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Hotel New Grand

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Hotel New Grand
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691 Reviews from our TripAdvisor Community

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Showing 100: English reviews
Hamilton, New Zealand
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

We stayed here pre cruise from Yokohama. Our room was on the 10th floor, quite spacious ,comfortable bed, obscured harbour view with bridge views.Everything was presented well.Staff super courteous. 5 star rating but our room I think rated at 4 star. Meals at cafe restaurant were affordable and other restaurants a little expensive.Cheap taxi fare to cruise terminal. Buses taxis... More 

Helpful?
Thank Laurence F
Germantown, Tennessee
Level Contributor
151 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 3 weeks ago

Stayed here for 3 nights before a cruise. Perfect location right across from Yamashita park and 700 yen taxi ride to Osanbashi pier. There is a bus called airport limousine that goes from Narita airport to the front door of the hotel for 3600 yen and very easy and convenient if you have luggage and do not want to fight... More 

Helpful?
1 Thank LeslieG_8
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you very much for taking your time to post your kind feedbacks. It is certainly encouraging as we aim to offer a great service experience. We hope you will continue to stay with us on future trips to Yokohama and look forward to welcoming you back to Hotel New Grand soon. More 

Pennsylvania
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 weeks ago

From the moment we arrived tilled the time we left we were treated extremely well. The New Grand Hotel is across from a park and across from the bay. It is about a block from Chinatown and lots of restaurants. If you are taking a cruise from here, the terminal is only about 15 or 20 minutes away if you... More 

Helpful?
2 Thank akfishguide
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We really appreciate you taking your time to let us know you enjoyed your stay so much. We try hard to provide the best possible service to our guests and their satisfaction is our reward. We look forward to hosting you again. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Great Hotel, Great View , Outstanding Staff and Location. Will be my Hotel of choice when in Yokohama. Cafe' could use some help with pricing and selection for Western visitors. Rooms were large and comfortable for Japanese standards.

Helpful?
1 Thank Gerald N
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

We are so glad to read your kind comments about our staff. It is such a rewarding thing for them. We appreciate your valuable opinion about our coffee shop. We conveyed your comment to the restaurant department. We look forward to your next visit to us. More 

Level Contributor
120 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 28, 2016 via mobile

I cannot remember the last time I stayed in a hotel with a room key that really was a key but that tells you a bit about the Hotel New Grand which, although accomodation is in the new tower, harks back to earlier days. Rooms are especially spacious for Japan and the staff are delightful. The location, between Chinatown and... More 

Helpful?
Thank AAAMM1
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

We are pleased to know that you enjoyed your stay at Hotel New Grand. We hope you will come and see us again whenever you have time to visit Yokohama. More 

Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2016 via mobile

We LOVED our time in Yokohama. We entered Yokohama on a cruise ship. We walked to the hotel from the Osanbashi Pier, dragging our luggage. It was an easy walk, but in retrospect we should have taken a cab for a few hundred yen. The hotel graciously and securely stored our luggage until check in time. The concierge answered my... More 

Helpful?
1 Thank erinrose8
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

We are so delighted to receive your kind words about our staff. Our concierge is trying to do their best to respond the e-mail inquiries as soon as possible in order to help our guests have comfortable and memorable stay in Japan. We look forward to welcoming you again in the near future. More 

Sydney
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 20, 2016

My family of 4 stayed here for 1 night before getting to our cruise ship. Our 2 bay view twin tower rooms were on the Minato side, and we get a beautiful view of the harbour. We were surprised by the large room size too. Beds are comfortable,.....very friendly and good customer services. Location is excellent, just 4 mins walk... More 

Helpful?
Thank Abdul R
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

We are very grateful to you for your sweet comment especially about our staff. To know our guests are satisfied with our service is the most encouraging thing for all of us. We are looking forward to welcoming you again soon. More 

Mt Waverley Vic Australia
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 17, 2016

We stayed 3 nights here after arriving at Narita airport Tokyo and got the airport bus and taxi. Very well located and close to the cruise terminal. We walked there to join our princess cruise. Staff very friendly and welcoming. We had a corner room in the tower with wonderful views over the harbour. Room was very well presented.Very close... More 

Helpful?
1 Thank bob001_8
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

Thank you very much for writing a review. We hope to see you again next time you visit Yokohama. More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 17, 2016 via mobile

This is a fantastic hotel! I'd move in if I could and stay for the rest of my life. A great combination of the old and new. Very easy to walk to from the last JR stop, 5 minutes at most. An absolutely beautiful park, Yamashita Park, just across the street on the harbor. Very nice running track. Also has... More 

Helpful?
Thank William F
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

Thank you very much for letting us know how much you enjoyed your stay at our hotel. We will be looking forward to your return soon. More 

Level Contributor
4 reviews
Reviewed October 17, 2016 via mobile

Nice hotel. Great location. Cruise terminal down the street. Yamashita Park across the street. Great views of Yokohama Bay. Check out Admiral Perry's room/collection. I like the old architecture inside. Oh yeah they still use keys for hotel room door, not key cards, cool. Staff helpful English okay. Walking distance to Chinatown, subways.

Helpful?
Thank Oliver P
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

Thank you very much for posting your review. We hope you would return for a future cruise in Japan. We look forward to hosting you again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Hotel New Grand is your classic&comfortable home.Sophisticatedly furnished room produces a noble,dignified ambience,gently wrapping your stay withpure relaxation.Inheriting the tradition and history, the unique Hotel New Grand style has matured with the city ofYokohama ... more   less 

Additional Information about Hotel New Grand

Address: 10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama > Kannai
Price Range: $101 - $609 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel New Grand 4.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
New Grand Yokohama
Hotel Style:
#2 Spa Hotel in Yokohama
#2 Luxury Hotel in Yokohama
#3 Romantic Hotel in Yokohama
#6 Family Hotel in Yokohama
#8 Business Hotel in Yokohama
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Questions & Answers

Here's what travelers have asked, with answers from Hotel New Grand staff and other travelers.
8 questions
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Los Angeles, California
4 months ago
6 months ago

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Questions? Get answers from Hotel New Grand staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Premium rooms would have premium price tag.Quality still great on partial views but cheaper”
 of 5 bubbles 412laurencef, 2 weeks ago | Read review
“Book a corner room on high floor for great harbor ans city views”
 of 5 bubbles LeslieG_8, 3 weeks ago | Read review
“Our room was in the tower with a great view of the harbor and the night lights.”
 of 5 bubbles akfishguide, 3 weeks ago | Read review
“Bay view twin room is excellent”
 of 5 bubbles abdulr865, Oct 20, 2016 | Read review
“Higher floors with corner views.”
 of 5 bubbles bob001_8, Oct 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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