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Grand Hotel Tien-Shan

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#11 of 67 Hotels in Almaty
Certificate of Excellence
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Grand Hotel Tien-Shan
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118 Reviews from our TripAdvisor Community

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Showing 73: English reviews
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago

I booked that hotel due to non-availabilty of other hotels. It has been a big disappontment, especially the service. Hardly English speaking staff (if you do not speak chinese its hard to find someone to tell your wishes), small breakfast buffet, elevator, which takes ages to go from the 1st to the 3rd floor, 15 min to check out (as... More 

Helpful?
Thank Nikolaus K
Muscat Governorate, Oman
Level Contributor
74 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stopped-over in Almaty for 3 nights as a tourist and stayed at the Grand Tien-Shan in a superior room. The room was clean, spacious and comfortable and had a decent bathroom with a large tub. Breakfast was good, as was dinner in the restaurant. The hotel is well located and several parks and shopping areas are within walking distance. For... More 

Helpful?
Thank walkabout59
Leuven, Belgium
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 30, 2016 via mobile

The hotel is very well situated close to the Almaty city center. Although it is mainly a business hotel we have had an excellent service as a family here. Spacious and clean rooms, decent breakfast, very friendly and helpful staff. The only minor comment: espresso coffee is not included in the breakfast... I think it should be.

Helpful?
Thank Gmeyfroidt
Level Contributor
110 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 29, 2016 via mobile

In my opinion it's quite comfortable hotel to stay in for several days. There is everything which it typicall for hotels (gym, breakfast, free Wi-Fi zone... ). Prices are above average but within acceptable limits for business trips.

Helpful?
Thank Arman S
Edmonton, Canada
Level Contributor
255 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed June 3, 2016 via mobile

I was staying here for one night during my transit in Almaty.. The hotel has good reviews and price point was quite great so I decided to choose this hotel. The location is quite handy as it is walking distance to some markets and restaurants. But that was about it! I don't think this hotel is a four star! Maybe... More 

Helpful?
1 Thank Aarij B
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Aarij B, First of all I would like to thank you for staying with us at the Grand Hotel Tien Shan. I am glad to hear that you have liked location of our hotel. I would like also to apologize for the inconveniences which you have faced during your stay. As we are always strive to provide the best... More 

Tokyo, Japan
Level Contributor
119 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed April 25, 2016

This hotel is located at middle of city. At north of this hotel, there are Panfilov Park, Green Bazaar, Zhibek Zholy street and so on. At south, there are Republic Square, Kok Tobe cable car foot station.(cable car was not operating in August 2015) and so on. Everything was all right except one small happening. When I finished taking a... More 

Helpful?
1 Thank Tadahiro H
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 21, 2016 via mobile

I just stayed at Grand Tien Shan for the second and last time. The rooms are clean and nice, but the service is dreadful. At breakfast, you can die of thirst waiting for someone to offer coffee, and when you try to find a waitress, there are three standing around chatting. The checkout procedure for some reason takes ten minutes;... More 

Helpful?
1 Thank Kenneth P
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Mr. Keneth, Thank you for staying with us at the Grnad Hotel Tien Shan. I really apologize for the unpleasant situations which you have faced during this stay. Anyway I would like to thank you for your detailed review which will help us in improving our omissions. Because of our guests' review we could be better and our hotel... More 

Kiev, Ukraine
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 18, 2016

My colleague and I stayed two weeks in this hotel while on a business trip from middle of October till November, 2nd . Room was of not great size, quite old in style and very dark. The hotel service didn’t provide guests with water in the rooms. Road noise in the room was noticeable. Breakfast was good. Wi-Fi was reasonable.... More 

Helpful?
1 Thank elena_rachkovskaya
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Ms./Mrs. Rachkovskaya, Thank you for staying with us at the Grand Hotel Tien Shan. Thank you also for your detailed review. Our hotel always strive to provide the best service to our guests and we have passed all your notes to the relevant departments to fix the issues. I apologize for all inconvenience which you have faced during your... More 

Dubai, United Arab Emirates
Level Contributor
85 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed February 9, 2016

An elegant old school hotel with friendly staff. Well located for Zenkov cathedral and the Green Bazaar. The rooms are well furnished and fairly big, the baths are huge with endless hot water but there is no tea making facilities in the rooms. The restaurant was disappointing, I ordered baked cod which arrived almost raw and I had to send... More 

Helpful?
Thank Clivedubai
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, First of all I would like to thank you for choosing our Grand Hotel Tien Shan. I am glad to hear that location was good for you and overall you have spent a good time with us. We always strive to provide the best service to our Guest that's why we have passed all your notes to the... More 

Annapolis, Maryland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 11, 2016

I have been to many places some good and some not so good. However, this hotel on this visit from Jan 5 through Jan 10 was superb. The hotel is itself grand, has nice decor and is extremely clean. But, what makes the place is the staff who were wonderfully helpful, extremely pleasant and extra professional. Unlike many places in... More 

Helpful?
Thank Erich S
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Mr. Erich S, First of all I would like to thank you for staying with us at Grand Hotel Tien Shan. I appreciate for giving us the highest mark. I am glad to hear that you have enjoyed your stay at our hotel, location was good for you and also nice to hear that room was comfortable for you,... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
"Grand Hotel Tien-Shan" is located in picturesque area of the central part of Almaty, totals 78 numbers and offers individual service, a wide spectrum of possibilities for business and leisure, as, for instance, business center, high-speed Internet, banquet room, business meetings and conference halls, which area is 460 sq.M. Our redesigned lobby, restaurant and banquet room - are exactly that is necessary to have dinner, supper or carry out unforgettable event. Have a rest in our unique <> after your working day, with exclusive selection of drinks and cigars. The distinctive feature is our magnificent SPA-center "Bali". ... more   less 

Additional Information about Grand Hotel Tien-Shan

Address: Bogenbay Batyra St., 115, Almaty, Kazakhstan
Location: Kazakhstan > Almaty
Price Range: $94 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Tien-Shan 4*
Number of rooms: 78
Reservation Options:
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Hotel Style:
#5 Business Hotel in Almaty
#6 Spa Hotel in Almaty
#10 Luxury Hotel in Almaty
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