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Yokohama Bay Sheraton Hotel and Towers

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Yokohama Bay Sheraton Hotel and Towers
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745 Reviews from our TripAdvisor Community

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Showing 232: English reviews
United States
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I gave in a pair of Aquascutum pants to be dry cleaned. I got them discolored about which I am intensely unhappy. The hotel staff tired to tell me I gave them pants that were already damaged! I'm not in the habit of wearing tie dyed pants, for the record. Aquascutum doesn't make tie dyed stuff, do they? A real... More 

Helpful?
Thank oftenthere1
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We greatly appreciated you for taking your valuable time to share your comments with us. We regret our laundry service did not exceed your expectations and we would like to apologize for causing you to have an inconvenient time by trouble of the laundry service this time. We promise that an effort will be made strenuously in order to take... More 

Shanghai
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Have been here a few times when I last visited Yokohama. This is the most convenient hotel in Yokohama as it's located just next to the YCAT (Yokohama city Airport terminal) and the Yokohama Station. There are many shopping places like Takashimaya, Lumine, Soho, Yodobashi, etc. For food, one may find a big variety both in terms of selection as... More 

Helpful?
Thank WaiYeong
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your comments regarding to your recent stay with us. We are glad to hear that you enjoyed and took the advantage of hotel‘s convenient location. Thank you again for your feedback! We look forward to welcoming you back again! More 

Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The room is pretty small if i compared to another sheraton hotel i have been to. This is clearly a business hotel and the location is really center of yokohama. I stayed for a night only and it was a good stay. Im not sure why but i dont get any complimentary mineral water in the room and also there... More 

Helpful?
Thank nFatrin
Yulara, Australia
Level Contributor
286 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel before a cruise from Yokohama and have stayed at many Sheraton properties around Japan so when I do rate them I keep the quality of others in mind. The benefits of this hotel is that it is located right next to Yokohama Station with undercover walking to the hotel through an underground shopping complex with... More 

Helpful?
Thank Brisbane41
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed the soprts club, and the towers lounge while you were in. Also, we are happy to hear that you said "Staff and room service are excellent and the lounge has excellent friendly and welcoming staff"! I will share your positive... More 

Toronto, Canada
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

First time staying at this Sheraton in Yokohama bay. The lobby is with traditional Japanese luxury decoration. Staff were very friendly and helpful. The hotel shape is like a big letter C , try to request the high floor rooms that facing outside the C so you can have a great exposure to the bay. There is a lounge for... More 

Helpful?
Thank Angus L
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review your experience staying with us. We are happy to hear that you enjoyed every aspect of the hotel. I will share your positive comments with our staff. We apologize that you felt the lounge had very limited food and beverage. I will let the lounge manager know so that we can improve... More 

Level Contributor
15 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

The Sheraton is located in central Yokohama, at Yokohama station and at walking distance from the Bay area. Good rooms although a bit dated but beds are good. Also worth mentioning is the lively lounge at the 28th roof floor, with very nice city views at night and live music. We used 2 rooms for 5 people, worked fine with... More 

Helpful?
Thank Wim d
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback! We are so delighted you mentioned our sky lounge Bay view on your comment. Thank you again for your comment and we look forward to welcoming you back in the future! More 

Paris, France
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

What is to say? It's a Sheraton in Japan : service is perfect, the room I had was a little bit small but more than OK. The gym is not too big but well equiped, the pool is very nice, large. But why do they have to close ir on sundays? I had to stay for business reasons and Yokohama... More 

Helpful?
Thank SLLD25
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your comments regarding to your stay with us. We are delighted to hear that you were happy with our services! We are sorry to hear that you were not able to use the gym and pool while you were staying. Usually, the gym and pool are closed on the last day of every month for the maintenance.... More 

Kahului, Hawaii
1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

Nice aging hotel conveniently located across from the Yokohama station. After traveling all day and night by train, the Sheraton was a welcomed sight as we emerged from the Yokohama rail station. Enter the extensive underground shopping mall downstairs of the Sheraton. The selection of prepared food, groceries and sundries was more than I expected in this mall under the... More 

Helpful?
Thank lbdap
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to share your experience. We are happy to hear that you took the advantage of our convenient location in the heart of Yokohama. Also, we are happy to hear that you enjoyed for walking around shopping mall near by the hotel. We look forward to welcoming you on your next trip to Yokohama, Japan. More 

Klang, Malaysia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 25, 2016

Apart from the rate, a good 5-star hotel that is so conveniently located at the Yokohama station (key station that is able to link to other lines). Ambient is nice, room is huge and comfortable. Buffet spread is delicious and excellent with lots of choices. Staffs are well versed in English and will not be a problem for non or... More 

Helpful?
Thank AqilAdamNg
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed the guest room and breakfast during your recent stay. Also, thank you for your nice comment to our staff. We look forward to welcoming you back again. More 

Chicago, Illinois
Level Contributor
139 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 19, 2016

The bathtubs are deep. The beds are comfortable. The AC keeps it cool on a hot day. Nice lobby and great breakfast spread. The lounge is a disappointment. Location close to rail, bus and malls make it very convenient to stay in the Yokohama area.

Helpful?
Thank Freq_Traveler_101
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback. We are pleased to hear that you enjoyed your stay with the beds, the bathtubs, and breakfast, but we'll share your concerns about the lounge with related department so that we can improve guest services moving forward. We hope you choose to stay with us on your next trip. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service

Additional Information about Yokohama Bay Sheraton Hotel and Towers

Address: 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama
Price Range: $157 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Yokohama Bay Sheraton Hotel and Towers 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Yokohama Bay Sheraton Hotel
Sheraton Yokohama
Yokohama Sheraton
Hotel Style:
#5 Luxury Hotel in Yokohama
#9 Business Hotel in Yokohama
#9 Romantic Hotel in Yokohama
#12 Family Hotel in Yokohama
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