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Hotel New Grand

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Hotel New Grand
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670 Reviews from our TripAdvisor Community

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Showing 89: English reviews
Bendigo, Australia
Level Contributor
8 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

We took the Airport Limousine Bus from Narita Airport to YCAT, arriving 2100 and from here caught a taxi to the hotel. Staff welcomed us and efficiently checked us in to our lovely room with every facility provided. Woke up to a beautiful view of the port, were able to make and enjoy our own cup of green tea, and... More 

Helpful?
Thank Lauraedi
Melbourne
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed one night before joining a cruise. Centrally located on the harbour. The room in the tower was well appointed with all the facilities and wonderful panoramic views of the Harbour. The service was excellent and staff went out of their way to assist. Don’t overlook this hotel when next looking for hotel in Yokohama.

Helpful?
1 Thank Gallding
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We appreciate your comment and are delighted to know you enjoyed your stay with us. We hope you will stay with us not only for overnight stay before cruise, but for some other occasions. More 

Honolulu, Hawaii
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The twin room we booked in the high tower was immaculate. You could not find a better room in Yokohama. Have been there 4X. Booked through IPrefer. The room price was very reasonable, all othere 5 star properties were 2-5X more due to obon weekend when many families take vacation. Was there for a Princess Cruise. Spent 3 nights there... More 

Helpful?
1 Thank tjlooaloha
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for posting your review. It is unfortunate that we didn’t have a chance to show you to our restaurants. Our French restaurant “Le Normandie” offers delicious Classic French until the end of September. The authentic Japanese cuisine can be enjoyed at our Japanese restaurant “Tankuma” finished refurbishment last year. Please feel free to consult our concierge... More 

Yukon, Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 18, 2016

Service was top notch and the views spectacular! We stayed 3 nights and had a 16th floor twin room, which was clean and very comfortable for my teenage niece and me. The huge windows were almost wall to wall. After long hot days of touring the sites, I really enjoyed the peace, quiet (and air conditioning) sitting at the little... More 

Helpful?
2 Thank 454JoAnne
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We are so delighted to know that both you and your niece enjoyed your stay so much. Thank you so much for taking your time to write your kind feedback. We hope to see you again in the near future. More 

Yokohama, Japan
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 17, 2016 via mobile

Stayed in for a night. The staff were great with excellent English. The room we had was on the 11th floor and the view of Yamashite Park and Minato Mirai was breathtaking! The room was tastefully decorated and spotlessly clean. It was spacious and relaxing! Would definitely recommend this hotel if you are staying in Yokohama. Chinatown near but not... More 

Helpful?
Thank boochan1970
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We are grateful for your feedback and so pleased to learn that you enjoyed your stay. The renovation of our main building will be finished at the end of September. We hope you will also enjoy staying at our historical main building on your next visit to Yokohama. More 

Melbourne, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 11, 2016

We stayed in the Hotel New Grand for a week prior to embarking on a 10 night Summer Festival Cruise of Northern Japan. We originally intended to stay in Tokyo but because I broke my arm we decided to use Yokohama as our base. This was a wonderful decision given that it is only half an hour from Haneda Airport... More 

Helpful?
3 Thank dimelb
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We really appreciate you for taking your time to provide your feedback. We are delighted to learn that you enjoyed your stay. We are doing our utmost to offer our guests enjoyable and memorable stay. We are very lucky that we are situated at the attractive water front area and it makes us to be able to share this benefit... More 

Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 28, 2016

The location is just next to the harbour park and so we could have a walk in the morning. The view is great and the room is clean and large. It is convenient to some famous spot such as Motomachi shopping street, red brick warehouse. Also, there is only few walk to Metro station. Overall, we enjoy the stay at... More 

Helpful?
Thank Den L
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for writing your review. We hope to see you again soon next time you visit Japan. More 

Cambridge, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 10, 2016

Although in the middle of renovations to part of the hotel these were unobtrusive and room on 7th floor in tower gave great view of Yokohama harbour and cosmo world attraction. Could have walked with luggage to cruise terminal but chose to taxi it with luggage and quite a rise to the entrance to the Osanbashi terminal from street level... More 

Helpful?
5 Thank walandchris
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We thank you very much for choosing Hotel New grand for your pre-cruise stay and your kind comments about our service. We are looking forward to your next visit to our hotel. More 

Newcastle, Australia
Level Contributor
95 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed July 2, 2016

This is a very clean, roomy, comfortable Hotel, with gorgeous view if you select a room at the top floors (10 up) facing the Bay (we had 1304). Staff are very, very polite and kind, and most speak a minimum of English. Rooms are quiet, spacious, equipped with vanities, free wi-fi, minibar, spare slippers, bathrobes etc. You get an international... More 

Helpful?
4 Thank silvia_frisia
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We are grateful to you for taking your time to post your review. We are delighted to know that you enjoyed your stay and amenities around our hotel. I will instruct our staff that it is necessary to make more efforts to speak better English. We also appreciate your feedback about our mini-bar offerings and our breakfast. I’ll be sure... More 

San Francisco, California
Level Contributor
107 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
4 of 5 stars Reviewed June 8, 2016 via mobile

Pretty and classy hotel with a lot of history! When we stayed, the first floor where the restaurants and bar are were closed , with only one available on the fifth floor. Not a big deal, but wish we knew when we booked months ago. Good: Nice view if you get the higher floor , Minatomirai side. There is "The... More 

Helpful?
3 Thank 209Elena
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We thank you for taking your time to give us your feedback of your stay. We value your comment and look through all the negative aspects of the hotel in order to assure every guest’s comfort. Unfortunately, since our construction works are for the anti-earthquake measurements, our guestrooms will not be refurbished at this phase of the renovation. However, we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Hotel New Grand is your classic&comfortable home.Sophisticatedly furnished room produces a noble,dignified ambience,gently wrapping your stay withpure relaxation.Inheriting the tradition and history, the unique Hotel New Grand style has matured with the city ofYokohama ... more   less 

Additional Information about Hotel New Grand

Address: 10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama > Kannai
Price Range: $122 - $688 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel New Grand 4.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
New Grand Yokohama
Hotel Style:
#2 Spa Hotel in Yokohama
#3 Luxury Hotel in Yokohama
#3 Romantic Hotel in Yokohama
#6 Family Hotel in Yokohama
#8 Business Hotel in Yokohama
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