Due to a series of misadventures we were late arriving to the ryokan but the staff were wonderful in organising a pick up for us and took great care to ensure that we made dinner on time. Dinner was served with explanations of each dish, everything looked beautiful and tasted even better! The onsen in our room was delightful and we were shown how to adjust the temperature it was an incredible experience waking up in the morning to the view of Mt Fuji and being able to soak in the warm onsen, gazing at the view was magical. Breakfast was also a good experience there was one fish dish which had an overpowering taste but everything else was great and you definitely do not leave hungry! Highly recommended and would not hesitate to book again.
Staff were extremely polite and hospitable, right from the onset. Do not be deterred by the distance to get here, we thought it was a perfect opportunity to do the sightseeing as well. Take the bus from Hakone Yumoto, ship for the sightseeing cruise, and Ubako is just one stop from the ropeway and the staff will pick you up from Ubako station. Dinner was delectable - plum wine, baked apple with scallops, a5 wagyu beef that melts in your mouth. They take great pride in their food.
I did a lot of research and finally went with this one. Although it was a bit more pricy, it was totally worth it. The transportation: I was worried that it will be hard to get to as I read from other reviews. It turned out to be not bad at all. If you are traveling to Hakone, you probably have bought the Hakone free pass. And you just follow the lines to go to the places that you want to go, and then get to either the Palace Hotel bus station or the Obako ropeway station. Give them a call and they will come pick you up. No reservation needed, and they will come within 5 mins so you can just take your time to do your stuff. The room: We got the Shiro (Japanese+American with Mt. Fuji view) room and it was breathtaking. We were lucky enough to have Mt. Fuji visible during our stay. The onsen tub was big enough to fit both of us. The onsen water was very hot, you will likely need to open the cold water valve to mix it a bit. Having Mt. Fuji in the view for an onsen bath is just out of this world. The main room has big windows with the same Mt. Fuji views, you can sit on the tatami with free beer and ice cream from the fridge with the amazing view. The meals: Their kaiseki dinner was ok. The food presentation was more appealing than the taste, but still pretty good overall. You can get drinks for additional money and it wasn't that expensive anyways. There's more than enough food to get you full. The breakfast tho, was the best breakfast we had in Japan. It was the New Year's day so it was probably a little bit special. They prepared so many things with great quality. Everything was super tasty. The service: They are super accommodating. Special shout out to Taku who was our main guy. He picked us up from Obako station and sent us over to the bus station the next day. We had an early flight to catch in Narita and he helped us to figure out the best routes to get there and the time schedule of the transportation. As we needed to leave at 8:20 in the morning, they made a special accommodation to serve breakfast at 7:50 for us, to allow us finish the meal and catch the bus. They had to get up at 5:30 to prepare food for us. We really appreciate the effort! Some tips: We made some mistakes and would give people some tips if you are going to this hotel or Hakone in general. 1. Get the free pass, it's totally worth it. Not only it allows you to ride pretty much everything, it has discount on a lot of shops and services, like the luggage delivery service and the souvenir shops. 2. If you are going from Shinjuku, you can choose to use to romance car or not, it doesn't make a huge difference. 3. Try to arrange an additional day after the stay in Hakone. Going directly from Hakone to Airport is not as great, as you will sacrifice a lot of time in Hakone and the onsen hotel. It will take 3-4 hours at least to get to the airport from Hakone. 4. Try to pack light, store your stuff at Tokyo/Shinjuku if possible. If you did have big luggage, the luggage delivery service at Hakone-Yumoto station is really great. 5. Do not pre-purchase fixed time tickets from/to Tokyo. You can always purchase as you go, so that you don't need to always be on a clock. There's always enough seats and they run pretty frequently. Hope this helps!…
What a beautiful place. It's in a quieter part of the whole Hakone area, maybe a bit more difficult to get to. But the surrounding and the tranquility is worth it. Every room has a private outdoor onsen, which is great for Westerner husbands who are adamantly against being nude in front of other people. When we were there at night it was fierce wind and raining, which makes soaking in the onsen all that much more atmospheric. The kaiseiki dinner is the highlight of our entire trip. The weather cleared up the next morning and we were able to see Mt Fuji from the dining room while eating breakfast.
My wife originally found the Yuyado Zen in a few blogs and it did not disappoint. Part of the road to the Palace Hotel bus stop was washed out so needed to be picked up further from the hotel than expected, but the staff was extremely helpful in coordinating. The personalized dinner and breakfast were amazing. The traditional Japanese food for dinner and breakfast was one of the highlights of our trip. The personal onsen was a great experience as well. Every detail seemed to be thought through. It’s worth the price.