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Novotel Almaty City Center

Traveler (48)
Room & Suite (31)
Dining (15)

About

#17 of 92 hotels in Almaty
Location
Cleanliness
Service
Value
Novotel Almaty City Center provides free WiFi and rooms with air conditioning in Almaty. Featuring a 24-hour front desk, this property also welcomes guests with a restaurant and a playground. Medeo is 14.5 km away and Shymbulak is 20.9 km from the hotel. Guest rooms in the hotel are equipped with a electric tea pot. The rooms come with a private bathroom with a shower. At Novotel Almaty City Center the rooms include a desk and a flat-screen TV. A continental breakfast is available daily at the accommodation. The property also has a spa and wellness center with a sauna and a fitness center. Republic Palace is a 5-minute walk from Novotel Almaty City Center, while National Academy of Sciences of the Republic of Kazakhstan is half a kilometer from the property. The nearest airport is Almaty International Airport, 16.1 km from the hotel.
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HOTEL CLASS
24Reviews
0Q+A
0Room tips
Traveler rating
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I had previously stayed at the Rahat Palace Hotel when in Almaty but I now prefer the Novotel. Of course being brand new is a significant advantage but the location is also pretty good. There is a beautiful square with fountains immediately in front of the hotel and a new cable
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Response from novotelalmaty, Guest Relations Manager at Novotel Almaty City Center
Responded yesterday
Thank you so much for this fantastic review regarding your stay at Novotel Almaty City Center. It was a pleasure for me to read that you had a great experience staying with us. All your wonderful comments are very much appreciated. We are so proud about our central location.The fact that our guests can visit most of the sights of Almaty on foot gives a huge advantage to every guest. Our Front office team always do their best to provide guest with available rooms, however during the period of your stay our hotel was fully occupied. I am sure you understand that providing a late check out was prevented due to our high occupancy. I hope on your next visit you will have a chance to enjoy our wonderful spa facility. We look forward to welcoming you back again in near future. Warm regards, Sabina Taipova Guest Experience Manager
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Great hotel, good location and nice swimming pool and facilities. Very bad attitude and horrible front office just one staff in particular! I do not write any bad reviews and I have chosen to write this only bcos of my experience and the how this has affected my perception of
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Response from novotelalmaty, Guest Relations Manager at Novotel Almaty City Center
Responded 5 days ago
I would like to take this opportunity to thank you for posting a detailed review with regards of your stay with us. Thank you for choosing our hotel and for being a member of our loyalty program. We want to extend our sincerest apologies concerning all the issues that you have faced. We will take into attention all your notes and will address it with the relevant departments to ensure the necessary actions are taken, especially with Front Office team. We'd like to make sure that such mistakes do not happen with another guests of our hotel. As you can see from our other reviews, we pride ourselves in providing a great service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will do our best to erase this bad image you have from your last stay with us, which does not reflect our usual standards of service. Please do not hesitate to contact me personally. I will be more than happy to arrange the most comfortable stay for you. With warmest regards, Sabina Taipova Guest Experience Manager
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Great location! Also, the rooms are of a very high standard and immaculately cleaned. Breakfast varied and tasty. Good coffee. My only complaint is that the hotel sends multiple emails after your stay and reminds you to leave feedback. This is harassment, so my 5 stars goes down
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Response from novotelalmaty, Guest Relations Manager at Novotel Almaty City Center
Responded 1 week ago
Thank you very much for highlighting our room facilities, quality of service and tasty buffet breakfast so high. We are truly sorry that our feedback survey emails find you disturbing. But I am sure you understand that providing a great service is one of the top priority for our hotel and we really happy to know that you enjoyed it. We greatly appreciate the time you have taken to provide us with the honest review regarding your stay with us and we look forward to welcoming you back again. Warm regards, Sabina Taipova Guest Experience Manager
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+1
Just in the heart of the city of Almaty. Opened few months ago Novotel with attentive, friendly and helpful staff! Food from Chef is amazing! Must try!!! Swimming pool, spa.. so everything you need. NB: Koktobe funicular just around the corner and for all guests of Novotel
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Response from novotelalmaty, Guest Relations Manager at Novotel Almaty City Center
Responded 2 weeks ago
First of all, let me thank you for taking the time to share your positive feedback regarding your recent stay with us. Thank you so much for your fantastic review. I will definitely forward your encouraging words to our Team. I am sure they will be more than happy to know you enjoyed your stay. We look forward to welcoming you back again. Warm regards, Sabina Taipova Guest Experience Manager
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Exceptional week-end, very nice room, great welcoming and very respectful people, perfect stay and wonderful breakfast ! One of my best week-end in Almaty Thank you for service and for the quality of team and service
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Response from Sightseer50259179650, Guest Relations Manager at Novotel Almaty City Center
Responded 3 weeks ago
Thanks for leaving us such a wonderful review. I am so pleased to hear that you enjoyed your time with us and that generally the service was fine. We will be more than happy to see you again. With warmest regards, Sabina Taipova Guest Experience Manager
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Previous
12
PRICE RANGE
$72 - $113 (Based on Average Rates for a Standard Room)
LOCATION
KazakhstanAlmaty
NUMBER OF ROOMS
190
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