My family and I frequent the Yamanoren onsen because it's a fairly close (20 mins) get away from our home and has a spectacular view from the outside spas. We have a 2 year old daughter that loves to have fun in the spa so, we always try to get into the family spa whenever possible. This not only allows us to bath and relax as a family, it also allows others to bath in peace without a loud child running around. For some reason Yamanoren does not accept reservations for their family spa. This is just absurd being that the place is located at best 20 minutes from the nearest community. To travel up the mountain just to find out that the family spa is occupied and will be at least another 90 mins before the next availability if very disappointing. We really enjoy visiting this place but their reservation policy is just bad business.
We usually voice our opinion about their reservation policy with the staff but, it seems that they don't care about customer requests. Their policy... More