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Hotel New Grand

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721 Reviews from our TripAdvisor Community

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Showing 104: English reviews
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Yokosuka, Japan
Reviewed 5 days ago NEWvia mobile

We were able to book a one night stay at this hotel, Bayview Double room in the tower. The room was very clean and quite large for a Japanese hotel room. The staff were very polite. Highly recommend this upscale hotel!

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Helpful?
Thank flyinsolo72
Nagano, Japan
Reviewed January 2, 2017

For over 50,000 yen a night, for room ONLY, this was very much a big overcharge, way too much !!! Yes, it was new year days, but still I see no justification for such a price. Rooms need urgent renovation. We stayed in the new building, the tower, which is not that new, probably was built around 30-40 years ago....

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Helpful?
2Thank Shlomi T
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We appreciate your candid review about your stay with us and sincerely apologize for any discomfort you experienced during your stay. Clearly, there is some room which needs improvement and we will implement a remedial action without hesitation. We also apologize that your expectations were not met at our restaurant. The lack of our staff’s ability in communicating in English...

Reviewed December 27, 2016 via mobile

One of the oldest hotel in Yokohama but it has a new wing. We stayed in the New Wing and the rooms are quite newly furnished (I'd say probably within 10 years of usage). And our room has two twin beds (sized like Double in the US, so it sleeps comfortably). The room is quite spacious and has all utilities...

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Helpful?
Thank Yen Yu C
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you very much for taking your time to post such kind review about your recent stay at our hotel. Our staff is one of our greatest assets and I’m pleased that you appreciated their efforts. However, we still need much more language education to make our international guests happy. There is no goal for learning foreign language. We hope...

Perth, Australia
Reviewed December 17, 2016 via mobile

I stayed for 2 days on this occasion but have stayed here for up to 3 months at a stretch previously. Rooms are comfortable. Excellent internet connectivity. Staff always trying to please yet not intrusive. The Le Normandie on the 5th floors puts out a good spread for breakfast. Best to include breakfast in your room booking else you get...

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Helpful?
1Thank Sydney_on_the_move
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you very much for your patronage to Hotel New Grand. We are delighted to know that you enjoyed your stay. If you need any other assistance to your plans while you are staying with us, please do not hesitate to let the concierge know.

Hamilton, New Zealand
Reviewed November 14, 2016

We stayed here pre cruise from Yokohama. Our room was on the 10th floor, quite spacious ,comfortable bed, obscured harbour view with bridge views.Everything was presented well.Staff super courteous. 5 star rating but our room I think rated at 4 star. Meals at cafe restaurant were affordable and other restaurants a little expensive.Cheap taxi fare to cruise terminal. Buses taxis...

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Helpful?
1Thank Laurence F
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you so much for your kind review. We are very pleased to know that you would stay at our hotel again. We look forward to your next visit.

Germantown, Tennessee
Reviewed November 10, 2016

Stayed here for 3 nights before a cruise. Perfect location right across from Yamashita park and 700 yen taxi ride to Osanbashi pier. There is a bus called airport limousine that goes from Narita airport to the front door of the hotel for 3600 yen and very easy and convenient if you have luggage and do not want to fight...

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4Thank LeslieG_8
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you very much for taking your time to post your kind feedbacks. It is certainly encouraging as we aim to offer a great service experience. We hope you will continue to stay with us on future trips to Yokohama and look forward to welcoming you back to Hotel New Grand soon.

Pennsylvania
Reviewed November 9, 2016

From the moment we arrived tilled the time we left we were treated extremely well. The New Grand Hotel is across from a park and across from the bay. It is about a block from Chinatown and lots of restaurants. If you are taking a cruise from here, the terminal is only about 15 or 20 minutes away if you...

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2Thank akfishguide
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We really appreciate you taking your time to let us know you enjoyed your stay so much. We try hard to provide the best possible service to our guests and their satisfaction is our reward. We look forward to hosting you again.

Reviewed October 31, 2016

Great Hotel, Great View , Outstanding Staff and Location. Will be my Hotel of choice when in Yokohama. Cafe' could use some help with pricing and selection for Western visitors. Rooms were large and comfortable for Japanese standards.

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Helpful?
1Thank Gerald N
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

We are so glad to read your kind comments about our staff. It is such a rewarding thing for them. We appreciate your valuable opinion about our coffee shop. We conveyed your comment to the restaurant department. We look forward to your next visit to us.

Reviewed October 28, 2016 via mobile

I cannot remember the last time I stayed in a hotel with a room key that really was a key but that tells you a bit about the Hotel New Grand which, although accomodation is in the new tower, harks back to earlier days. Rooms are especially spacious for Japan and the staff are delightful. The location, between Chinatown and...

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Helpful?
Thank AAAMM1
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

We are pleased to know that you enjoyed your stay at Hotel New Grand. We hope you will come and see us again whenever you have time to visit Yokohama.

Seattle, Washington
Reviewed October 28, 2016 via mobile

We LOVED our time in Yokohama. We entered Yokohama on a cruise ship. We walked to the hotel from the Osanbashi Pier, dragging our luggage. It was an easy walk, but in retrospect we should have taken a cab for a few hundred yen. The hotel graciously and securely stored our luggage until check in time. The concierge answered my...

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1Thank erinrose8
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

We are so delighted to receive your kind words about our staff. Our concierge is trying to do their best to respond the e-mail inquiries as soon as possible in order to help our guests have comfortable and memorable stay in Japan. We look forward to welcoming you again in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
Official Description (provided by the hotel)
Hotel New Grand is your classic&comfortable home.Sophisticatedly furnished room produces a noble,dignified ambience,gently wrapping your stay withpure relaxation.Inheriting the tradition and history, the unique Hotel New Grand style has matured with the city ofYokohama ... more   less 

Additional Information about Hotel New Grand

Address: 10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama > Kannai
Price Range: $91 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel New Grand 4.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
New Grand Yokohama
Hotel Style:
#2 Spa Hotel in Yokohama
#3 Romantic Hotel in Yokohama
#3 Luxury Hotel in Yokohama
#6 Family Hotel in Yokohama
#8 Business Hotel in Yokohama
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Questions & Answers

Here's what travelers have asked, with answers from Hotel New Grand staff and other travelers.
9 questions
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Questions? Get answers from Hotel New Grand staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Premium rooms would have premium price tag.Quality still great on partial views but cheaper”
 of 5 bubbles 412laurencef, Nov 14, 2016 | Read review
“Book a corner room on high floor for great harbor ans city views”
 of 5 bubbles LeslieG_8, Nov 10, 2016 | Read review
“Our room was in the tower with a great view of the harbor and the night lights.”
 of 5 bubbles akfishguide, Nov 9, 2016 | Read review
“Bay view twin room is excellent”
 of 5 bubbles abdulr865, Oct 20, 2016 | Read review
“Higher floors with corner views.”
 of 5 bubbles bob001_8, Oct 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question