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Guests1 room, 2 adults, 0 children
Traveler (253)
Room & Suite (266)
Dining (68)

About

#67 of 255 hotels in Hakone-machi
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Everyone needs a place to lay their weary head. For travelers visiting Hakone-machi, Gora Tensui is an excellent choice for rest and rejuvenation. Well-known for its boutique environment and proximity to great restaurants and attractions, Gora Tensui makes it easy to enjoy the best of Hakone-machi. Rooms at Gora Tensui offer a flat screen TV, air conditioning, and a refrigerator providing exceptional comfort and convenience, and guests can go online with free wifi. A 24 hour front desk, newspaper, and baggage storage are some of the conveniences offered at this hotel. A hot tub and an on-site restaurant will also help to make your stay even more special. If you are driving to Gora Tensui, free parking is available. For those interested in checking out popular landmarks while visiting Hakone-machi, Gora Tensui is located a short distance from Miyaginohayakawa River Bank (0.1 mi) and Hakuundo Chaen (0.4 mi). When you’re feeling hungry, be sure to check out Teppanyaki Geihinkan, which is a steakhouse that is popular with locals and out-of-towners alike. Looking to explore? Then look no further than The Hakone Open-Air Museum (0.6 mi), Hakone Museum of Art (0.3 mi), and Okada Museum of Art (0.9 mi), which are some popular Hakone-machi attractions – all conveniently located within walking distance of the hotel. Whether you’re traveling for business, pleasure or both, Gora Tensui is sure to make your visit to Hakone-machi one worth remembering.
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Property amenities
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Free parking
Breakfast Available
Hot Tub
Multilingual Staff
Non-smoking hotel
Public Wifi
Sauna
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Smoking rooms available
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HOTEL CLASS
HOTEL STYLE
Boutique
Mountain View
193Reviews
9Q+A
17Room tips
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First the positives. This was my first stay at a Japanese traditional hotel. As you entered the hotel you get to pick your traditional clothes. There is a nice reception area and a bar where you can soak your feet in hot water as you have a drink. Our room was excellent. There was outdoor hot water bath. Room was large and bathroom was also nice. There was a device that looked like a hybrid baby bottle warmer/ rice Cooker. We have no idea why it was there. There was a Tv but all channels were Japanese. Internet was so so but not bad. There were four sets of shoes, one for the private hot bath area, one for toilet, one to walk around outside the room and one to walk inside the room! There was a strange looking coffee maker with coffee beans. There was beer, water and soft drinks in the room that was free. I would say the arrangement was nice indeed. Now the negative. You judge a hotel by the quality of staff and their willingness to work with the guest. We had our evening Japanese meal which was underwhelming primarily because of our taste buds. Unfortunately they failed in that department. We did not want to waste food so we opted not to eat at the restaurant. Staff member on evening shift (short haired overweight gentleman) evasive when asked if they could accommodate some of our guests who could not stand the smell of Japanese food to no avail. He simply did not care and seemed to be miffed. He could have told us that they ddI have Darjeeling tea and milk. He lied and said there was no milk! Next day when I complained to the young lady the following morning milk and cereals appeared for breakfast for two of our guests. Japanese breakfast was excellent. The young lady got us one, just one non Japanese tea bag. I have to admit that we were all at fault for not anticipating the Japanese dinner but so it goes.
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We spent one night in a third-floor tatami room which had its own onsen (hot tub) on the balcony. The view across the valley to a tree-covered hillside was great, and even better while soaking in the tub. The room was large (11 or 12 mats), and the en suite bathroom was also large and clean. The ryokan provided two beers and two ciders for free in the little refrigerator. Our kaiseki breakfast featured many little dishes, almost all of which we enjoyed; the grilled fish was particularly good. The staff was friendly and helpful, though there was one small misunderstanding that took 3 or 4 minutes to clear up. We've stayed at four or five ryokan in different locations over the past few years, and enjoyed this one the most. Out of the way, high on a mountain in Hakone; but if you are making the loop, it's a great place to rest.
