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1300-34 Gora, Hakone-machi, Ashigarashimo-gun 250-0408 Kanagawa Prefecture
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Traveler (680)
Room & Suite (267)
Dining (128)

About

#46 of 253 hotels in Hakone-machi
Location
4.4
Cleanliness
4.1
Service
3.8
Value
3.4

Looking for a place to stay in Hakone-machi? Then look no further than Setsugetsuka, a luxury onsen ryokan that brings the best of Hakone-machi to your doorstep.

Guest rooms offer amenities such as a flat screen TV, a refrigerator, and air conditioning, and guests can go online with free internet access offered by the onsen ryokan.

The property also features a hot tub and an on-site restaurant to make your visit even more pleasant. Guests arriving by vehicle have access to free parking.

For those interested in checking out popular landmarks while visiting Hakone-machi, Setsugetsuka is located a short distance from Hakuundo Chaen (0.3 mi) and Miyaginohayakawa River Bank (0.3 mi).

While visiting Hakone-machi, you may want to try some crab at one of the nearby restaurants, such as Gyoza Center.

Plus, during your trip, don’t forget to check out some of the popular gardens, such as Little Prince Museum and Hakone Gora Park.

We’re sure you’ll enjoy your stay at Setsugetsuka as you experience everything Hakone-machi has to offer.

