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Hotel New Otani Hakata

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Hotel New Otani Hakata
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232 Reviews from our TripAdvisor Community

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Showing 37: English reviews
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Solid hotel in convenient location. 4 adults, two kids in Japanese style room. A little bit old but sufficient. Breakfast buffet adequate, but crowd challenged. Price for buffet too high for little kids; 2-3k Y. I don't think a single bottle of water was provided in the room. We had my parents visiting from the States stay with us. Check-in... More 

Helpful?
Thank Mpadams
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad to see your compliments for our hotel. But regarding some opinions, we will improve it. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan. More 

Kolkata (Calcutta), India
Level Contributor
194 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 3 weeks ago

While in Fukuoka in connection with an International Convention, my wife and I went to this hotel to meet some friends who were staying in this hotel and found the hotel to be an imposing presence in the area with a large number of rooms. Its lobby was very large with a good seating capacity.

Helpful?
Thank BPB2012
マネージメントサービス, Manager at Hotel New Otani Hakata, responded to this review

Thank you for taking the time to write this review. How was your stay in Japan? We are so glad to see your compliments for our hotel. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan. More 

Quezon City, Philippines
Level Contributor
116 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 20, 2016 via mobile

We stayed in March. Quite nice. Quite accessible. The hotel is on the older side so this means compared to other newer ones the rooms are bigger. The rooms are clean and toiletries are complete. If you get the room with breakfast you will be given vouchers which you could use for the buffet type or the Japanese breakfast. We... More 

Helpful?
Thank doc_doe
マネージメントサービス, Manager at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad to see your compliments for our room, breakfast, and location. Please try the Japanese breakfast if you come to Japan again. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan. More 

manila
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 1, 2016

This hotel is a little dated but the place is still well maintained. the rooms were big and clean. the breakfast spread was awesome, they had strawberries when I stayed and it is always a plus for me if the hotel serve other fruits besides the usual pineapple, cantaloupe and banana. There was free wifi in the room which made... More 

Helpful?
Thank edwardlorenzo
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad that you enjoyed our hotel location. Also we glad to see your compliments for our room, breakfast. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan. More 

Pasig, Philippines
Level Contributor
107 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 27, 2016 via mobile

Booked this hotel via a travel agent. The rooms are a decent size and really clean. The toiletries are also nice. There's a grocery store just outside the hotel if you need to buy supplies. At night, there are yatai stands just near the hotel. You will have to do a bit of walking, though, as this is a bit... More 

Helpful?
Thank AGMMAC
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for choosing to stay with us and taking the time to write this review. We are so glad to see your compliments for the room, the location. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan. More 

Hong Kong, China
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed January 15, 2016

Usually the Japanese are famous for their hospitality and attention to detail, but I was in shock to receive such service. I was given the run around when I asked to borrow a bathroom scale. First, it was go to lobby to pick it up, then it was bring whatever you want to us and we will weigh it. After... More 

Helpful?
Thank Jonathan C
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata, and letting us know this matter. We apologize for any inconvenience this may have caused you. There was no the scale available for lending the guest then, but the staff couldn't explain it well. We had no spare at that time, so the staff had been waiting for you to... More 

Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 9, 2016

Stayed five nights at the New Otani during Hakata visit with my family. It is also very good for have 4 bed room. Thank you the handsome bellboy to introduce a great noodle restaurant nearby. Must come again.

Helpful?
Thank Kent L
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata. We are so glad that you enjoyed the family trip. We are looking forward to seeing you again. More 

Subang Jaya, Malaysia
Level Contributor
161 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed January 8, 2016 via mobile

A old but reasonably well maintained hotel, which is quite logistically located. Since it is a older building the rooms are slightly bigger and more spacious then the newer ones. Friendly and helpful staff. Cafe is rather small but the buffet spread is pretty good.

Helpful?
Thank meaningremission
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata. We are so glad to see your compliments for our hotel. We are looking forward to seeing you again. More 

Bangkok, Thailand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 3, 2016

I've spent 3 days at the new Otani and found that the place is so easy to getting around, bus stop right opposite and subway in just a minute walk. There's also 24hrs Sunny supermarket nearby which I really like. The room is clean & cozy, bathroom a but small but that's quite acceptable. Breakfast need improvement!

Helpful?
1 Thank webganZter
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata. We are so glad to see your compliments for the location, the room. However, for breakfast, we will strive to satisfy the customer. We are looking forward to seeing you again. More 

Novi, Michigan
Level Contributor
3 reviews
4 of 5 stars Reviewed October 23, 2015 via mobile

Nice size rooms, very friendly staff. I forgot my adapter, got one sent to my room within few mins of asking. 2 mins from subway, 10 min bus ride to the airport and walkable distance to the main shopping areas. Free Wifi works very well, both in the room and the lobby.

Helpful?
Thank rampav
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata. We are so glad to hear that you were satisfied with your staying and enjoying your trip. We are looking forward to seeing you again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Banquet Room
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A city in rich history and tradition, Fukuoka is fast becoming a major international convention center and a gateway to the Orient. And when you are looking for a centrally located hotel that offers first class accommodations and a full range of facilities, Hotel New Otani Hakata is Fukuoka's premier choice. The Royal Family of Japan has relied on the Hotel New Otani Hakata for their hotel needs while staying in Fukuoka for many years. You will find the same unique blend of gracious Japanese hospitality and international standards that have become the hallmark of New Otani hotels the world over. ... more   less 

Additional Information about Hotel New Otani Hakata

Address: 1-1-2 Watanabe-Dori, Chuo-ku, Fukuoka 810-0004, Fukuoka Prefecture
Location: Japan > Kyushu-Okinawa > Fukuoka Prefecture > Fukuoka > Tenjin Station
Price Range: $103 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel New Otani Hakata 4*
Number of rooms: 387
Reservation Options:
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Also Known As:
New Otani Hakata Hotel
Hotel Style:
#14 Luxury Hotel in Fukuoka
#29 Business Hotel in Fukuoka
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