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The Westin Sendai

Traveler (856)
Room & Suite (301)
Dining (33)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Room service
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Free Internet
Spa
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Paid Internet
Paid Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Mountain View
Great View
HOTEL CLASS
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Hotel deals
699Reviews
934Photos
4Q+A
35Room tips
Traveler rating
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  • 208
  • 31
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  • 11
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Popular mentions
+1
We booked a one night stay in this hotel. Arriving by Sinkansen at Sendai Station first time, we can see Google Map showed it takes 9 minutes walking, 7 minutes by car/taxi (peak hour traffic?) and 9 minutes by bus with only a 100 meter shorter walking distance? One of the lady
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Response from THEWESTINSENDAI, 口コミ担当 at The Westin Sendai
Responded 5 days ago
Dear HL314, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure they offer the highest levels of service. Thank you once again and we look forward to welcoming you again. Best Wishes,
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The room itself is very nice and clean. Very large for Japanese standards. The view is spectacular. Here are my concerns. I booked this through Expedia and specifically asked for a non smoking room with one king bed. Too my surprise they put us in a smoking room. This
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Response from THEWESTINSENDAI, Manager at The Westin Sendai
Responded 1 week ago
Thank you very much for your recent patronage of The Westin Sendai. We were delighted to have you stay with us, and thank you also for taking the time to provide your valuable feedback. I was extremely concerned to learn that your experience of the service extended at our hotel during your check in was not of the standard that you had come to expect. I have already reported to top management and shared your valuable comments among our teams in order to improve our operation that fell short on this occasion because Room Type and Smoking or None Smoking are very important for all of the guest, as well as to avoid similar incident in future. Once again, please accept our sincere apology that we had failed to meet with your expectation on this occasion. We do hope to have the other opportunity to welcome you back to The Westin Sendai to demonstrate the true standard of the service we provide throughout our hotel. Sincerely Yours, Takehiro Iwaya Front Office Manager The Westin Sendai
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This was our second visit to the Westin Sendai in the past few years, and it turned out to be one of the best stays we have ever had at a Marriott/Starwood property (unlike one other such Marriott/Starwood property in Japan on this trip, to be reviewed separately when our visit
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Response from THEWESTINSENDAI, 口コミ担当 at The Westin Sendai
Responded 5 days ago
Dear hamvestor, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure they offer the highest levels of service. Thank you once again and we look forward to welcoming you again. Best Wishes,
Read more
Was visiting Sendai for bussiness and stayed to days in the Westin. What a great hotel! The staff was friendly and efficient, the rooms clean and comfortable, the location a short walk from the train station and close to great restaraunts. It also had a very nice convention
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Response from THEWESTINSENDAI, 口コミ返信担当 at The Westin Sendai
Responded 3 weeks ago
Dear Jay P , Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure they offer the highest levels of service. Thank you once again and we look forward to welcoming you again. Best Wishes,
Read more
+1
The hotel is located on the upper levels of an office block, from the 26th floor onwards. Therefore the view from the rooms is fantastic, you can see the city of Sendai and beyond. The beds are very comfortable. The rooms are clean and cozy. The buffet breakfast was very
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Response from Inspiration809805, 口コミ担当 at The Westin Sendai
Responded Jan 29, 2019
Dear ann_pgh Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure they offer the highest levels of service. Thank you once again and we look forward to welcoming you again. Best Wishes,
Read more
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Photo provided by managementThe Westin Sendai
客室(スーペリア)
Photo provided by managementThe Westin Sendai
客室(デラックスコーナースイート)
くつろげます。
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12345661
In my opinion - yes you can smell it. Not acceptable.
2 votes
Dear Guest, Greetings from The Westin Sendai. Thank you for your inquiry. There are 2 ways to go and from the airport. First of all, there are taxi readily available at Sendai airport. There is a taxi stand near the entrance of Sendai airport and you can get a taxi. Taxi fare will be around 7,000JPY to 8,000JPY. It takes about 35~45 minutes from the airport to the hotel. Secondly, there is a train called Sendai Airport Access Line, which takes about 30 min from Sendai airport station to Sendai Station.The cost is 650 JPY per one way. From Sendai station to The Westin Sendai,it takes around 10 minutes on foot and 5 minutes by taxi.(about 700 JPY) If you would like us to arrange taxi pick up, please contact directly to our hotel. We look forward to welcoming you in April! The Westin Sendai
0 votes
Show all answers
光のページェントは、お部屋から見えますか?
くーみんさん、ご質問ありがとうございます。 残念ながらウェスティンホテルから、メイン会場の定禅寺通りの 光のページェントは見えないと思います。 徒歩10分程度の距離ですので、電飾された欅並木を徒歩でご覧に なられた方が、宜しいかと思います。 ホテルから、光のページェントをお楽しみになられたいのでしたら、 定禅寺通り沿いのホテルとなりますが、残念ながらシティーホテル は有りません。
1 vote
"higher floors have a better view"
"All rooms have wonderful views"
"Higher Rooms, and access to Executive Lounge?"
"lotion has a very good scent"
"great location, close to station close to kokubuncho, wonderful view, good price level"
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1234567
PRICE RANGE
$146 - $347 (Based on Average Rates for a Standard Room)
LOCATION
JapanTohokuMiyagi PrefectureSendaiHirose Dori StationKotodai Koen Station
NUMBER OF ROOMS
292
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