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Yokohama Bay Sheraton Hotel and Towers

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Yokohama Bay Sheraton Hotel and Towers
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795 Reviews from our TripAdvisor Community

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Showing 254: English reviews
tokyo
Reviewed 1 week ago

My partner and I had a pleasant stay here. There is a historic Chinese restaurant district in Yokohama worth visiting, but you need not go that far in this town, said to be the bedroom of Tokyo, because the Chinese Restaurant Sai-Ryu is in the hotel for you.

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Helpful?
Thank warren D
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review your experience. We are so happy to hear that you enjoyed your stay with us. Our Chinese restaurant "Rai-Ryu" offers contemporary Chinese cuisine. We hope you enjoyed "Rai-Ryu". We look forward to welcoming you back in the future!

Bangkok, Thailand
Reviewed 2 weeks ago via mobile

Last time I stayed at Yokohama Bay Sheraton was back in 2012. After reading recent reviews about this old and tired property, I didn't have high expectation returning to this Sheraton. Our family always choose to stay here because of its amazing location, close to everything you need, shopping, restaurants, train station, etc. Basement floor is linked with the underground...

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Helpful?
Thank Dispong
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for nice comments regarding to your recent stay with us. We are glad to hear that you had an overall great stay! As you wrote, "Sheraton Club" will be scheduled to grand open on April 2017. Thank you again for your feedback! We look forward to welcoming you back in the future!

south shields
Reviewed 2 weeks ago via mobile

Just to have a whiny! In lobby of Sheraton and had been asked to leave the seating area unless I buy a £10 cup of coffee! No alternative seat so I am now sat on the stairs....add this to the earthquake, tsunami & the snow.....you can stick Japan up......

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Helpful?
Thank flipflop421
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Please allow me this opportunity to extend our sincere apologies for the inconveniences and disappointments you experienced while at our property. It is our goal to provide a wonderful experience for all our valued guests, and I am truly sorry to learn that we did not accomplish this with you. We’ll share your concerns with related departments so that we...

Vancouver, Canada
Reviewed 2 weeks ago

We were in Yokohama to visit friends and this hotel was the most convenient after arrival at Narita Airport (Tokyo). The train goes direclty in about 90 minutes and convenient 10 minute walk through Yokohama station and the Connected Joinus Mall. Rooms a little tired but apparently upgrades coming Spring 2017. Well priced when under $175/night. Nice Executive Lounge and...

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Helpful?
Thank LHOVancouver
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your comments regarding to your recent stay with us. We are glad to hear that you enjoyed our convenient location! We’ll share your positive comment with our team so that they will be happy, too. Thank you again for your feedback! We look forward to welcoming you back in the future!

McLean, Virginia
Reviewed 3 weeks ago via mobile

We just checked in few mins ago. We arrived a little bit early before 3pm and the hotel stuff told us that we can only check in after 3 cuz the standard check-in time is 3, which is ok. But! The thing is we saw a bunch of other guests were checking in like no 3pm rule for them! When...

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Helpful?
Thank Keira_guo
YokohamaBaySheraton, フロント オフィス マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We sincerely apologize for our actions and making you feel displeased. We were fully booked before that night, and were trying to check in for the guests who were waiting more than 30 min before our check in time. There is a rule that our check in starts from 3pm though, we always trying to check in little bit earlier...

Dubai, United Arab Emirates
Reviewed November 3, 2016

As titled this Hotel is Good Choice if you have business agenda near Yokohama Station. Direct access to Yokohama Station & surrounding area makes you reach every place by walk. No need to use Taxi. All basics can be ticked OK except for Size of the room which is typical of most Hotels Japanese Cities. Don’t expect regular Sheraton size...

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Helpful?
Thank Amit_on_highways
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review your experience. We are so happy to hear that you enjoyed every aspect of the hotel. We look forward to welcoming you back in the future!

Darmstadt, Hessen, Germany
Reviewed November 1, 2016

Really easy to get there, being connected to Yokohama Station ( no need to wander out in the rain!) Overall the hotel itself feels really old and very tired. Checkin is often slow and crowded. The rooms are very old with somewhat grubby carpets and an 80's vibe. Breakfast is OK but pretty bland, the hotel food and bar is...

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Helpful?
Thank John B
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback and comments regarding to your recent stay with us. We’ll share your comment about front desk services so that we can improve guest services better. Regarding to the guest room, room’s renovation will be started and "Sheraton Club" rooms will be scheduled to grand open on April 2017. We hope that you choose to stay...

Redondo Beach, California
Reviewed October 20, 2016 via mobile

I'm just finishing up a two-night stay at the Yokohama Bay Sheraton Hotel. One of the reasons I chose this particular hotel was because of the price and the ability to earn SPG points with my stay. The hotels in Tokyo that are affiliated with the hotel programs I use were quite expensive. Since I have a JR Rail pass,...

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Helpful?
Thank Mike G
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for staying at Yokohama Bay Sheraton Hotel &Towers. I would like to take this opportunity to thank you for being a loyal SPG Member, and for taking the time to provide us with your feedback. We are glad to hear that you had an overall great stay! It was a pleasure having you with us!  Thank you again...

Ipoh, Malaysia
Reviewed October 19, 2016 via mobile

The location is central esp the underground shopping attached to the yokohama train station. You can go anyway with connecting train. The room is excellent and neat. Staff were sitting friendly and the willingness to help is beyond expectation. There were plenty of food store up to 11pm in the adjacent shopping mall.

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Helpful?
Thank Bernard F
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback! We are delighted to hear you enjoyed your stay with us. We will share your positive comments with our team. We look forward to welcoming you back in the future!

Reviewed October 17, 2016 via mobile

What can I say about Yokohama Bay Sheraton? I always feel a sense of home while staying here. Sure, this is a hotel and the staff is courteous. But I always feel a sense of safety and relaxation here. The entire staff is friendly. Not one little detail goes unnoticed. The hotel is clean, bright, and fresh. The rooms are...

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Helpful?
Thank dkirsh
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your comments regarding to your stay with us. We are happy to hear that you said you always feel a sense of safety and relaxation while you are staying with us! We look forward to hosting you on your next trip to Yokohama.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Yokohama Bay Sheraton Hotel and Towers

Address: 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama
Price Range: $133 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Yokohama Bay Sheraton Hotel and Towers 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Yokohama Bay Sheraton Hotel
Sheraton Yokohama
Yokohama Sheraton
Hotel Style:
#5 Luxury Hotel in Yokohama
#9 Business Hotel in Yokohama
#9 Romantic Hotel in Yokohama
#12 Family Hotel in Yokohama
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Questions & Answers

Here's what travelers have asked, with answers from Yokohama Bay Sheraton Hotel and Towers staff and other travelers.
9 questions
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Questions? Get answers from Yokohama Bay Sheraton Hotel and Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Quieter Floors will be higher (away from Train Noises)”
 of 5 bubbles LHOVancouver, 2 weeks ago | Read review
“Higher the better”
 of 5 bubbles Amit_on_highways, Nov 3, 2016 | Read review
“For me always a high floor (watch out for Godzilla and tsunami's!)”
 of 5 bubbles 693JohnB, Nov 1, 2016 | Read review
“If you have SPG status you can take advantage of the lounge on the 26th floor.”
 of 5 bubbles jons1133, Sep 25, 2016 | Read review
“Rooms facing the city would be more breath-taking than facing the bay/ocean. Bay view rooms will oversee the train station.”
 of 5 bubbles AqilAdamNg, Jul 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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