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Property amenities
Free parking
Free internet
Hot tub
Bar / lounge
Children Activities (Kid / Family Friendly)
Spa
Baggage storage
Gift shop
Parking
Internet
Restaurant
Complimentary tea
Hot spring bath
Massage
Non-smoking hotel
Shops
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Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Romantic
Languages Spoken
Japanese
712Reviews11Q+A25Room tips
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Most Recent
Tour759193 wrote a review Jan 2020
88 contributions40 helpful votes
+1
Excellent location 3 min walk from the Hakone Rail Station. Plenty of parking spaces if you drive. Stayed in a spacious semi-Japanese room with a lovely cypress bath running natural hot-spring water on the balcony. Comfy bed, clean room with good facilities. Both public and private onsens available in a bush natural environment. Yummy traditional Japanese breakfast and full course dinner plus free drinks or beer. Nice view in the breakfast room with a water wheel in misty landscape (from the hot spring water underground). Friendly attentive service, children friendly. V good value for the price.
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Date of stay: October 2019
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Room Tip: Book the private onsen as soon as checked-in to avoid disappointment.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Chloe F wrote a review Jan 2020
90 contributions43 helpful votes
+1
It is my second time to visit this onsen hotel and it was as good as three years ago. Room is spacious and clean, food is superb. They provide free ramen and beer for a snack which is perfect after onsen. Traveled with my 2 years old toddler and it’s family friendly. Although mean was a bit expensive for kids. ¥3800 for dinner. No railway to the hotel now but bus from JR station was easy. Will stay again.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Allen P wrote a review Dec 2019
30 contributions26 helpful votes
What an experience we were able to share at Setsugetsuka. It starts when you arrive and are given a complimentary kimono to wear to dinner before being guided to your room. In the room there's a stunning stone bath on the balcony where we bathed and enjoyed a bottle of sake (byo) before going to a traditional Japanese dinner. Though not to everyone's liking, there was ample food and it was a genuine Japanese experience. The bed was very comfortable and in the morning we had breakfast. Once again, a traditional Japanese meal. My brother-in-law commented he did not like traditional Japanese food but loved "Australian" Japanese food. It takes a little getting used to, but I ate all mine and was mightily impressed. If you want a true Japanese experience while visiting Japan and plan to go to Hakone, I'd certainly recommend this hotel.
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Date of stay: November 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Orry L wrote a review Sep 2019
Glasgow, Scotland, United Kingdom368 contributions170 helpful votes
We were booked in not knowing what to expect. This is pretty different from anything we had been to and you have adopt the Japanese way of behavior including walking around hotel in Pyjamas or a Kimono. The staff and everything are as is typical for Japan, top class. Great polite service and efficient and very clean. I tried the hot baths which were fantastic. We had a typical Japanese dinner and breakfast. The food is out of this world even if at times I was unsure of what I was eating and the service and staff are incredible. The food service with incredible ambience and dignity The whole stay was marvelous and difficult to equate in western standards. If you are in the area try staying here but try one night first.
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Date of stay: September 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Justin M wrote a review Jul 2019
Dublin, Ireland52 contributions51 helpful votes
+1
The positives first - the room was quite nice after the Japanese style. One or two of the staff did speak some rudimentary English and tried to help. They were also aware of our son’s nut allergy and were at pains to ensure his food was nut free. That’s a serious and essential positive in fairness. That’s it, however, No more positives. The hotel itself is a bit scruffy (although in fairness the rooms are clean). If you look you can see that the walls and skirting are all scraped and scuffed among other minor blemishes - it needs a makeover. That’s a small thing. The major problem is that almost no-one explains anything or makes the slightest effort to explain anything. So at dinner you get a tray of stuff put in front of you, some of which looks edible, and a burner is lit and you are on your own. We ended up not knowing what we were eating and trying bits and leaving most. I know it’s a Japanese experience but is it beyond believing that some paying guests might actually need a bit of help? Not to leave aside a possibility of a positive comment, however, the sushi was very nice and plentiful at the evening meal. Breakfast was much worse. We were a party of 5 and we were put at a table for 4 where a more European breakfast was being served. We tried to explain we needed seats for 5 even by bringing another chair over but we were moved to another section of the restaurant where yes you guessed it a box and a burner were placed in front of us by a harried and non English speaking member of staff. The hotel noticeboard is incredibly informative too. See photo. It may be that all of this is as expected and the food is at a suitable standard for a hotel like this but we didn’t know what it was or what and we felt we were an inconvenience, not being Japanese speaking. We gave up and went to the Ninja cafe up the road, but not before I was charged I think €5 for a lukewarm half cup of coffee with breakfast which they happily microwaved for me when I pointed out with some difficulty that it was cold. Then I lost their €2 wooden room key when checking out and they had the cheek, the absolute cheek to try and charge me 10,000 yen (€86) for it. They discovered enough English for this funny enough. I refused. I found it in my bag and will post it to them when I get home at a multiple of the value of the key in postage costs. This is my first negative review on TripAdvisor. I normally just say nothing if things are not up to scratch to give the benefit of the doubt but this was laughable and derisory. The response from the admirably named “Unique Japan Tours” travel agent when I pointed out issues was”, “They should have told us before if they thinks (sic) this is not for them..” How would we have known this? We are extremely well traveled group and are willing to have a go and travel anywhere. We have eaten campfire food in the Amazon prepared by Indians and like (they were able to explain what we were eating!) and have never had any real issues. This might even have been for us if we knew what on Earth we were eating and had even a half interested level of explanation. Uniquely for travel agents, Unique Japan Tours basically had a bit of a laugh at other complaints we had for them - if you compare them to the incredible experience of Metropolitan tours in Peru/Ecuador last year and the excellent current experience we are currently having with Insight Vacations in Jordan, it is clear that Unique Japan Tours should maybe consider trying to benchmark themselves against others before just pouring cold water over customer complaints - I don’t ordinarily do customer complaints because life is too short but some things apart from excellence deserve recognition.
