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Hoshino Resorts KAI Nikko

Traveler (201)
Dining (26)
Room & Suite (26)
Certificate of Excellence

About

#15 of 158 hotels in Nikko
Location
Cleanliness
Service
Value
Certificate of Excellence
Expansive views of Lake Chuzenji and Mount Nantai delight nature lovers in every season. After a day of hiking or taking in the many sights of Nikko, unwind in beautifully landscaped open-air and traditional cypres baths.
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Property amenities
Free parking
Restaurant
Free High Speed Internet (WiFi)
Public Wifi
Shuttle Bus Service
Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Hotel links
Visit hotel website
Offers & Announcements:Best Rate Guarantee
Hotel deals
Hotel packages
102Reviews
1Q+A
6Room tips
Traveler rating
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Popular mentions
The room was great, it had a great view of the lake and mountains the Onsen was very clean as well as spacious. Our room was also very spacious and clean, I will definitely come back and stay for a longer period.
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Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Nikko
Responded 4 weeks ago
Dear NicholasKruk, Thank you for sharing a great review of Hoshino Resorts KAI Nikko. It is wonderful news to hear that you were able to relax at our property and that you were satisfied with our room and hot springs. Our services do indeed strive to create a comfortable and inviting atmosphere where our guests can immerse themselves in the nature around them. We are happy to welcome you back to Nikko and hope to see you at one of our many unique accommodations soon! Best regards, Guest Relations Manager
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My friends and I are actually big Hoshino fans. I stayed in Kai Nikko on Mar3 and had the worst experience regarding transport, room, dinner, environment, greetings and communications. I sent the questionniare and hope there will be improvement, so that my friends could enjoy in
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Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Nikko
Responded Mar 26, 2019
Dear honeysxckle, Thank you for taking the time to give us a review. Your concern about the questionnaire has been replied through email by our property from your previous email. We also thank you for your honest feedback, and sincerely apologize for any inconveniences you may have experienced under our care. We highly value your feedback and constantly strive to provide services that meet our guests’ expectations. Our company has a variety of Japanese inns and resorts all over the country. We hope to welcome you back to another one of them again in the near future and to show you how we are evolving. Thank you again. Sincerely, Guest Relations Manager
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Nice ambience, staff service very good. nice breakfast and dinner(quality can be better). Love the onsen and open bath .Add a gym for work out will be nice👍 definitely will stay again kai resorts hotel in other park of japan.
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Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Nikko
Responded Nov 28, 2018
Dear simmonong, Thank you for taking the time to review Hoshino Resorts KAI Nikko. We are very delighted to hear that you enjoyed meals and hot spring and our staff service was satisfactory. We appreciate your comment about the gym and it has been shared. Our services strive to provide an authentic and comfortable experience for all our guests. As you mentioned, we hope to welcome you back to another one of KAI property in the near future. Thank you again. Sincerely, Guest Relations Manager
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We just completed a 10 days journey at Japan countryside and stayed at a few onsen hotels, Kai nikko was the most disappointing one. My biggest disappointment was in food which tasted awful. At this price, I was a bit surprised to be offered Trout sashimi which was considered a
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Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Nikko
Responded Nov 28, 2018
Dear Nanapuffy, Thank you for taking time to write a candid and thoughtful review. We appreciate your sincere comments regarding the meal quality and the room, which have been duly noted. While we sincerely apologize for failing to meet your expectations, we are relieved that our staff service and hot spring were satisfactory. Your honest feedback will be shared with the rest of the team as we continue working to improve our services and evolve our product. We hope to have the opportunity to welcome you back to one of our accommodations to show you how we are evolving. Sincerely yours, Guest Relations Manager
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Top notch service.. beautiful design details throughout the resort.. great onsen facilities.. delicious food. Plenty to do within easy walking distance. Good base to explore the mountain trails surrounding the lake. Perfect.
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Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Nikko
Responded Nov 28, 2018
Dear Vivienne S Thank you for taking the time to review Hoshino Resorts KAI Nikko. It is great to hear that you enjoyed spending time with us and that you found our meal and location satisfactory. Our services strive to provide an authentic and comfortable experience for all our guests. We have a variety of unique ryokans and other accommodations, and would certainly welcome the opportunity to serve you again at one of them soon. Sincerely, Guest Relation Manager
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PRICE RANGE
$485 - $876 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTochigi PrefectureNikkoChuzenji Onsen
NUMBER OF ROOMS
33
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