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Hyatt Regency Hakone Resort and Spa

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1320 Gora, Hakone-machi, Ashigarashimo-gun 250-0408 Kanagawa Prefecture
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (1035)
Room & Suite (256)
Dining (136)
Travel safe during COVID-19
A note from Hyatt Regency Hakone Resort and Spa
Updated 06/11/20

About

#5 of 253 hotels in Hakone-machi
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best

Hyatt Regency Hakone Resort and Spa is an excellent choice for travelers visiting Hakone-machi, offering a luxury environment alongside many helpful amenities designed to enhance your stay.

Rooms at Hakone-machi Hyatt provide a flat screen TV, air conditioning, and a minibar, and guests can stay connected with free wifi.

In addition, while staying at Hyatt Regency Hakone Resort and Spa guests have access to a 24 hour front desk, room service, and a concierge. You can also enjoy a hot tub and breakfast. Need a place to park? Free parking is available at Hakone-machi Hyatt.

Given the close proximity of popular landmarks, such as Hakuundo Chaen (0.5 mi) and Miyaginohayakawa River Bank (0.7 mi), guests of Hakone-machi Hyatt can easily experience some of Hakone-machi's most well known attractions.

When you’re feeling hungry, be sure to check out Itoh Dining by NOBU, Gyoza Center, and Tamura Ginkatsutei, which are some Asian restaurants that are popular with locals and out-of-towners alike.

Plus, during your trip, don’t forget to check out some of the popular history museums, such as Hakone Sekisho and Hakone Sekisho Museum, Hakone Shrine Homotsuden, and Hakone History Museum.

Enjoy your stay in Hakone-machi!

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness / spa locker rooms
Bar / lounge
Game room
Patio
Books, DVDs, music for children
Highchairs available
Electric vehicle charging station
Parking garage
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Massage
Neck massage
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun terrace
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Minibar
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Quiet
Languages Spoken
English, Japanese

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
62Restaurantswithin 0.75 miles
13Attractionswithin 0.75 miles
1,440Reviews22Q+A100Room tips
Traveler rating
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Popular mentions
756yasuhiro wrote a review Aug 2020
1 contribution
The service of the staff was perfect. We chose Japanese food for dinner and enjoyed a fulfilling meal because there were few users. Next time, I want to try French cuisine. We want to stay again in this September, where we can enjoy the autumn colors.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2020
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John O wrote a review Jul 2020
Los Angeles, California1,385 contributions719 helpful votes
+1
I had booked the hotel for four nights getaway, but ended up leaving after one because of: 1. You really need a car to get around 2. Couldn't eat at a hotel restaurant because full 3. Wanted to exercise but hotel doesn't have a fitness center - how is this possible? 4. Hotel pumps sulfide smell around the rooms and public areas. Don't want my clothes to smell. 5. Housekeeping substandard. I had eaten on the bed and linens/pillows not changed. 6. Globalist amenity was four mandarins Won't return.
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Date of stay: July 2020Trip type: Traveled on business
2 Helpful votes
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reits0414 wrote a review Mar 2020
Scranton, Pennsylvania1 contribution
We loved everything about this hotel, including the free shuttle service, beautiful location, wonderful staff, and free cocktail hour. The food was delicious (and expensive), but we have no complaints!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2020
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Mattsumoto wrote a review Feb 2020
10 contributions1 helpful vote
Friendly staff. Very comfortable beds. Happy hour with free drinks (4 - 7). Very modern, updated rooms. Great view. Food quality is very good but pricey. Would definitely stay there again. The only downside was a lack of supervision at the public bath as there was a small baby (not potty-trained) in the bath, which is obviously a huge turnoff.
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Date of stay: February 2020
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Xiang Q wrote a review Feb 2020
New York City, New York25 contributions9 helpful votes
It was a quite stay at Hyatt Regency Hakone. The hotel is located in the midrange of the Hakone hills and you can take the shuttle from Odawara station. The hotel itself is well maintained and has east and west wings connected by the living room on floor down from the reception level. There are 4 floors of guestrooms and the room is quite spacious with a balcony where you can enjoy some tea or sake there. And of course, you are here for the onsen experience and Hyatt Regency Hakone does a wonderful job providing you just that experience. I loved the onsen experience. It would be better if there is open-air onsen but you really could not ask for more. At the end of the day, I thoroughly enjoyed my stay at Hyatt Regency Hakone but it really takes some efforts to walk from Gora station back to the hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
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PRICE RANGE
$364 - $762 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency hakone hotel hakone-machi, hyatt regency hakone machi
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiGora Onsen
NUMBER OF ROOMS
80
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Frequently Asked Questions about Hyatt Regency Hakone Resort and Spa
Which popular attractions are close to Hyatt Regency Hakone Resort and Spa?
Nearby attractions include Hakone Museum of Art (0.3 miles), Gora Park (0.5 miles), and Hakone Craft House (0.5 miles).
What are some of the property amenities at Hyatt Regency Hakone Resort and Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Hakone Resort and Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Hakone Resort and Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Hakone Resort and Spa?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Hyatt Regency Hakone Resort and Spa?
Conveniently located restaurants include Itoh Dining by NOBU, GORA BREWERY & GRILL, and Tamura Ginkatsutei Honten.
Are there opportunities to exercise at Hyatt Regency Hakone Resort and Spa?
Yes, guests have access to locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Hyatt Regency Hakone Resort and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Hakone Resort and Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency Hakone Resort and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Hakone Resort and Spa?
The staff speaks multiple languages, including English and Japanese.