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Let me first caveat, finding a highly reviewed, onsen-focused Ryokan that offers the authentic Japanese experience is very difficult. Online descriptions, photos don’t do your search any justice nor provide the confidence to book— let me tell Tensui is the quintessential experience. From the moment you arrive, selecting a traditional Yakuto to wear during your stay, to a traditional Japanese style guestroom (always opt for the Japenese vs Western), great design and beautiful views of Sakura’s outside your window and a very cool foot onsen bar— we absolutely loved the seclusion, privacy and general stillness of Gora and Tensui! The hotel is modern, clean and everything you need - not rustic or dirty by any means! If you don’t want to splurge on an onsen in your guest room room balcony, you can reserve a private onsen upon arrival which can be enjoyed solo or for couples on the 4th floor. This was just as good. The public onsen was a nice touch, we happened to go when no one was there (sexes are separated) so it felt like your own experience, which we enjoyed thoroughly. Typically dinner and breakfast are included in the rate, make sure you get the dinner — it’s a wonderful 8-course experience and we had an outstanding vegetarian meal prepared which consisted of vegetarian / tofu hotpot, pickled vegetables, tempura, two different types of soup (one miso) and rice (by request). It was satisfying and put us right to bed. Kaoru was a great host during our stay, she made us feel warm and welcomed even though there was a language barrier we were able to communicate well. Note they are very strict on their check-in and check out times, there is no vegetarian breakfast available and service lacks 5-star luxury training but you are paying for a Ryokan experience not the Four Seasons :) We would definitely be back for longer, if you get a chance definitely take the Gondola to the lake for beautiful views of Mount Fuji
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We were booked into this hotel through Inside Japan as they planned our trip. I had mentioned to the representative that we would try a ryokan as long as it had a proper bed. This should have tipped her off that we were not looking to have a complete Japanese experience. All the other hotels we were booked into were Hyatt’s and Conrad Tokyo, definitely a different cup of tea. When we arrived we were given traditional Japanese robes and slippers and were asked to dress in them while in the hotel. Once escorted to our room we were told to remove our shoes before stepping into the room. The facility was very clean but has no Western feel. I think there was only 1 other non-Asian couple in the hotel while we were there. Our first night was an adventure at dinner and while there was a lot of food, it was served very differently than we would have liked. For instance, the rice, the only starch of the meal, was plain white rice served with pickled vegetables at the end of the meal, whereas we are used to it being an accompaniment. Our first morning we went downstairs and when they served us a true Japanese breakfast without any western food or coffee I was shocked. Not at the ryokan but at the tour operator for sending us here. The hotel was quite gracious the second night at dinner and brought me my rice with my meal. They also brought us other food to insure we had enough to eat. One note, I have a food intolerance which they were made aware of but messed up by serving me incorrectly. When I questioned them they apologized and took it away. The staff did what they could but the choice of accommodation was not right for us. Moral of the story, if you want to truly experience a ryokan that the Japanese stay at then this is a lovely place. If you need to have some Western comforts then keep looking. There is a Hyatt nearby that would have been better suited for me.
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Location near train station is very handy. Many others in Gora are up a VERY steep hill from the eki, and there are not many services, so included meals are a big plus. The property itself is excellent. The staff are all very friendly and helpful. Our room with the open air onsen and mountain view was wonderful. We soaked twice a day in a very private deck bath. Very spacious by any standard with bedroom that had mountain views and separate living area with same views. The lobby bar with foot soaking well is insane. Just about everyone put on the yukattas for evening. The included meals were amazing multi-course for dinner and ridiculous breakfast array. No buffet here! Definitely recommend Tensui Saryo.
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PRICE RANGE
$184 - $986 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gora tensui hakone machi
FORMERLY KNOWN AS
Gora Tensui
LOCATION
JapanKantoKanagawa PrefectureHakone-machiGora Onsen
NUMBER OF ROOMS
20
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