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Date of stay: July 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Scott T wrote a review Jul 2019
1 contribution3 helpful votes
Can't remember when was the last time I have to carry my own luggage to the room with all these stairs involved. With over 1000 AUD per night, there's a lot of "you're on your own"… for example, dry your own towel ( because each person is limited to one onsen towel, unlike many other onsen places I have been to ), make your own futon bed ( you have to ring the front desk to get a set of bed sheets) or clean your own room to a certain extend (because if you don't housekeeping may not make up your room if too messy). To be fair, the location of the hotel is second to none (right next to the train station) and there are free snacks offered in the lobby which worth a star (hence my two star rating). I've been to hakone many times and this is the first time I can't feel the usual Japanese hospitality and quality of service you would normally expect.
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Date of stay: July 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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manoatruck wrote a review Jun 2019
Wahiawa, Hawaii66 contributions45 helpful votes
Takes quite awhile to get to but worth the trip . Purchase a Odakyu package and take the romance train to Hakone . Make separate hotel reservations . Hotel grounds are great with a old feel to it , in room onsen is convenient outside public and private baths are nice meals are outstanding .
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Date of stay: September 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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WM T wrote a review Jun 2019
68 contributions30 helpful votes
This hotel is setup for the Onsen as the primary draw. Each room has its own hot-tub but it's just regular hot water. You'll need to use the hotel's public Onsen for the real thing. Nevertheless, the hot-tub on the balcony is semi-open air. You can have a soak and listen to the birds (the rain my my case). Do it at night and you might attract a few mosquitoes. The lighting and the setting makes for quite a good location for a romantic weekend. The hotel provided slippers and you're asked to remove your shoes when in your room. It's set in the hills. Not many places close by to visit. But you're there for the hot-tub. Onsen = lots of water. Hence it is inevitable that it is not possible to keep all the mould off the surfaces. Lots of guest walking on the straw mats after a soak results in some wet straw smells. I was lucky my room was fine. The breakfast room was lovely with views to lush greenery. The breakfast was served in typical Japanese style. Enjoyed the experience.
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Date of stay: May 2019
Location
Cleanliness
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Leighton J wrote a review May 2019
Kent, United Kingdom140 contributions89 helpful votes
After a few days in Tokyo we headed up to Hakone to experience an Onsen. We were able to arrive, book in, and drop off our luggage before going out for the day in Hakone (doing the loop that most people do). We then returned at check in time and our luggae had already been taken to our room which was a nice touch. Although public baths are available we didn't need to use them as we were able to use one of the three private Onsens before and after dinner. There was also a wooden bath on the balcony of our room which was an interesting experience! Guests are provided with outfits to wear and the choice of two fancy dinners. The choice of dishes may not be to everyone tastes but I really enjoyed trying the various courses of traditional food. This also applied to breakfast the next day. However, I would have liked a bit more explanation as to what we were having, and also how to use the cooking pot that we used for some of the courses. This was one of the most expensive places we stayed in Japan - but it was also a one off experience and it was good to stay in an Onsen in an area actually heated by geothermal activity. We spent the after noon exploring the volcano a bit further up the hill and then the afternoon in the heated waters.
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Date of stay: April 2019
Cleanliness
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Luv2Travel wrote a review May 2019
Melbourne, Australia311 contributions108 helpful votes
+1
Spent just the one night at the hotel with my partner, as at almost $500Aud it is not a cheap stay.We chose a Western style Japanese room, which was clean and spacious. Did not like the fact there were 2seperate beds and unable to have 1 queen. We had a small hot tub on our balcony which was lovely and private. Did not use the communal hot springs but tried the private ones,they were full most of the time, even at 10pm. Felt a little dirty using them and only stayed for 15mins as too hot to handle for us. The location is fantastic, 2mins walk to the train station and funicular. Loved the inclusion of the traditional clothing as really made the experience. The only major letdown was the included dinner and breakfast. They did their best to accommodate me as a Vegetarian but the food was extremely bland and almost inedible, the tofu hot pot was disgusting!For an experience at this price would expect much more. Apart from that a lovely stay.
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Date of stay: April 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$179 - $356 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
setsugetsuka hotel hakone-machi
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiGora Onsen
NUMBER OF ROOMS
158
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Frequently Asked Questions about Setsugetsuka
Which popular attractions are close to Setsugetsuka?
Nearby attractions include Hakone Museum of Art (0.3 miles), Gora Park (0.2 miles), and Hakone Craft House (0.2 miles).
What are some of the property amenities at Setsugetsuka?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a spa.
Which room amenities are available at Setsugetsuka?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Setsugetsuka?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Setsugetsuka?
Yes, free parking is available to guests.
What are some restaurants close to Setsugetsuka?
Conveniently located restaurants include Itoh Dining by NOBU, GORA BREWERY & GRILL, and Gyoza Center.
Are there any historical sites close to Setsugetsuka?
Many travelers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (3.4 miles), Daiyuzan Saijoji Temple (Doryoson) (3.9 miles), and Hakone Sekisho and Hakone Sekisho Museum (4.1 miles).
Does Setsugetsuka have any great views?
Yes, guests often enjoy the mountain view available here.