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Yokohama Bay Sheraton Hotel and Towers

Certificate of Excellence
1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
Name/address in local language
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727 Reviews from our TripAdvisor Community

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Showing 225: English reviews
Klang, Malaysia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Apart from the rate, a good 5-star hotel that is so conveniently located at the Yokohama station (key station that is able to link to other lines). Ambient is nice, room is huge and comfortable. Buffet spread is delicious and excellent with lots of choices. Staffs are well versed in English and will not be a problem for non or... More 

Helpful?
Thank AqilAdamNg
Chicago, Illinois
Level Contributor
129 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

The bathtubs are deep. The beds are comfortable. The AC keeps it cool on a hot day. Nice lobby and great breakfast spread. The lounge is a disappointment. Location close to rail, bus and malls make it very convenient to stay in the Yokohama area.

Helpful?
Thank Freq_Traveler_101
Toronto, Canada
Level Contributor
113 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location is great - a 5-minute walk from Yokohama station. The hotel and rooms are pretty much what you'd expect from a hotel at this price range: clean, well-apportioned, roomy enough, comfortable beds. Only real complaint is that the WiFi seemed slow at times. Nothing made me say "wow," but nothing made me regret my choice either. Would definitely stay... More 

Helpful?
Thank Asterix135
Tokyo
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Yokohama station front (need to walk a bit underground but station front), quick and nice reception staffs, quick access to the room which aren't huge but good enough for a business stay. No much to concern but this is only when we can get cheap price because the regular price are too expensive overall. strongly recommend.

Helpful?
2 Thank AnSuTokyo
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback! We will share your positive comments with our reception team. Also, we are happy to hear that you said "strongly recommend" to others. Thank you again for your feedback! We look forward to welcoming you back in the future! More 

Lausanne, Switzerland
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 21, 2016 via mobile

No surprise here. You get everything you expect from a 4-star business hotel: spacy rooms, acceptable breakfast (could be better), extremely nice people, a fitness center and a swimming-pool... There is an excellent teppanyaki restaurant on the top floor - super expensive though. Last, this is at walking distance of the Yokohama station (you can even get there through the... More 

Helpful?
1 Thank GuifromLausanne
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your candid comments regarding your stay with us. We are glad to hear that you said people were extremely nice! Your feedback is very important to us, we’ll share your concerns with related departments so that we can improve guest services. Thank you again for your feedback. We look forward to welcoming you back again! More 

Ettlingen, Germany
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 21, 2016 via mobile

The rooms are dated, but clean. The reason for me to pick the hotel is the location. It's a 5 minutes walk to Yokohama train station and 10 minutes to the YCAT terminal with the busses to both international airports. Additionally the Sheraton sits on top an underground mall with a more than decent food court. In close proximity you... More 

Helpful?
Thank abails
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback and comments regarding your recent stay with us. We are glad to hear that you enjoyed our convenient location! We’ll share your comment about breakfast with F&B departments, so that we can improve restaurants services better. Thank you again for your feedback! We look forward to welcoming you back in the future! More 

Houghton-le-Spring, United Kingdom
Level Contributor
164 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 14, 2016

The hotel is one of the biggest in the area, the bedroom are massively variable in size but every one I have had has been spotlessly clean. Breakfast buffet is fantastic, omelets and eggs cooked to order I am very partial to the poached eggs. The location and proximity to Yokohama main train station west exit make it ideal ,... More 

Helpful?
Thank Mrgreeny67
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed guest room and breakfast buffet! Also, you liked our location which is convenient for business and pleasure. Thank you again for your comment and we look forward to welcoming you back again. More 

Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 13, 2016 via mobile

I have stayed at the Yokohama Bay Sheraton maybe 5 times. This time was a good stay accommodations were great and amenities were good. The fitness center opens at 5:00 am weekdays and 9:00 am weekends.

Helpful?
Thank Chris H
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your great review. We are delighted to hear that you have stayed 5 times and you had a good stay with us. We look forward to welcoming you soon again! More 

Hong Kong
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 5, 2016

The hotel is conveniently located right next to Yokohama station. The room is spacious, clean and tidy. Newspaper was offered every day. However, information related to the hotel’s restaurants is limited and we were not able to find the cost for breakfast, lunch or dinner in any of the publications inside the room. The front desk could offered more help... More 

Helpful?
1 Thank HK_Jim
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed the room, but we'll share your concerns with Front Office so that we can improve guest services moving forward. We hope that you choose to stay with us on your next trip. More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 2, 2016 via mobile

We carefully selected this hotel based on reviews and we absolutely love it!!! We love the location, 20minutes from Tokyo by train,restaurants, shopping and transportation all accessible under the hotel basement. The service is outstanding!!! Thank you Yokohoma Sheraton for making our first to Japan memorable!!!

Helpful?
1 Thank Luv2GoOnVacation
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to share your experience. We are happy to hear that you enjoyed everything the hotel offered. I will make sure to celebrate your comments with the entire team. We look forward to welcoming you on your next trip to Yokohama, Japan. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service

Additional Information about Yokohama Bay Sheraton Hotel and Towers

Address: 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama
Price Range: $147 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Yokohama Bay Sheraton Hotel and Towers 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Yokohama Bay Sheraton Hotel
Sheraton Yokohama
Yokohama Sheraton
Hotel Style:
#5 Luxury Hotel in Yokohama
#9 Business Hotel in Yokohama
#9 Romantic Hotel in Yokohama
#12 Family Hotel in Yokohama
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