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Hotel New Grand

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657 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Level Contributor
15 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The location is just next to the harbour park and so we could have a walk in the morning. The view is great and the room is clean and large. It is convenient to some famous spot such as Motomachi shopping street, red brick warehouse. Also, there is only few walk to Metro station. Overall, we enjoy the stay at... More 

Helpful?
Thank Den L
Cambridge, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although in the middle of renovations to part of the hotel these were unobtrusive and room on 7th floor in tower gave great view of Yokohama harbour and cosmo world attraction. Could have walked with luggage to cruise terminal but chose to taxi it with luggage and quite a rise to the entrance to the Osanbashi terminal from street level... More 

Helpful?
4 Thank walandchris
Newcastle, Australia
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a very clean, roomy, comfortable Hotel, with gorgeous view if you select a room at the top floors (10 up) facing the Bay (we had 1304). Staff are very, very polite and kind, and most speak a minimum of English. Rooms are quiet, spacious, equipped with vanities, free wi-fi, minibar, spare slippers, bathrobes etc. You get an international... More 

Helpful?
4 Thank silvia_frisia
San Francisco, California
Level Contributor
107 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
4 of 5 stars Reviewed June 8, 2016 via mobile

Pretty and classy hotel with a lot of history! When we stayed, the first floor where the restaurants and bar are were closed , with only one available on the fifth floor. Not a big deal, but wish we knew when we booked months ago. Good: Nice view if you get the higher floor , Minatomirai side. There is "The... More 

Helpful?
3 Thank 209Elena
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We thank you for taking your time to give us your feedback of your stay. We value your comment and look through all the negative aspects of the hotel in order to assure every guest’s comfort. Unfortunately, since our construction works are for the anti-earthquake measurements, our guestrooms will not be refurbished at this phase of the renovation. However, we... More 

Abu Dhabi, United Arab Emirates
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 23, 2016

Nice view from the room for Yokohama Port and Yokohama city. Only 2 min walk to the nearest metro station. Very close to China Town. Yokohama Port and Yamashita Park is just across the road. Great stay for Yokohama International Triathlon.

Helpful?
1 Thank ar_alhosani
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for writing us such a nice comment. It is indeed our geographic location and access to subway is convenient. There are several events held in Yokohama all the time, such as not only sports related events, but parade, dance performances, jazz concerts, beer festivals, fireworks and so on. We hope to see you again next time... More 

singapore
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed May 15, 2016

If I go back to Yokohama I would stay at this hotel again! It's situated right beside the yamashita park next to the harbour and has breathtaking views of the harbour from the rooms. The rooms are way bigger compared to the usual sizes in other Japanese hotels. The staff are super friendly and go out of their way to... More 

Helpful?
2 Thank Pratima_Nagaraj
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for choosing Hotel New Grand this time. We are so grateful for your kind words and will continue our efforts to improve our English speaking skills and make our customers happier. We look forward to serving you again in the near future. More 

Kent, Washington
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 29, 2016

The hotel was in a very convenient location next to Chinatown, the room was beautiful, the staff were helpful and courteous. I would stay there again. The view of the marine tower out one window and the water with ships out the other window.

Helpful?
1 Thank Jenniferlujeanhill
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for writing us that you enjoyed your stay at our hotel. We are very glad to know that you would stay at our hotel again. We are looking forward to serving you again in the near future. More 

Perth, Australia
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 23, 2016

Check In was quick and easy. We arrived just after 10 am, and check in time was 2.00pm. They advised that our room was just being cleaned and we were able to access it at 12.30pm. From our first contact at reception until our departure we found that everyone we had contact with helped make our stay enjoyable. Room -... More 

Helpful?
3 Thank Andopeter
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We are grateful to you for taking your time to write such kind comments to us. We are more than happy when we know that our guests are satisfied with our service. We do enjoy meeting our guests from foreign countries and it makes our smile so natural. We are looking forward to seeing you again next time you come... More 

Los Angeles
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 17, 2016

We had a corner room that looked out over the bay. A beautiful ship was docked in the port which made for a spectacular view. The service was outstanding, as befits a 4-5 star hotel in Japan. There are two parts to the hotel, the old and new. We stayed in the newer part which is a tower, so the... More 

Helpful?
2 Thank JulieGPalisades
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We appreciate your kind comments and we are especially delighted to hear that you liked our service. We will keep our every effort to maintain and inherit our spirit of hospitality as well as our old building. We are looking forward to serving you on your next visit to Yokohama. For your information, please refer to our official English web-site... More 

Wellington, New Zealand
Level Contributor
312 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed April 15, 2016 via mobile

Great service from the time of the booking in till we left . Nothing was to much trouble and very friendly staff . Rooms were big lots of space. Meals were nice in restaurants and my husband got a little cake for his birthday which was nice and a few biscuits bought up to the room with a note .... More 

Helpful?
1 Thank Sandra D
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We are very glad to know that you enjoyed your stay at our hotel so much. We always try to do our utmost to make our guests stay comfortable and memorable one. Happy birthday to your husband, and we thank you for choosing our hotel for your special occasion. Please do visit us again for other occasions as well. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Hotel New Grand is your classic&comfortable home.Sophisticatedly furnished room produces a noble,dignified ambience,gently wrapping your stay withpure relaxation.Inheriting the tradition and history, the unique Hotel New Grand style has matured with the city ofYokohama ... more   less 

Additional Information about Hotel New Grand

Address: 10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama > Kannai
Price Range: $121 - $736 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel New Grand 4.5*
Number of rooms: 249
Reservation Options:
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Also Known As:
New Grand Yokohama
Hotel Style:
#2 Spa Hotel in Yokohama
#3 Luxury Hotel in Yokohama
#3 Romantic Hotel in Yokohama
#6 Family Hotel in Yokohama
#8 Business Hotel in Yokohama
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