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2-4-6 Honcho, Aoba-ku, Sendai 980-0014 Miyagi Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (284)
Room & Suite (373)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mitsui Garden Hotel Sendai
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 135 hotels in Sendai
Location
Cleanliness
Service
Value
A rest for adults, a path to quality time In Sendai, the city of trees, a new hotel is created around the concept of a 'second home'. We invite you to take private time for yourself and relax as an adult in the sense of 'exclusivity' and 'comfort' offered by our chic atmosphere.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Hot tub
Bar / lounge
Spa
Baggage storage
Concierge
24-hour front desk
Paid private parking nearby
Wifi
Coffee shop
Restaurant
Vending machine
Massage
Currency exchange
Non-smoking hotel
Shops
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Charming
Languages Spoken
English, Japanese
Hotel links
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380Reviews3Q+A5Room tips
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Anne M wrote a review May 2019
Sydney, Australia100 contributions93 helpful votes
The hotel is very well-located in the heart of downtown with heaps of shops and eateries nearby. It's about a 10 minute walk to JR Sendai Station. Sendai as a whole is very walkable and if you like being on foot it's possible to see most of the sights that way. Or there are buses, including the loople, or the subway, with the hotel conveniently placed for using any of those. I stayed for three nights in a "superior double room" which had a reasonable amount of space, a large tv, comfy bed, small lounge near the window, desk, chair and mini table. The room had interesting city views. The decor was plain. The air conditioning couldn't be adjusted (it could be turned off) but fortunately the temperature was about right. The bathroom had handy shelves (3) for cosmetics and toiletries which was good. It was nice and quiet at night and I slept well. The staff were all very nice, professional and polite. A young woman on reception, who I think was still learning some of the protocols and processes, was particularly helpful and charming. The lobby featured a beautiful large floral arrangement. Email communications prior to my arrival quickly clarified a couple of matters. A great breakfast is available for 1500 yen. Hope to stay again.
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Date of stay: April 2019
Value
Cleanliness
Service
Trip type: Traveled solo
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Kenny_Trilingual wrote a review Apr 2019
Tokyo, Japan93 contributions8 helpful votes
Overall, Above expectations ! Service level was high, staff was nice. Public space, room are clean. Breakfast was very good, many choice. You may enjoy open-air public bath at the highest floor too. I probably will stay again.
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Date of stay: April 2019
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Superior Room was good
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NyaNya24 wrote a review Feb 2019
Melbourne, Australia290 contributions29 helpful votes
When we first checked in, we were pleasantly surprised how friendly and welcoming their front desk staff was and spoke such good English as well, unlike many other hotels we have stayed in during this trip. But it quickly gone down hill from there. When we checked into our room, we realised that it was very warm and we were not able to switch the air con on to cool it down. The only option was to switch off the heater and opened the window, which was really only a small vent to prevent people from jumping out or fall out by accident I suppose? We rang the front desk about this and was offered a small fan to use in the room. It was bearable but not the most amazing condition to sleep in. As we were going to Ginzan onsen after our first night in Sendai, we already had a second night booked for us to return to after Ginzan onsen, we wanted to cancel our booking but was too late. Upon our return, we were allocated the same corner room but one floor up. Unfortunately, this time the room was even warmer and it felt like 28 degree with the sun shining through. The window was all fogged up due to the heat and even the corridor and the laundry room were much cooler than our room. We asked for the portable fan again and opened the window vent but it wasn't doing much and we knew we just wouldn't be able to sleep in such heat at all. Not to mention that we hadn't even had a bath yet at that stage, which was the main reason we booked this hotel over others so we could relax after a day out in the cold. So we went down to the front desk to discuss this and the male staff we spoke to, offered us an ice pack to sleep with. We were both speechless as we could not believe a 3.5 star hotel would provide such ridiculous solution to their guests. I told him that an ice pack is just not acceptable as paying guests. His colleague overheard what we have said and stepped in to assist. She apologised and offered us to check out other rooms to see if they were any better. She also agreed that the rooms were too warm. We eventually found one that have windows on both sides which appeared to be slightly cooler. We had both window vents opened throughout the night as well as the portable fan on. While we were grateful for the female staff who offered us an upgrade to a slightly cooler room, we found it hard to believe that a relatively new hotel does not have the ability to allow guests to have either air con or heating in their room. Not to mention the insult of sleeping with ice packs. Never again will we ever consider any of the Mitsui Garden hotels.
