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Hotel New Otani Kumamoto

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156 Reviews from our TripAdvisor Community

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Showing 25: English reviews
Tokyo, Japan
Level Contributor
168 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed April 8, 2016 via mobile

Location directly at Shinkansen station is superb. Otherwise don't expect what you experienced in Tokyo or Osaka New Otani hotel. You will find an above average business hotel with above business hotel prices. It's practical, clean. (Period) Restaurants are OK and tried to be five star level but they aren't. At the end don't forget where are you are. Countryside... More 

Thank Bixier G
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 9, 2016 via mobile

Hotel is very close to the Kumamoto station, so convenient access from Fukuoka airport and connections to local trains. The front desk staff doesn't speak English, which made check-in a bit more challenging, but not a big issue. The lack of English could be a real problem if there was something out of the ordinary that needs conversation. Ended up... More 

Thank Boston_Design_One
San Diego, California
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 24, 2016

I used this hotel for business trip. It is located just in front of Kumamoto station, so it is convenient for using JR railway. Kumamoto airport is a little bit far from this hotel, taking 1 hour by bus. The main downtown is 10-20 minutes by bus. Good breakfast and room. The Kumamon-featured room is popular.

Thank dukecobain
Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 11, 2016 via mobile

Was greeted by several friendly staff even before we walked to the reception. Staff do not really speak English but checking in wasn't a problem. Rooms need an upgrade cos it feels like walking into a 90s grand hotel. But very clean. Our room is spacious and had a view of trains running through the station with mountains in the... More 

1 Thank Jeejess77
wakefield uk
Level Contributor
165 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed November 18, 2015

Our room was not grand, but very comfortable and clean and a decent size. The breakfast is ok. We did eat at the buffet restaurant in the evening which is popular, but much prefered the freshly cooked food in the restaurant which is downstairs, but this is more expensive.there is a lobby with snacks and enjoyed the coffee and cake,... More 

2 Thank walkingWakefieldUk
Noosa, Australia
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 4, 2015

Pros - close to train station, clean sheets, staff were nice. Cons - everything else. The interiors very dated, don't think they have been updated for 30 years, depressing. Very cramped bathroom. It is well away from the action, and no good eating places in the station or close by. We are yet to try in house restaurants but buffet... More 

Thank NellieR54
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 6, 2015 via mobile

Stay for one night in Sep for a stopover place between Kumamoto and Aso. Within 5 mins walking distance to JR Kumamoto Station and City Tram & Bus station, best location. Stayed in a compact double room for two. Clean and nice housekeeping service. recommended.

1 Thank bonnie l
Hong Kong, China
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 9, 2015

decent hotel , seems to cater for japanese business travellers. zero facility. only stay here if you wanna catch JR early in the morning. won't say its good value for a budget traveler. there is a super market right in front and a tram stop that get you in town for 15 mins.

Thank ForeverGypsy
New York City
Level Contributor
61 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 29, 2015

The hotel was just okay. Nice exterior but just okay interior. Overall the rooms required an update. The appearance reflects its ageing wear and tear. The body soap and shampoo holders in the shower constantly fell into the bathtub during showering. Wifi was enabled inside the room. The breakfast buffet selection was very good and I do highly recommend taking... More 

Thank kjb176
Encinitas, California
Level Contributor
205 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
2 of 5 stars Reviewed May 19, 2015

I had a conference in Kumamoto and I tried for a few other hotels nearer to the main section of town and closer to my conference but all were booked, and the travel agent recommended the New Otani. Since it is a very reputable chain in Japan (with a beautiful hotel in Tokyo in the Akasaka area) I agreed. My... More 

Thank Ellis K
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Food & drink at the hotel
No photo provided
Bar Musashi
Cuisines: American
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Located right next to JR Kumamoto Station,Hotel New Otani Kumamoto continues to serve its guests as the gateway of Kumamoto. ... more   less 

Additional Information about Hotel New Otani Kumamoto

Address: 1-13-1 Kasuga, Nishi-ku, Kumamoto 860-0047, Kumamoto Prefecture
Location: Japan > Kyushu-Okinawa > Kumamoto Prefecture > Kumamoto > Kumamoto Station
Price Range: $77 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel New Otani Kumamoto 3.5*
Number of rooms: 126
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Hotel Style:
#5 Business Hotel in Kumamoto
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