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Grand Hotel Tien-Shan

#10 of 67 Hotels in Almaty
Certificate of Excellence
Bogenbay Batyra St., 115, Almaty, Kazakhstan
Hotel amenities
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110 Reviews from our TripAdvisor Community

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Showing 69: English reviews
Edmonton, Canada
Level Contributor
235 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed June 3, 2016 via mobile

I was staying here for one night during my transit in Almaty.. The hotel has good reviews and price point was quite great so I decided to choose this hotel. The location is quite handy as it is walking distance to some markets and restaurants. But that was about it! I don't think this hotel is a four star! Maybe... More 

Helpful?
1 Thank Aarij B
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Aarij B, First of all I would like to thank you for staying with us at the Grand Hotel Tien Shan. I am glad to hear that you have liked location of our hotel. I would like also to apologize for the inconveniences which you have faced during your stay. As we are always strive to provide the best... More 

Tokyo, Japan
Level Contributor
119 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed April 25, 2016

This hotel is located at middle of city. At north of this hotel, there are Panfilov Park, Green Bazaar, Zhibek Zholy street and so on. At south, there are Republic Square, Kok Tobe cable car foot station.(cable car was not operating in August 2015) and so on. Everything was all right except one small happening. When I finished taking a... More 

Helpful?
1 Thank Tadahiro H
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 21, 2016 via mobile

I just stayed at Grand Tien Shan for the second and last time. The rooms are clean and nice, but the service is dreadful. At breakfast, you can die of thirst waiting for someone to offer coffee, and when you try to find a waitress, there are three standing around chatting. The checkout procedure for some reason takes ten minutes;... More 

Helpful?
1 Thank Kenneth P
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Mr. Keneth, Thank you for staying with us at the Grnad Hotel Tien Shan. I really apologize for the unpleasant situations which you have faced during this stay. Anyway I would like to thank you for your detailed review which will help us in improving our omissions. Because of our guests' review we could be better and our hotel... More 

Kiev, Ukraine
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 18, 2016

My colleague and I stayed two weeks in this hotel while on a business trip from middle of October till November, 2nd . Room was of not great size, quite old in style and very dark. The hotel service didn’t provide guests with water in the rooms. Road noise in the room was noticeable. Breakfast was good. Wi-Fi was reasonable.... More 

Helpful?
1 Thank elena_rachkovskaya
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Ms./Mrs. Rachkovskaya, Thank you for staying with us at the Grand Hotel Tien Shan. Thank you also for your detailed review. Our hotel always strive to provide the best service to our guests and we have passed all your notes to the relevant departments to fix the issues. I apologize for all inconvenience which you have faced during your... More 

Dubai, United Arab Emirates
Level Contributor
84 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed February 9, 2016

An elegant old school hotel with friendly staff. Well located for Zenkov cathedral and the Green Bazaar. The rooms are well furnished and fairly big, the baths are huge with endless hot water but there is no tea making facilities in the rooms. The restaurant was disappointing, I ordered baked cod which arrived almost raw and I had to send... More 

Helpful?
Thank Clivedubai
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, First of all I would like to thank you for choosing our Grand Hotel Tien Shan. I am glad to hear that location was good for you and overall you have spent a good time with us. We always strive to provide the best service to our Guest that's why we have passed all your notes to the... More 

Annapolis, Maryland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 11, 2016

I have been to many places some good and some not so good. However, this hotel on this visit from Jan 5 through Jan 10 was superb. The hotel is itself grand, has nice decor and is extremely clean. But, what makes the place is the staff who were wonderfully helpful, extremely pleasant and extra professional. Unlike many places in... More 

Helpful?
Thank Erich S
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Mr. Erich S, First of all I would like to thank you for staying with us at Grand Hotel Tien Shan. I appreciate for giving us the highest mark. I am glad to hear that you have enjoyed your stay at our hotel, location was good for you and also nice to hear that room was comfortable for you,... More 

Stockholm, Sweden
Level Contributor
326 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed December 9, 2015

I booked having checked with TripAdvisor and was not disappointed. Good location, high standard all through out when it came to rooms, breakfast, general facilities and service. I will stay here upon my next visit definitely.

Helpful?
Thank michael c
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you for staying with us at the Grand Hotel Tien Shan. It is nice to hear that we have met all your expectations and I see that you have enjoyed your stay with us. We will be delighted to see you again at our hotel soon. Thank you! Best Regards, George Kim More 

London, United Kingdom
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 8, 2015

It is worth staying in the Tien-Shan for the lift instruction alone - if these do not lift your spirits, I can not imagine what will... and you have plenty of time to read them as it is the slowest lift you have probably ever been in ... but that is ok as there are only three floors in the... More 

Helpful?
Thank A P
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you for reviewing Grand Hotel Tien Shan and your recommendation of us, we appreciate it. I am glad to hear that overall you have liked our hotel and we will be delighted to see you again at the Grand Hotel Tien Shan. Thank you also for detailed description of our elevator and floor system even Front Desk... More 

New Delhi, India
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 12, 2015

The hotel is very ideally located. The rooms are very spacious and well appointed. Serves good breakfast. Nice indoor pool and good spa.Very helpful staff. I would Highly recommend.Overall we had a nice stay.

Helpful?
Thank RajivGupta61
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Mr. Gupta, Thank you very much for taking your time and review us. I am glad to hear that location of our hotel was ideally for you and it is also good to hear that room, breakfast and other facilities were met your expectations. Thank you for your recommendations of our hotel we really appreciate it. We hope to... More 

Essex, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 7, 2015 via mobile

I could not believe how rude and unhelpful the reception staff was when my wife tried to check in!!!! I was delayed arriving and even though my wife had the email and booking references the desk manager was not going to let her into the room. It was nearly midnight and he made her wait and was arguing. He made... More 

Helpful?
2 Thank knwiseman
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you for taking the time to write your review about our hotel. I would like personally apologize for case which you have faced during your stay. All your comments have been noted and it has been taken all necessary actions to avoid such issues in the future. We hope that you will give us one more chance... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
"Grand Hotel Tien-Shan" is located in picturesque area of the central part of Almaty, totals 78 numbers and offers individual service, a wide spectrum of possibilities for business and leisure, as, for instance, business center, high-speed Internet, banquet room, business meetings and conference halls, which area is 460 sq.M. Our redesigned lobby, restaurant and banquet room - are exactly that is necessary to have dinner, supper or carry out unforgettable event. Have a rest in our unique <> after your working day, with exclusive selection of drinks and cigars. The distinctive feature is our magnificent SPA-center "Bali". ... more   less 

Additional Information about Grand Hotel Tien-Shan

Address: Bogenbay Batyra St., 115, Almaty, Kazakhstan
Location: Kazakhstan > Almaty
Price Range: $78 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Tien-Shan 4*
Number of rooms: 78
Reservation Options:
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Hotel Style:
#5 Business Hotel in Almaty
#5 Spa Hotel in Almaty
#9 Luxury Hotel in Almaty
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