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682 Yumoto, Hakone-machi, Ashigarashimo-gun 250-0311 Kanagawa Prefecture
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Room & Suite (214)
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About

#28 of 253 hotels in Hakone-machi
Location
Cleanliness
Service
Value

Looking for a place to stay in Hakone-machi? Then look no further than Tenseien, a family-friendly hotel that brings the best of Hakone-machi to your doorstep.

Tenseien offers guests an array of room amenities including a refrigerator and air conditioning, and getting online is possible, as free wifi is available.

The hotel offers a 24 hour front desk, a concierge, and shops, to make your visit even more pleasant. The property also features a hot tub and a lounge. Guests arriving by vehicle have access to parking.

While staying at Tenseien Hotel, visitors can check out Tamasudare Shrine (0.0 mi) and Shogenji Temple (0.3 mi), some of Hakone-machi's top attractions.

When you’re feeling hungry, be sure to check out coco Hakone, Lounge Wisteria, and Isshintoiro, which are some pubs that are popular with locals and out-of-towners alike.

During your visit, be sure to check out popular attractions like Tamadare Falls / Hien Falls (0.0 mi) and Kei Hiraga Museum (0.3 mi), which are all within walking distance of the hotel.

We’re sure you’ll enjoy your stay at Tenseien as you experience everything Hakone-machi has to offer.

