!! For those who don't know, as a Titanium member you have free lounge access for breakfast and dinner at the lounge (not the main restaurant). In case you are staying at a resort or a hotel without a lounge, you get free breakfast at the main restaurant as a replacement and no dinner. This has nothing to do with your welcome gift which you can choose for 1,000 points. What Mr. Samer was trying to do here was simply cut some of my benefits. Not cool! The hotel in general has no appreciation for Marriott loyalty, you might as well through it in the bin before going to this hotel! My biggest disappointment came as we were offered our suite late and with the worst view the hotel has to offer!! The hotel staff are very well aware of the rooms/ suites facing the nice views. We asked repeatedly on the first day to find an alternative, but the responses were very indifferent. We only stayed for 2 nights, and after nagging with the reception staff for many times, they offered us another room with a separate view, but this was on our second night during the second half of the day. So we were not going to enjoy the view in the evening hours, then leaving early the day. I do however appreciate the attempt even if it was too late. I would have expected the reservations/ operations team to address this issue from the start, unless the hotel was full of Lifetime Marriott members. I’m a Lifetime Titanium Member and as far as I know, we are treated as VIPs and each hotel I’ve stayed at has tried to go the extra mile in appreciation for loyalty. This is the first hotel that I have seen with such poor appreciation of the Marriott Bonvoy loyalty program. On a good note, the views from the hotel are great if you stay at the pool bar. Also there are nice restaurants and cafes within a 10-15 minute walking distance. The waiters Paul, Pamela and Firas from the pool bar were very friendly. The hotel has 2 pools. The first is an indoor heated pool which I do not recommend for couples. The chlorine smell is too much and was filled with kids having swimming lessons. The second pool which is the main pool next to the pool bar has wonderful views. Unfortunately, the water is very cold, so people go in for 10-20 minutes then up again. There are also 2 jacuzzies in the main pool, however both of which were without water! The pool area is un-serviced! There is no towel booth and you need to go to the pool bar to find a waiter to order from. This is because this hotel is very much under-staffed, so they decided to have the main pool area un-serviced altogether! Another example to show how this hotel is under-staffed was the reception desk where there is between 1-2 people who are responsible for reception, concierge, reservation and answering the phone (at your service button)! Last but not least, the bathroom shower has filthy with mold (please see pictures) and the hotels were off-white rather than white. In conclusion, this hotel has great potential as one of the best hotels in the region, but I believe they need to put some serious effort on some points in order to be a true luxury hotel.
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Date of stay: September 2019
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Rooms
Service
Room Tip: Do not take rooms facing north. Try and take rooms on high floors and facing any other direction.
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Response from Escape51358621754, Front Office Manager at Grand Hills, a Luxury Collection Hotel & Spa, Broumana
Responded Sep 25, 2019
Dear Mr Youssef, Thank you for taking the time, and sharing your experience with us at the Grand Hills a luxury collection hotel and spa Broumana. Your feedback being shared with the operational team, to take it further for not occuring in the coming future, such inconveniences, Being a Marriott Bonvoy titanium guest, the benefits that were offered as follows (Upgrade for a suite which was granted, High speed internet, Elite welcome gift which is 1000 points being transferred into the account, however luxury collection does not offer lounge hence we have offered complementary breakfast as a hotel gesture, as a member either we offer the points either the breakfast which was offered during the whole stay). Thank you again for taking the time to provide your feedback on Tripadvisor, and we look forward to serving you again soon! Sincerely, SAMER HATAB samer.hatab@luxurycollection.com
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PRICE RANGE
$120 - $278 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hills hotel broummana, grand hills hotel and spa
LOCATION
LebanonMount Lebanon GovernorateBroummana
NUMBER OF ROOMS
164
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Frequently Asked Questions about Grand Hills, a Luxury Collection Hotel & Spa, Broumana
Which popular attractions are close to Grand Hills, a Luxury Collection Hotel & Spa, Broumana?
Nearby attractions include Jeita Grotto (4.7 miles), ABC shopping center (4.0 miles), and CITYMALL (2.8 miles).
What are some of the property amenities at Grand Hills, a Luxury Collection Hotel & Spa, Broumana?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hills, a Luxury Collection Hotel & Spa, Broumana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hills, a Luxury Collection Hotel & Spa, Broumana?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hills, a Luxury Collection Hotel & Spa, Broumana?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Grand Hills, a Luxury Collection Hotel & Spa, Broumana?
Conveniently located restaurants include Babel, Al halabi, and Leila.
Are there opportunities to exercise at Grand Hills, a Luxury Collection Hotel & Spa, Broumana?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Grand Hills, a Luxury Collection Hotel & Spa, Broumana have an airport shuttle?
Yes, Grand Hills, a Luxury Collection Hotel & Spa, Broumana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hills, a Luxury Collection Hotel & Spa, Broumana?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hills, a Luxury Collection Hotel & Spa, Broumana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hills, a Luxury Collection Hotel & Spa, Broumana?
The staff speaks multiple languages, including English, French, Italian, and Arabic.