Because of fairly mixed reviews, I had expectations pretty low. The surprise is I found the hotel rather good both for services and decors. It's literally on the moot of the castle and has a fantastic view with light on at night, reflecting water and surrounding trees. True, the building is a bit tired but not so much so that comments talk about it. I'm pretty satisfied.
Yes the view from the lobby and wedding chapel are pretty but the hotel bedrooms are in dire need of updating. The AC barely works, the bed is very uncomfortable, no international channels on the TV. WiFi in the room is robust but elsewhere in the hotel it is intermittent at best. Breakfast restaurant is Ok, but coffee is weak. Staff want to be helpful. No small sundry shop but there are places walking distance.
It’s located next to a lake which is quite nice to look at from the window. Parking is complimentary. However it is not near to local eateries but the hotel has a restaurant. Door and counter staff are helpful.
It was a decent hotel to stay but it wasn't anything special. The river next to the hotel wasn't the most scenic thing I've seen in Kyushu or even Saga. The restaurant inside had decent quality food but again nothing really impressive for the price you pay. I actually found the staff very cold when you ask them them for help. The rooms were decent, they managed to squeeze a little bed into it since we had three people. The wifi in the room was fine but don't rely on the wifi in the lobby. I guess if I have to say something nice was the location of the hotel since it was pretty central in Saga. If you're not fussy about things and just need a decent place to stay, Otani does the job.
From parking lot to turning off the bed light pure pleasure of good service and ambience. Front desk, breakfast, cleaning - everything just great. Pleasant international bar - perhaps a bit pricy. And if you plan to get married they have a beautiful marriage parlour! Walking distance to wonderful balloon museum (a must!) the amazing castle reconstruction and the major shopping/restaurant area.
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