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Grand Hotel Tien-Shan

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1 room 2 adults 0 children
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Grand Hotel Tien-Shan
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134 Reviews from our TripAdvisor Community

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Showing 78: English reviews
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Bishkek, Kyrgyzstan
Reviewed 5 days ago NEWvia mobile

Hotel is actually well located for both business and tourism. Just walking distance from Panfilov Park. Staff (Vladimir) was very helpful and very willing to help me around in anything I needed. Rooms are comfortable and breakfast was pretty good. Stayed already twice in this hotel and will surely stay a third time.

Thank Rafa S
Reviewed March 1, 2017 via mobile

You probably do not go to Almaty that often to stay in an average hotel? The location is ok, it's close to central locations, the pricing is good. Breakfast is also good, even personnel is more busy is most cases with theirs own talking and making fun. Rooms are mainly comfortable, but needs renovation: it looks the last one was...

2Thank George S
Sterling, Virginia
Reviewed January 28, 2017 via mobile

Stayed here last week for 6 nights. Positives are a great location in central Almaty, fantastic free spa center with great pool, sauna and steam. Breakfast was ok and nobody tells you eggs are available. The big negative is the very small room size and especially the heating which is way too hot even when turned completely off. Shower is...

Thank Benjamin K
Hong Kong, China
Reviewed October 13, 2016

Grand Tien Shan has a good location but the plase is run down - stained carpets in the corridor and a smelly room make no good environment for a visit. The worst: The prize is completely out of range: 47'500 Tenge per night for a single use very simple hotel room just too much. Place not recommended

Thank Marcel W
Geneva, Switzerland
Reviewed October 8, 2016

Almost like a boutique hotel, the lobby, rooms and the spa are cosy with a character. My superior room was small but very well kept with clean and spacious bathroom. Reception and restaurant staff seldome smile but the hosekeeping staff were fantastic. Perhaps, the management should consider replacing the reception staff with the house-keeping and cleaning staff who always greeted...

Thank Amathai
Reviewed September 7, 2016

I booked that hotel due to non-availabilty of other hotels. It has been a big disappontment, especially the service. Hardly English speaking staff (if you do not speak chinese its hard to find someone to tell your wishes), small breakfast buffet, elevator, which takes ages to go from the 1st to the 3rd floor, 15 min to check out (as...

Thank Nikolaus K
Muscat Governorate, Oman
Reviewed August 26, 2016

Stopped-over in Almaty for 3 nights as a tourist and stayed at the Grand Tien-Shan in a superior room. The room was clean, spacious and comfortable and had a decent bathroom with a large tub. Breakfast was good, as was dinner in the restaurant. The hotel is well located and several parks and shopping areas are within walking distance. For...

Thank walkabout59
Leuven, Belgium
Reviewed July 30, 2016 via mobile

The hotel is very well situated close to the Almaty city center. Although it is mainly a business hotel we have had an excellent service as a family here. Spacious and clean rooms, decent breakfast, very friendly and helpful staff. The only minor comment: espresso coffee is not included in the breakfast... I think it should be.

Thank Gmeyfroidt
Reviewed July 29, 2016 via mobile

In my opinion it's quite comfortable hotel to stay in for several days. There is everything which it typicall for hotels (gym, breakfast, free Wi-Fi zone... ). Prices are above average but within acceptable limits for business trips.

Thank Arman S
Edmonton, Canada
Reviewed June 3, 2016 via mobile

I was staying here for one night during my transit in Almaty.. The hotel has good reviews and price point was quite great so I decided to choose this hotel. The location is quite handy as it is walking distance to some markets and restaurants. But that was about it! I don't think this hotel is a four star! Maybe...

1Thank Aarij B
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Aarij B, First of all I would like to thank you for staying with us at the Grand Hotel Tien Shan. I am glad to hear that you have liked location of our hotel. I would like also to apologize for the inconveniences which you have faced during your stay. As we are always strive to provide the best...

Questions? Get answers from hotel staff and past guests. Ask a question

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Business Center/Function Rooms (1)
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  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
"Grand Hotel Tien-Shan" is located in picturesque area of the central part of Almaty, totals 78 numbers and offers individual service, a wide spectrum of possibilities for business and leisure, as, for instance, business center, high-speed Internet, banquet room, business meetings and conference halls, which area is 460 sq.M. Our redesigned lobby, restaurant and banquet room - are exactly that is necessary to have dinner, supper or carry out unforgettable event. Have a rest in our unique <> after your working day, with exclusive selection of drinks and cigars. The distinctive feature is our magnificent SPA-center "Bali". ... more   less 

Additional Information about Grand Hotel Tien-Shan

Address: Bogenbay Batyra St., 115, Almaty, Kazakhstan
Location: Kazakhstan > Almaty
Price Range: $93 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Tien-Shan 4*
Number of rooms: 78
Reservation Options:
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Hotel Style:
#5 Business Hotel in Almaty
#7 Spa Hotel in Almaty
#11 Luxury Hotel in Almaty
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hotel Tien-Shan staff and other travelers.
3 questions
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London, United Kingdom
over a year ago
Exeter, New Hampshire, United States

See all questions (3)

Questions? Get answers from Grand Hotel Tien-Shan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“With a view of the park across”
Amathai, Oct 8, 2016 | Read review
“Road noise in second floor rooms was noticeable.”
elena_rachkovskaya, Feb 18, 2016 | Read review
“If you want quiet room, ask for courtyard facing”
944AP, Dec 8, 2015 | Read review
“Ask for park facing room”
RajivGupta61, Nov 12, 2015 | Read review
“I was in a room facing the court yard so lovely and quiet.”
RosarioO27, Mar 25, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question