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Date of stay: February 2019
Location
Cleanliness
Service
Trip type: Traveled as a couple
Room Tip: Don't stay there during winter unless you want to sleep in a sauna.
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Response from Nomad810122, 支配人 at Mitsui Garden Hotel Sendai
Responded Feb 25, 2019
Dear Sir or Madam, Thank you for staying at Mistuigarden Hotel Sendai this time. We are very sorry that you were not able to have a pleasant experience at our hotel. We also apologize for the inconvenience caused by the air conditioning. It is very difficult to improve the air conditioning system immediately because of a facility problem, however we have taken this problem seriously and we would like to consider as a future examination problem. Also when it became the same situation, we would make further efforts to make better proposals to guests for comfortable stay. Sincerely yours,
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Grinch85 wrote a review Dec 2018
London96 contributions82 helpful votes
This place was wonderful. The lobby was modern with some great views over Sendai. The room was spacious and the breakfast was very good, many good choices both western and Japanese. The thing that won me over were the products in the bathroom. Shiseido is a good but not cheap brand so it was a lovely touch to have a face wash from this company.
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Date of stay: September 2018
1 Helpful vote
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Response from Nomad810122, フロント オフィス マネージャー at Mitsui Garden Hotel Sendai
Responded Jan 8, 2019
Thank you for staying with us this time. And thank you for the post. Our hotel was close to downtown area and office town, lobby was 7F and we were glad that we liked the view well as well. And breakfast is prepared in Japanese and Western buffet style so you can enjoy unique food in Japan. Bathroom amenities are also available from female customers, with high quality items of brand of Rihanna. We look forward to seeing you next time. Mitsui Garden Hotel Sendai Front Office  manager
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Esploratore wrote a review Dec 2018
Netherlands151 contributions74 helpful votes
Not too much to say except good comfortable business hotel - also good help at the service desk for some questions we had around a sport game we were visiting. Not everyone speaks perfect english but they make sure the question gets answered - google, asking other staff members, etc. The location ended is near the main shopping mall/street area and a lot of restaurants but did end up being a bit less convenient for us given we ended up needing to be at the station for day trips and near the stadium which was a bit more of a walk or needed the metro. By no means is it far way though.
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Date of stay: October 2018
Rooms
Service
Sleep Quality
Trip type: Traveled as a couple
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Response from Nomad810122, フロント オフィス マネージャー at Mitsui Garden Hotel Sendai
Responded Jan 8, 2019
Thank you for staying with us this time. And thank you for the post. Because I always have my best regards to the correspondence of front staff I am pleased about the word of compliment. It is a 12-13 minute walk from Sendai Station, but it is a one minute walk from the Hirose Street station of the nearest station We arranged arrangements for subway, taxi and so on. We look forward to seeing you next time. Mitsui Garden Hotel Sendai Front office  manager
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PRICE RANGE
$67 - $158 (Based on Average Rates for a Standard Room)
LOCATION
JapanTohokuMiyagi PrefectureSendaiSendai Station / Kotodai Koen Station / Hirose Dori Station
NUMBER OF ROOMS
224
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Frequently Asked Questions about Mitsui Garden Hotel Sendai
Which popular attractions are close to Mitsui Garden Hotel Sendai?
Nearby attractions include Jozenji-dori Avenue (0.2 miles), Sunmall Ichibancho (0.3 miles), and Aoba-dori Avenue (0.3 miles).
What are some of the property amenities at Mitsui Garden Hotel Sendai?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mitsui Garden Hotel Sendai?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mitsui Garden Hotel Sendai?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mitsui Garden Hotel Sendai?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Mitsui Garden Hotel Sendai?
Conveniently located restaurants include Gyutan Ryori Kaku Vlandome Honten, Nikugen Sendai, and Umami Tasuke.
Is Mitsui Garden Hotel Sendai located near the city center?
Yes, it is 0.4 miles away from the center of Sendai.
Are any cleaning services offered at Mitsui Garden Hotel Sendai?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Mitsui Garden Hotel Sendai?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Mitsui Garden Hotel Sendai?
Many travelers enjoy visiting Osaki Hachiman Shrine (1.7 miles), Sendaijo Ato (1.2 miles), and Sendai Toshogu Shrine (1.3 miles).
Is Mitsui Garden Hotel Sendai accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.