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Tonosawa Ichinoyu Honkan

Traveler (585)
360
Panoramas (6)
Room & Suite (246)

About

#20 of 255 hotels in Hakone-machi
Location
Cleanliness
Service
Value
'ICHINOYU' was founded in 1630 as a pioneer of the hot spring hotel industry in Hakone area and even painted by the famous UKIYOE painter - Ando Hiroshige. Here in the traditional environment,You'll surely be satisfied with Japanese culture.
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Property amenities
Free High Speed Internet (WiFi)
Free parking
Restaurant
Breakfast included
Banquet Room
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
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Room features
Air conditioning
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Quaint
379Reviews
20Q+A
74Room tips
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We came here on our honeymoon and so glad we did. We really got to experience a bit of traditional Japanese culture. All the staff were friendly, food was nice, and everything was clean. I definitely recommend paying the extra for a room with a private onsen, that was the best part. 2 nights here was perfect.
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We really enjoyed our stay here! Our room included a private onsen overlooking the river and the room was fairly spacious. Although it's definitely an older ryokan, the history there is beautiful and the area is something special. The bath/shower was interesting and the staff recommended running the water a little while to make sure it was heated up before jumping in. The toilet was in a separate area of the room, but certainly not a big deal. We had a lovely sitting area as well, but since we visited in January, it was pretty chilly and we ended up keeping the doors closed unless we were accessing the onsen outside. It would be lovely to have the doors and windows open though in warmer weather!! If you're not comfortable with having to make your own bed each day, I wouldn't recommend this place. You sleep on futons and your "sitting area" is the same as your sleeping area. However, if you're more adventurous and don't mind sleeping on the floor, I would HIGHLY recommend. We had the traditional Japanese "Hot Pot" for dinner and it did not disappoint! We were a little confused at first about how to go about cooking and eating it, but the staff was friendly and helped to guide us about how to eat appropriately. The ryokan is clean and orderly and a great place to stay if you're looking to go the more traditional route. The area of Hakone is beautiful and my husband and I will surely be back! We loved our time here and wish we would have had a couple more days to explore the area around our ryokan. There's many hikes and activities to do, including taking a pirate ship across Lake Ashi! If you are a nature person, this a place you should certainly visit!
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We really enjoyed our stay in Ichinoyu. I had stayed there in my childhood but it's for my first time after I became an adult. For locals, Ichinoyu is known as a "budget ryokan" and I didn't have so much expectation either. We just wanted to have a short getaway to relax for affordable price on our normal weekend. But the service quality was so much above our expectation. * Food: It was nothing luxurious but the quantity was more than enough and every dish tasted good. I especially liked locally grown pork shabu-shabu and steamed eel fish. Breakfast was really nice too. I loved their tofu. For families with toddlers: You don't have to order dinner for kids upon reservation. You could request to add more shabushabu meat/veggies for hotpot to share with your kid with small fee and they also had some dishes like kara-age (Japanese fried chicken) which your child may like. You can order breakfast for kids at the dinner table as well. Pre-ordered kids meal was hamburg steak, salad and deep fried battered shrimp (ebi-fry) and french fries. * Room Nothing special and room was old, though it was clean and no problems. We stayed in December but room was warm enough. In order to save the human resource, hotel staff won't come to make your beds so you will have to do it on your own. (We fully understood about that and have no complaints.) * Onsen It was our total highlight of the stay. We really loved both communal onsen and hourly rented onsen, and we took bathes 5 times within a day! (haha). For communal bath, we were surprised that there were no shower but hotspring water was flowing at the araiba (area to wash your body) and I felt it very unique. The sign called it "traditional inconvenience" but I personally didn't feel inconvenient. The hourly rented onsen had a very unique architecture and I recommend anyone to try once during your stay. This entity doesn't have an outdoor onsen unless you're staying at a room with in-room onsen but I personally loved indoor onsen compared to the onsen in our room. * Hospitality Despite the fact that they cut-off unnecessary service to cut the cost, we felt they were helpful and nice. My little son was very happy that he could wear his yellow little yukata (rented from the hotel) like his dad and mom, and everyone was very friendly to him as well. And this may not be a service for anyone, but I actually had a plan to stay there for a night in spring last year but had to cancel on the very day we had a reservation with them due to my sudden stomach flu. We were ready to be charged 100% for the cancellation but they didn't charge anything but the food we pre-ordered (it was just a few thousand yen) because the reason for the cancellation was my sickness. I was surprised and really thankful with their treatment of our cancellation and decided to arrange a visit again and we were so happy that we could come finally. Finally, this ryokan is not great for those who want luxurious stay or wants to stay at 5 star hotels but I highly recommend to anyone who wants to stay in an old, traditional architecture and doesn't care about small inconvenience, but wants to enjoy nice onsen for reasonable price. I am sure I will come back again sometime.
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Stayed two nights at this place. Easily accessible by train or bus. If you have a lot of luggage the bus is better. Get off at Kami tonosawa For the train get off at Tonosawa and it takes about 7 minutes up and down some steps. The ryokan is some distance form the main town, Hakone Yumoto but the location enables you to easily visit all the tourist spots by bus or train It is a big ryokan, though with a homely atmosphere. You take off your shoes and store them in the lockers by the reception and each visitor is provided with slippers and Japanese clothes which you can wear around the ryokan and to dinner or breakfast We had a lovely room with an outside hot spring bath. The room is well heated though some areas were a bit cold and there was no hot water There are also two public baths, the instructions on how to use them are clearly stated. I tried both and it’s a lovely experience. There are also foot and back massage chairs in the room next to the baths Meals are good. They serve shabu shabu and good Japanese breakfasts. We thoroughly enjoyed all the food. Very good service. Highly recommended
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+1
Pros: Beautiful location, room overlooking a river which was fantastic. The food is plentiful. The pork shabu-shabu wasn't very flavorful, but the pork sukiyaki was delicious. Breakfast is great and the dining room on the top floor is very beautiful! The room with the private bath is wonderful but in desperate need of top-to-bottom cleaning. The bedding was thankfully fresh smelling and comfortable. Cons: STRONG mildew smell permeates the rooms on the first floor, mold and water damage in the rooms and tatami mats. One morning, there was a smell of sewage in the first floor that I noticed after breakfast. Today, the hot water isn't working and we had to wash up with cold water to soak in the bath. They also did not swap the bath male/female signs as advertised so we didn't get to try both baths during our stay. This is really unusual. Also be warned if booking a second day for the special dinner promotion: Despite confirming the special a few times, they did not serve it to us. When asked, we were told that the kitchen wasn't notified. Nothing was done to correct the mistake which is a shocking departure from the exceptional service Japan is known for. I had been looking forward to this and it was the reason why we went to Ichinoyu instead of other resorts, so I was very disappointed. :( I wanted to like Ichinoyu with it's old charm and beautiful view of the river, but there's a distinct difference between 'old charm' and 'disrepair'. I recommend staying somewhere else for the same price. While the location is charming and the food was delicious, the bad smells, poor hygiene, non-functioning water and wifi, and the poor service experiences left me dissatisfied and disappointed. I won't be staying here again.
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PRICE RANGE
$161 - $369 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tonosawa ichinoyu honkan hotel hakone-machi
LOCATION
JapanKantoKanagawa PrefectureHakone-machiTounosawa Onsen
NUMBER OF ROOMS
21
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