We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel New Grand

10 Yamashiracho, Naka-ku, Yokohama 231-8520 Kanagawa Prefecture
Traveler (889)
Room & Suite (416)
Dining (65)
Certificate of Excellence

About

#2 of 129 hotels in Yokohama
Location
Cleanliness
Service
Value
Certificate of Excellence
Hotel New Grand is your classic&comfortable home.Sophisticatedly furnished room produces a noble,dignified ambience,gently wrapping your stay withpure relaxation.Inheriting the tradition and history, the unique Hotel New Grand style has matured with the city ofYokohama
Read more
Property amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room service
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Refrigerator in room
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
966Reviews
24Q+A
66Room tips
Traveler rating
  • 433
  • 413
  • 88
  • 20
  • 12
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
+1
We chose this hotel as the Airport Limo Bus stopped directly outside the hotel and the International Cruise Passenger Terminal was minutes away. We caught the Airport Limousine Bus from Narita Airport to the hotel and we were met personally by one of the lady hotel porters! She assisted us with our luggage and walked us through the maze of corridors from the side entrance through to the Reception in the front foyer. After check-in by a very polite attendant, we were personally escorted to our room by the lady porter who was very friendly and helpful. Not that it was needed, but she showed us how to insert the key and open the door, how to turn on the bedside lights and opened the curtains for us. Great personal service. We were on Level 12 and the room was a good size (especially for Japan standards) and fairly nice. The ensuite had a shower over a small bath (with so many knobs), large slimline TV, 2 tub chairs with table and a built-in desk. The air-con was a nice temperature (it only had low, med or high and no temperature control). We had views of the Yokohama Marine Tower and the Yokohama Bay Bridge and freeway. Best bit was they provided complimentary bottled water and Wi-Fi. Unfortunately, there was no Safe (in the room) or many English-speaking TV stations (like CNN etc). It was handy that they sold the “Minato Burari” Hop-On Hop-Off bus tickets (and the bus stop is almost outside the hotel). The hotel is in a great location – right across the road from Yamashita Park (a 700m park including a rose garden); the pier (where you can catch the Sea Bass Ferry); Chinatown is a block away and McDonalds is almost next door. Would have no hesitation in staying here again.
Read more
Beautiful location. Just in front of the Yamashita Park and very short walk to China Town. Quite easy to get to from Narita airport - and just a short taxi drive to the Cruise Terminal. Friendly and helpful stuff. Nice and spacious room (we got one without a view) - with some very nice bathroom amenities. Altogether a very good experience!
Read more
Response from OnAir760976, マネージャー at Hotel New Grand
Responded 4 days ago
Thank you very much for your kind words of comments toward our hotel. We are pleased to know you enjoyed your stay at our hotel overall. We hope to serve you again anytime soon.
Read more
We stayed 3 nights before commencing a cruise. Located overlooking both the water and Yamashita Park and on the edge of Japans largest China town the Hotel New Grand combines excellent accommodation and impeccable service. We stayed in a renovated corner room on level 9 which provided a picturesque view. The room was large, especially by Japanese standards, well maintained and well equipped. Perfectly located in walking distance to the cruise ship terminal. European breakfast either in room or in the restaurant was expensive.
Read more
Response from OnAir760976, マネージャー at Hotel New Grand
Responded 3 weeks ago
We appreciate your time to post your feedback regarding your previous stay at Hotel New Grand. We are mostly pleased to learn that you find our service impeccable and our room comfortable. Thank you for your candid opinion about our breakfast and it will be communicated with the related department. We look forward to serving you again in the near future.
Read more
The hotel and staff were all great. We were leaving on a cruise and the location couldn't have been better. We walked to Chinatown easily. We took the bus from Narita airport and it dropped us right in front of the hotel. It couldn't have been easier.
Read more
Response from OnAir760976, マネージャー at Hotel New Grand
Responded 3 weeks ago
Thank you so much for choosing Hotel New Grand for your pre-cruise stay. Although Narita airport is a bit far from our hotel, it will give you a chance to enjoy the beautiful view from the bus. Along the expressway, through green fields and rice patties in the peaceful countryside of Chiba, you will see Tokyo Disney resorts on the left (you might accidentally see the beautiful fireworks at night) followed by magnificent urban landscape of Tokyo, the airplanes fly in and out at Haneda airport, a dazzling view of pacific ocean and spectacular view of Yokohama skyline with Mt. Fuji a little before arriving at our hotel. We would like to take this opportunity to remind those of you reading this response about the transport. Although direct buses conveniently come to our hotel, there are only 3 operations a day in afternoon and no direct bus back to Narita airport from our hotel. It is necessary to go to YCAT-Yokohama City Air Terminal which is a bus terminal located approx. 15 minutes away from our hotel by taxi. The buses between YCAT and Narita airport go back and forth every 20 minutes or so, very frequent and easy. Thank you again Ms. LindaP772. We hope you will have a chance to stay with us again on any other occasions.
Read more
Our harbour view room was spacious, modern and clean plus the bed was extremely comfortable. The staff were friendly and helpful with a reasonable knowledge of English. Breakfast buffet room has a magnificent harbour view and the food was an interesting selection of Eastern/Western. Location is close to station and cruise ship ports, walking distance to China Town and main shopping precinct. We’d certainly book in to HNG again without hesitation.
Read more
Response from OnAir760976, マネージャー at Hotel New Grand
Responded May 15, 2019
We appreciate your time to post your review about your stay at Hotel New Grand. We are so pleased to learn that you will choose our hotel again. We wish you many happy travels around the world and hope you will keep returning to Hotel New Grand just as a second home in Japan.
Read more
Previous
PRICE RANGE
$126 - $434 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new grand yokohama
LOCATION
JapanKantoKanagawa PrefectureYokohamaKannai
NUMBER OF ROOMS
238
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing