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The Ritz-Carlton, Almaty

Esentai Tower, 77/7 Al Farabi Avenue, Almaty 50040 Kazakhstan
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (443)
Room & Suite (160)
Dining (68)
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A note from The Ritz-Carlton, Almaty
Updated 02/09/21


#1 of 131 hotels in Almaty
Travelers' Choice
This luxury 5-star hotel is located on the foot of Alatau Mountains in Almaty, Kazakhstan and features a spa center, an indoor pool and a fitness center. Free Wi-Fi is provided at The Ritz-Carlton, Almaty. The spacious, air-conditioned rooms are decorated in warm colors. Each elegant room includes a flat-screen TV and a marble bathroom with a rain shower. Boldly inventive and extraordinarily elegant, the restaurant offerings at The Ritz-Carlton, Almaty are designed to please every palate. The on-site SEVEN Bar & Restaurant, the first fine-dining spot in Almaty serves international flavors in an elegant setting. Celebrating the world's best produce, an inspired menu spans classic French influence, traditional Sushi and prime U.S. beef, enhanced by dynamic table-side service. On the 29th floor, the scene is set for talented mixologists to create innovative cocktails, alongside a menu of premium shisha and hookah. Guests can also unwind at a 24-hour Sky Lobby and Lounge, offering a relaxed setting for light meals, cocktails and an impressive selection of whiskey. Vista Restaurant, located on the 30th floor serves an international-style buffet with Kazakh influences for breakfast and lunch. The a la carte dinner menu highlights Italian cuisine. Several other dining options are also available. Almaty city center is a 10-minute drive from The Ritz-Carlton, Almaty. Shymbulak Ski Resort is a 30-minute drive away, and Almaty International Airport is 9.3 mi from the hotel.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Pool with view
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Wine / champagne
Evening entertainment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Body wrap
Foot massage
Full body massage
Hand massage
Head massage
Neck massage
Steam room
24-hour security
Baggage storage
Currency exchange
Executive lounge access
Non-smoking hotel
ATM on site
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Seating area
Separate living room
Wardrobe / closet
Bottled water
Clothes rack
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Landmark view
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
English, Russian, Azerbaijani, Hindi and 2 more
466Reviews7Q+A49Room tips
Traveler rating
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Popular mentions
Eric wrote a review Mar 2021
Arlington, Virginia4 contributions
We have stayed multiple times at the Ritz Carlton Almaty for weekend getaways and most recently to celebrate our daughter's birthday. The hotel facilities are fantastic, but what really makes the Ritz Carlton Almaty stand out is the team. All of the employees are extremely helpful and friendly and really go the extra mile to make guests feel welcome and special. We celebrated my daughter's 10th birthday at the hotel and the staff went above and beyond to make it a special and memorable weekend for her. The GM also checked in with us frequently to make sure our stay was pleasant. We look forward to returning again soon!
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Date of stay: February 2021
Ibrahim C wrote a review Feb 2021
Almaty, Kazakhstan67 contributions29 helpful votes
We love the place. The Ritz Carlton in Almaty delivers consistent high quality, staff is extremely friendly and proactive. Every time we visit we can see and feel the effort for continuous improvement.
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Date of stay: February 2021Trip type: Traveled with family
1 Helpful vote
Aruzhan wrote a review Feb 2021
Ungurtas, Kazakhstan1 contribution
January 2021's general manager of the hotel (i believe he is from Turkey) , but needs to be fired out of it immeadiately! He stopped us when we stepped out of the elevator, rudely asked where we were going and told us to leave the floor. After we changed the floors from 28 to 30th, he came back to us and then asked us to leave the hotel itself! Without any explanations as to why, he called the security guards immeadiately and tols us to leave. I guess there was something in our looks he didn't like, but that's just such a childish play. His behavior is so arrogant and starstruck. Okay we get it, he's got a genera manager position of the hotel, but that doesn't mean he can talk to people that way and forget about being polite and respect others... He didn't even say hi or hello, he didn't bother to be polite, just told us to leave with no explanation whatsoever. And when we wanted to know as to why and started conversation with him, he immeadiately interrupted it by calling the security guards to come and get us. Like, what the actual ****? Zero ratings, zero stars for him. He is the kind of staff worker that should be avoided or better, be fired. I do not recommend this hotel to anyone planning to stay here, since he is in power - because he really is not the best person to ever interact, communicate with.
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Date of stay: January 2021
Sleep Quality
Leeanne G wrote a review Jan 2021
Brisbane, Australia1647 contributions432 helpful votes
We lived 2 years in Almaty and decided our last two night we would stay at the here. We are so happy we did. The whole experience was amazing. Our room and the views were stunning. The staff were fantastic and so attentive. Our breakfast was perfect. But a special mention to the ladies at reception who made our finally days in Almaty perfect. I highly recommend spending time at the Ritz and we hope we get a chance to visit again.
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Date of stay: January 2021Trip type: Traveled as a couple
2 Helpful votes
Talgat D wrote a review Dec 2020
Almaty, Kazakhstan557 contributions152 helpful votes
It is the best hotel in the city. Latest five star hotel. First of all, I would like to express the sincere gratitude to Mr. Can Goktas, General Manager and his team for the extended hospitality and unforgettable moments. I would also like to underline the charity activity of the hotel. On the Christmas tree, there are wishes of the children from the orphanages. The guests might choose the letter with the wishes and perform it. The hotel located in the new area, close to the Esentai Mall, a luxury shopping mall. There are many restaurants around and in 10 minutes distance by car. Rooms are spacious, very modern with the great view to the mountains. Great breakfasts. Nice spa and sauna. What is also important to add, they have very advanced system of the air purification that is the key factor in the time of the COVID.
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Date of stay: December 2020Trip type: Traveled with family
2 Helpful votes
$227 - $397 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about The Ritz-Carlton, Almaty
Which popular attractions are close to The Ritz-Carlton, Almaty?
Nearby attractions include Esentai Mall (0.09 miles), The Botanical Garden (0.7 miles), and Villa Boutiques & Restaurants (0.7 miles).
What are some of the property amenities at The Ritz-Carlton, Almaty?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Almaty?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Almaty?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Almaty?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Almaty?
Conveniently located restaurants include Honey-Honey, Vista, and Villa Dei Fiori.
Are there opportunities to exercise at The Ritz-Carlton, Almaty?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Almaty have an airport shuttle?
Yes, The Ritz-Carlton, Almaty offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Almaty?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Almaty?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Almaty offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.