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Yokohama Bay Sheraton Hotel and Towers

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Yokohama Bay Sheraton Hotel and Towers
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758 Reviews from our TripAdvisor Community

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Showing 236: English reviews
Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The Sheraton is well located near Yokohama station so it is a good central location. The hotel is a bit tired but the rooms are ok and and the bathrooms spacious for Japan. My issue with the hotel is everything is an additional charge. I arrived at the hotel at 12.30pm on a Sunday. Check in time is at 3pm... More 

Helpful?
Thank markaubz
Stuttgart, Germany
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I can recommend this hotel after in total two stays of three week each. It offers the typical internationally known standards, service is perfect in every way. On the weekends it's much more crowded in comparison to the weekdays. The connections from Yokohama Station to Tokyo, Kawasaki, Haneda and of course the Yokohama area are perfect. The Narita-Express to the... More 

Helpful?
1 Thank Giso K
Gatineau, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is the perfect hotel to stay on your day of arrival when you take the shutle form Narita as it is located right across from the bus terminal. Staff were very accommodating and the price is reasonable

Helpful?
1 Thank gelinaslyne
Vero Beach, Florida
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This is the Sheraton that the world forgot. Forgot for about 25 years since the whole look and feel of this hotel is circa 1991. There is absolutely nothing special about this place. And that would be ok, since a big part of the promise of a Sheraton anywhere is predictability. But this hotel combines the boring and the mundane... More 

Helpful?
1 Thank Chris D
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking your time for posting your feedback. Please allow me this opportunity to apologize for the inconveniences and disappointments that you experienced and shared with us. There is certainly no excuse for the lack of service and product provided during your stay. Please know that your feedback has been received by our management teams to ensure that... More 

United States
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I gave in a pair of Aquascutum pants to be dry cleaned. I got them discolored about which I am intensely unhappy. The hotel staff tired to tell me I gave them pants that were already damaged! I'm not in the habit of wearing tie dyed pants, for the record. Aquascutum doesn't make tie dyed stuff, do they? A real... More 

Helpful?
1 Thank oftenthere1
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We greatly appreciated you for taking your valuable time to share your comments with us. We regret our laundry service did not exceed your expectations and we would like to apologize for causing you to have an inconvenient time by trouble of the laundry service this time. We promise that an effort will be made strenuously in order to take... More 

Shanghai
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Have been here a few times when I last visited Yokohama. This is the most convenient hotel in Yokohama as it's located just next to the YCAT (Yokohama city Airport terminal) and the Yokohama Station. There are many shopping places like Takashimaya, Lumine, Soho, Yodobashi, etc. For food, one may find a big variety both in terms of selection as... More 

Helpful?
1 Thank WaiYeong
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your comments regarding to your recent stay with us. We are glad to hear that you enjoyed and took the advantage of hotel‘s convenient location. Thank you again for your feedback! We look forward to welcoming you back again! More 

Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 9, 2016 via mobile

The room is pretty small if i compared to another sheraton hotel i have been to. This is clearly a business hotel and the location is really center of yokohama. I stayed for a night only and it was a good stay. Im not sure why but i dont get any complimentary mineral water in the room and also there... More 

Helpful?
1 Thank nFatrin
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback. We will share your comments with our team so we can improve guest service better. We are happy to hear that you said you wish to be back again. Thank you again for taking your time for feedback. We look forward to welcoming you back in the future. More 

Yulara, Australia
Level Contributor
286 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed August 6, 2016

I stayed at this hotel before a cruise from Yokohama and have stayed at many Sheraton properties around Japan so when I do rate them I keep the quality of others in mind. The benefits of this hotel is that it is located right next to Yokohama Station with undercover walking to the hotel through an underground shopping complex with... More 

Helpful?
1 Thank Brisbane41
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed the soprts club, and the towers lounge while you were in. Also, we are happy to hear that you said "Staff and room service are excellent and the lounge has excellent friendly and welcoming staff"! I will share your positive... More 

Toronto, Canada
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 4, 2016 via mobile

First time staying at this Sheraton in Yokohama bay. The lobby is with traditional Japanese luxury decoration. Staff were very friendly and helpful. The hotel shape is like a big letter C , try to request the high floor rooms that facing outside the C so you can have a great exposure to the bay. There is a lounge for... More 

Helpful?
1 Thank Angus L
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review your experience staying with us. We are happy to hear that you enjoyed every aspect of the hotel. I will share your positive comments with our staff. We apologize that you felt the lounge had very limited food and beverage. I will let the lounge manager know so that we can improve... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 2, 2016 via mobile

The Sheraton is located in central Yokohama, at Yokohama station and at walking distance from the Bay area. Good rooms although a bit dated but beds are good. Also worth mentioning is the lively lounge at the 28th roof floor, with very nice city views at night and live music. We used 2 rooms for 5 people, worked fine with... More 

Helpful?
1 Thank Wim d
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback! We are so delighted you mentioned our sky lounge Bay view on your comment. Thank you again for your comment and we look forward to welcoming you back in the future! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service

Additional Information about Yokohama Bay Sheraton Hotel and Towers

Address: 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama
Price Range: $157 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Yokohama Bay Sheraton Hotel and Towers 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Yokohama Bay Sheraton Hotel
Sheraton Yokohama
Yokohama Sheraton
Hotel Style:
#5 Luxury Hotel in Yokohama
#9 Romantic Hotel in Yokohama
#9 Business Hotel in Yokohama
#12 Family Hotel in Yokohama
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