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1300-34 Gora, Hakone-machi, Ashigarashimo-gun 250-0408 Kanagawa Prefecture
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About

#46 of 253 hotels in Hakone-machi
Location
Cleanliness
Service
Value

Looking for a place to stay in Hakone-machi? Then look no further than Setsugetsuka, a luxury onsen ryokan that brings the best of Hakone-machi to your doorstep.

Guest rooms offer amenities such as a flat screen TV, a refrigerator, and air conditioning, and guests can go online with free internet access offered by the onsen ryokan.

The property also features a hot tub and an on-site restaurant to make your visit even more pleasant. Guests arriving by vehicle have access to free parking.

For those interested in checking out popular landmarks while visiting Hakone-machi, Setsugetsuka is located a short distance from Hakuundo Chaen (0.3 mi) and Miyaginohayakawa River Bank (0.3 mi).

While visiting Hakone-machi, you may want to try some crab at one of the nearby restaurants, such as Gyoza Center.

Plus, during your trip, don’t forget to check out some of the popular gardens, such as Little Prince Museum and Hakone Gora Park.

We’re sure you’ll enjoy your stay at Setsugetsuka as you experience everything Hakone-machi has to offer.

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Full view
Property amenities
Free parking
Free internet
Hot tub
Bar / lounge
Children Activities (Kid / Family Friendly)
Spa
Baggage storage
Gift shop
Parking
Internet
Restaurant
Complimentary tea
Non-smoking hotel
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Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Romantic
700Reviews11Q+A25Room tips
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Tour759193 wrote a review Jan 2020
88 contributions20 helpful votes
+1
Excellent location 3 min walk from the Hakone Rail Station. Plenty of parking spaces if you drive. Stayed in a spacious semi-Japanese room with a lovely cypress bath running natural hot-spring water on the balcony. Comfy bed, clean room with good facilities. Both public and private onsens available in a bush natural environment. Yummy traditional Japanese breakfast and full course dinner plus free drinks or beer. Nice view in the breakfast room with a water wheel in misty landscape (from the hot spring water underground). Friendly attentive service, children friendly. V good value for the price.
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Date of stay: October 2019
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Room Tip: Book the private onsen as soon as checked-in to avoid disappointment.
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Chloe F wrote a review Jan 2020
85 contributions21 helpful votes
+1
It is my second time to visit this onsen hotel and it was as good as three years ago. Room is spacious and clean, food is superb. They provide free ramen and beer for a snack which is perfect after onsen. Traveled with my 2 years old toddler and it’s family friendly. Although mean was a bit expensive for kids. ¥3800 for dinner. No railway to the hotel now but bus from JR station was easy. Will stay again.
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Date of stay: January 2020Trip type: Traveled with family
1 Helpful vote
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Allen P wrote a review Dec 2019
30 contributions7 helpful votes
What an experience we were able to share at Setsugetsuka. It starts when you arrive and are given a complimentary kimono to wear to dinner before being guided to your room. In the room there's a stunning stone bath on the balcony where we bathed and enjoyed a bottle of sake (byo) before going to a traditional Japanese dinner. Though not to everyone's liking, there was ample food and it was a genuine Japanese experience. The bed was very comfortable and in the morning we had breakfast. Once again, a traditional Japanese meal. My brother-in-law commented he did not like traditional Japanese food but loved "Australian" Japanese food. It takes a little getting used to, but I ate all mine and was mightily impressed. If you want a true Japanese experience while visiting Japan and plan to go to Hakone, I'd certainly recommend this hotel.
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Date of stay: November 2019
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Orry L wrote a review Sep 2019
Glasgow, Scotland, United Kingdom330 contributions96 helpful votes
We were booked in not knowing what to expect. This is pretty different from anything we had been to and you have adopt the Japanese way of behavior including walking around hotel in Pyjamas or a Kimono. The staff and everything are as is typical for Japan, top class. Great polite service and efficient and very clean. I tried the hot baths which were fantastic. We had a typical Japanese dinner and breakfast. The food is out of this world even if at times I was unsure of what I was eating and the service and staff are incredible. The food service with incredible ambience and dignity The whole stay was marvelous and difficult to equate in western standards. If you are in the area try staying here but try one night first.
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Date of stay: September 2019Trip type: Traveled as a couple
