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Hotel New Otani Hakata

Traveler (172)
360
Panoramas (13)
Video (1)
Certificate of Excellence

About

#29 of 208 hotels in Fukuoka
Location
Cleanliness
Service
Value
Certificate of Excellence
A city in rich history and tradition, Fukuoka is fast becoming a major international convention center and a gateway to the Orient. And when you are looking for a centrally located hotel that offers first class accommodations and a full range of facilities, Hotel New Otani Hakata is Fukuoka's premier choice. The Royal Family of Japan has relied on the Hotel New Otani Hakata for their hotel needs while staying in Fukuoka for many years. You will find the same unique blend of gracious Japanese hospitality and international standards that have become the hallmark of New Otani hotels the world over.
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Property amenities
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Family
Business
HOTEL CLASS
Hotel links
Visit hotel website
Affiliate website
385Reviews
718Photos
7Q+A
10Room tips
Traveler rating
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Popular mentions
This is a lovely hotel - very deluxe rooms - and first class staff. It's nicely located - and was great for a one night stay. Our only complaint is that the dining is not so hot. It's either very overpriced in certain restaurants, and the one general dining room had very
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded 1 week ago
Thank you for staying with us and taking the time to write this review. We are sorry to hear that we could not meet your expectation in our restaurant. In order to improve our service quality, we shared your comment with our restaurants. However we are so glad to see your compliment towards our staff member. Your kind comment is highly motivated us.We will go on making further efforts to improve our service quality and look forward to seeing you next time soon.
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I stayed at Hotel New Otani Hakata for 2 nights and overall, it was quite a satisfying stay. The staff was very helpful and kind and the room I stayed, twin-bed room though I stayed alone, was very comfortable and clean. Location-wise, the hotel is in a nice area and convenient
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded 3 weeks ago
Thank you for staying with us and taking the time to write this review. We are so glad to see your compliments for our staff and guest room. However we deeply apologize for the matter that our staff did not try to solve your problem. And we should have told you how to use NOC points. In order to use NOC points, 5,000 points would be needed at least. Your NOC points will be exchanged reward certificates. 5,000 NOC points equal 1 reward certificate worth JPY 5,000. If you have any questions about NOC points, please contact us. Also you are able to request the reward certificate on our web site bellow: https://www.newotani.co.jp/en/group/noc/point/change/ In order to offer more comfortable stay, we will do continue to improve our service quality. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.
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The hotel is about a 15 minute walk from Hakata Station and it is easy to take a bus or taxi as well. The hotel is well-appointed, the rooms were large and the staff were great! We liked the ground floor restaurant as well - breakfast was quite good though mostly western with a
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Apr 1, 2019
Thank you for staying with us and taking the time to write this review. We highly appreciate your compliment to our guest room and restaurant. And your kind comment toward our staff is really motivated us. In order to offer comfortable stay, we will do make much effort to improve our service quality. We hope to see you again at Hotel New Otani Hakata on your next trip to Japan.
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Picked this hotel because it offers the largest rooms, around 30sqM for a deluxe vs a typical Japanese 21sqM. Got upgraded upon arrival which is even better. Room is spacious, service at the hotel is very efficient. It is a business hotel, near offices rather than Tenjin or
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Feb 10, 2019
Thank you for staying with us and taking the time to write this review. We are so glad to hear that you are satisfied with our room and service. In order to offer comfortable stay, we will do make much effort to improve our service quality. As you say, our hotel stands near the subway station. So it is very conveniently located for shopping and sightseeing. Extension of Fukuoka City Subway will be completed around 2022. After that, it will be more easier to access to our hotel from Fukuoka Air Port. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.
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I stay on a high floor with a view of the intersection and easy access to move around. There are plenty of outlets here and convenience store and supermarket nearby. The staffs here are very friendly and knowledgeable. Overall is a bonus for my overnight stay in Fukuoka before I
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Dec 25, 2018
Thank you for staying with us and taking the time to write this review. We are so glad to see your compliments for our staff members. We will go on making further efforts to improve our service quality and look forward to seeing you next time soon.
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PRICE RANGE
$103 - $293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new otani hakata hotel
LOCATION
JapanKyushuFukuoka PrefectureFukuokaTenjin Station
NUMBER OF ROOMS
392
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