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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Hot tub
Sauna
Bar / lounge
Game room
Children Activities (Kid / Family Friendly)
Shuttle bus service
Parking
Wifi
Coffee shop
Restaurant
Breakfast buffet
Complimentary tea
Vending machine
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Hot spring bath
Massage
Baggage storage
Chapel / shrine
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
24-hour front desk
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Room features
Air conditioning
Safe
Coffee / tea maker
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Chinese, Japanese
630Reviews22Q+A21Room tips
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Popular mentions
UserN0323 wrote a review Jan 2020
Yokohama, Japan63 contributions19 helpful votes
連休の中日のせいか割引券が使えませんでした。 お風呂からの景色は特別に良くもなく種類も少なく普通でした。 駐車場は5時間無料で無難ですかね。レストランは高くて味は普通。フットマッサージは廊下のところにあり落ち着けません。リラクゼーションルームは場所取りでいっぱいでした。臨時の部屋はただ広くクッションも毛布もありませんでした。そしてタバコ臭い!!ろくに休憩ができませんでした。 一番いただけなかったのは館内がタバコ臭かった事です。 割引券で行くならともかく、全額払ってまで来る価値はありません。 I went on a day trip and stopped by. I had a discount ticket but couldn't use it on the day I went. This establishment is not worth the full price. The view from the outside bath isn't all that great, there weren't that much of varieties of baths, the relaxation room was full with people saving seats with towels, the temporary relaxation room they offered was just one big room with no cushions or blankets and it reeked of cigarettes, the restaurant is expensive and taste is pretty average. Parking is free for 5 hours and 200yen per hour after that. That's not bad, but not great service. If the parking is full, the attendant will tell you to just find somewhere else and walk back. The location itself isn't bad. You can leave the car at the parking, walk down to the station and do some exploring. There's a fall behind the establishment with ducks and koi fish. All in all, it wasn't an enjoyable trip. If paying full price, it's better to go elsewhere.
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Date of stay: January 2020Trip type: Traveled with friends
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princee wrote a review Dec 2019
2 contributions
We didn't stay here overnight, just came for dinner as they were nearby, had many options, and were open to the public. Food and service were okay, not bad but nothing to rave about. The ryokan itself looks amazing though. It was hard to see from the windows at night but it looks like there's a pretty neat garden outside. The place is also huge. I might consider staying here next time. My issue is the waitress who was sick and did not wear a face mask. I don't know whether this is company policy but she was very clearly sick (lost voice, struggled to talk) and she got up real close in my face to talk to me. And then it happened to me: fever, sore throat, lost voice, intense coughing, freaking pink eye, a double ear infection. I can finally talk again after 2 weeks but I'm still recovering. It's not fun being sick on vacation and I really wish they gave her a day off or at least had her wear a mask. If you're working at a vacation spot it's important that you don't get your customers sick.
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Date of stay: December 2019Trip type: Traveled with friends
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Guest722 wrote a review Nov 2019
4 contributions
Hotel setup is nice with a small pond in it. Service is bad though that doesn't worth this price. We're not allowed to use the hot spring because we have tattoos, but we're forced to pay hot spring tax!! Staff at counter also speaks poor english & cannot explain all these happenings. Anyhow, this is the first hot spring hotel I have been to in Japan in the past 10 years that still hold this outdated rule, plus implementing it in such a bad way for their guests.
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Date of stay: November 2019Trip type: Traveled with family
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Luv2travel3153 wrote a review Nov 2019
Los Angeles, California52 contributions38 helpful votes
Excellent tranquil hotel . Walking distance to town. Great dinner options nothing western and Japanese . Once private or group available. Very clean staff wonderful. Spa had foot and head massage Great👍
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Date of stay: November 2019
1 Helpful vote
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Naatsu wrote a review Oct 2019
1 contribution
Tenseien is a good relaxing hotel in Hakone. Although it is a pure Japanese style ryokan, it looks so clean and warm. This hotel is a bit too far from Hakone Yumoto station but you can come there by walk or use shuttle bus from station to hotel. If you use the shuttle bus it takes about 5 minutes but it cost 100 yen per person. In case you walk to hotel, it takes about 15 minutes. Though it is not short distance, you can feel the wonderful air of nature. Whether you use the shuttle bus or walk to the hotel is up to you. Then maybe you have a lot of luggage when you travel, you can leave your some pieces of baggage in hotel until you check in. So you can go sightseeing with few bags until the check-in time. There are two beautiful waterfalls in the garden and there are some cute ducks. These waterfalls are big. When you get close to them, you feel water spray. You can feed them for about 100 yen. If you have some foods, many ducks may get close to you. If you love animals, it is good for you! If you hate animals, please just see them from some distance. It is a better choice to spend some time there until dinner. In this hotel, you can enjoy a buffet style dinner and breakfast. The evening meal and breakfast are included in the accommodation fee. There are many choices so you can’t decide which to eat. Sushi, Tempura, Shabu-Shabu, any other side dishes and desserts are all-you-can -eat. Moreover, a chef offered special juicy steaks and you can have one plate of each at once. Trying to choose what to eat is one of the pleasures of travel. If you stayed in this hotel more than two nights, you could get upgraded super . For example, you can use a private room so you are able to feel relaxed when you have a meal with your partners. The dinner room “Tsukimitei” is available from 17:30 to 20:00. Although buffet dinner and breakfast is so good, this room is busy after 18:00. If you want to avoid eating dishes in a crowded room you should come there before peak time. After dinner, I recommend you take a hot spring bath. Some room don’t have shower room, so you can go to large common bath in the hotel. s included in the room charge, so you don’t need to pay extra fee.There are some big and clean outdoor baths. You can enjoy many kinds of onsen. You also can enjoy taking a bath while viewing natural scenery in open-air baths. Especially, night view was so good. If you were lucky, you could see a lot of beautiful stars in the sky. Overall, Tenseien is a wonderful Japanese ryokan. You have to stay here when you come to Hakone.
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Date of stay: September 2019
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PRICE RANGE
$163 - $636 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tenseien hotel hakone-machi
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiHakoneyumoto Onsen
NUMBER OF ROOMS
198
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Frequently Asked Questions about Tenseien
Which popular attractions are close to Tenseien?
Nearby attractions include Tamadare Falls / Hien Falls (0.02 miles), Kei Hiraga Museum (0.3 miles), and Kanrei Tunnel (0.3 miles).
What are some of the property amenities at Tenseien?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Tenseien?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Tenseien?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Tenseien?
Yes, parking is available to guests.
What are some restaurants close to Tenseien?
Conveniently located restaurants include Hakone Bakery Hakone Yumoto Honten, Tenseien Restaurant, and Hakone Akatsukian Honten.
Are there opportunities to exercise at Tenseien?
Yes, guests have access to a sauna during their stay.
Does Tenseien offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Tenseien?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Tenseien?
Many travelers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (4.3 miles), Odawara Castle (3.7 miles), and Hotokuninomiya Shrine (3.6 miles).
Is Tenseien accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.