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Justin M wrote a review Jul 2019
Dublin, Ireland51 contributions10 helpful votes
+1
The positives first - the room was quite nice after the Japanese style. One or two of the staff did speak some rudimentary English and tried to help. They were also aware of our son’s nut allergy and were at pains to ensure his food was nut free. That’s a serious and essential positive in fairness. That’s it, however, No more positives. The hotel itself is a bit scruffy (although in fairness the rooms are clean). If you look you can see that the walls and skirting are all scraped and scuffed among other minor blemishes - it needs a makeover. That’s a small thing. The major problem is that almost no-one explains anything or makes the slightest effort to explain anything. So at dinner you get a tray of stuff put in front of you, some of which looks edible, and a burner is lit and you are on your own. We ended up not knowing what we were eating and trying bits and leaving most. I know it’s a Japanese experience but is it beyond believing that some paying guests might actually need a bit of help? Not to leave aside a possibility of a positive comment, however, the sushi was very nice and plentiful at the evening meal. Breakfast was much worse. We were a party of 5 and we were put at a table for 4 where a more European breakfast was being served. We tried to explain we needed seats for 5 even by bringing another chair over but we were moved to another section of the restaurant where yes you guessed it a box and a burner were placed in front of us by a harried and non English speaking member of staff. The hotel noticeboard is incredibly informative too. See photo. It may be that all of this is as expected and the food is at a suitable standard for a hotel like this but we didn’t know what it was or what and we felt we were an inconvenience, not being Japanese speaking. We gave up and went to the Ninja cafe up the road, but not before I was charged I think €5 for a lukewarm half cup of coffee with breakfast which they happily microwaved for me when I pointed out with some difficulty that it was cold. Then I lost their €2 wooden room key when checking out and they had the cheek, the absolute cheek to try and charge me 10,000 yen (€86) for it. They discovered enough English for this funny enough. I refused. I found it in my bag and will post it to them when I get home at a multiple of the value of the key in postage costs. This is my first negative review on TripAdvisor. I normally just say nothing if things are not up to scratch to give the benefit of the doubt but this was laughable and derisory. The response from the admirably named “Unique Japan Tours” travel agent when I pointed out issues was”, “They should have told us before if they thinks (sic) this is not for them..” How would we have known this? We are extremely well traveled group and are willing to have a go and travel anywhere. We have eaten campfire food in the Amazon prepared by Indians and like (they were able to explain what we were eating!) and have never had any real issues. This might even have been for us if we knew what on Earth we were eating and had even a half interested level of explanation. Uniquely for travel agents, Unique Japan Tours basically had a bit of a laugh at other complaints we had for them - if you compare them to the incredible experience of Metropolitan tours in Peru/Ecuador last year and the excellent current experience we are currently having with Insight Vacations in Jordan, it is clear that Unique Japan Tours should maybe consider trying to benchmark themselves against others before just pouring cold water over customer complaints - I don’t ordinarily do customer complaints because life is too short but some things apart from excellence deserve recognition.
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Date of stay: July 2019Trip type: Traveled with family
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PRICE RANGE
$278 - $582 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
setsugetsuka hotel hakone-machi
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiGora Onsen
NUMBER OF ROOMS
158
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Frequently Asked Questions about Setsugetsuka
Which popular attractions are close to Setsugetsuka?
Nearby attractions include Hakone Museum of Art (0.3 miles), Gora Park (0.2 miles), and Hakone Craft House (0.2 miles).
What are some of the property amenities at Setsugetsuka?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a spa.
Which room amenities are available at Setsugetsuka?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Setsugetsuka?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Setsugetsuka?
Yes, free parking is available to guests.
What are some restaurants close to Setsugetsuka?
Conveniently located restaurants include Itoh Dining by NOBU, GORA BREWERY & GRILL, and Tamura Ginkatsutei Honten.
Are there any historical sites close to Setsugetsuka?
Many travelers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (3.4 miles), Daiyuzan Saijoji Temple (Doryoson) (3.9 miles), and Hakone Sekisho and Hakone Sekisho Museum (4.1 miles).
Does Setsugetsuka have any great views?
Yes, guests often enjoy the mountain view available here.