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Hakone Kowakien Ten-Yu

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1297 Ninotaira, Hakone-machi, Ashigarashimo-gun 250-0407 Kanagawa Prefecture
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Traveler (473)
Dining (154)
Room & Suite (143)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#31 of 253 hotels in Hakone-machi
Location
Cleanliness
Service
Value
Travelers' Choice
Welcome to Hakone Kowakien Ten-yu, a true sanctuary facing magnificent mountain in Hakone, away from your bustling city life. The concept of our ryokan is the harmony of authentic Japanese hospitality and the nature. You can watch the sunrising sky while bathing in our enormous open-air onsen with infinite horizon view. In addition, all rooms come with its own private open-air bath. In the evening,get excited for the beautifully presented delicious Japanese cuisine at your table. Enjoy the heavenly experience of the true Japanese service throughout your stay. Hakone Open-Air Museum and Hakone Gora Park is only 6-minute bus ride from Hakone Kowakien Ten-yu. Chisuji Falls is 13-minute walk away, and Owakudani Valley is 2.3 km away.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Sauna
Bar / lounge
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Spa
Parking
Wifi
Restaurant
Breakfast buffet
Complimentary tea
Shuttle bus service
Hot spring bath
Baggage storage
Concierge
Gift shop
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Room features
Air conditioning
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Luxury
Languages Spoken
Japanese

Location

Full view
75Somewhat walkable
Grade: 75 out of 100
45Restaurantswithin 0.75 miles
13Attractionswithin 0.75 miles
259Reviews7Q+A21Room tips
Traveler rating
  • 132
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  • 27
  • 16
Time of year
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Popular mentions
Peter G wrote a review Jul 2020
Tokyo, Japan11 contributions4 helpful votes
We stayed for one night for my wife's birthday, and would highly recommend. The dinner is amazing, and one of the best meals we have had in a long time. The breakfast is also superb if you like Japanese breakfasts! The service from the staff was exceptional. We had a bit of a mishap with the birthday cake I had ordered for my wife - and the issue was resolved very quickly and professionally. The level of service really was excellent. The room itself was beautiful and clean. We will definitely be staying here again for our next visit to Hakone - because of the food and the high level of service.
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Date of stay: July 2020
Rooms
Sleep Quality
Room Tip: The rooms with a private bath look out onto the forest - definitely worth the extra money.
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Response from Nakamura Yuki, お客様サービス / フロント オフィス at Hakone Kowakien Ten-Yu
Responded Dec 13, 2020
It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear you that you enjoyed the breakfast and the dinner. And our staff would like to thank you for the wonderful comment. We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future. Hakone Kowakien TEN-YU
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Lovetotravel wrote a review Apr 2020
London, United Kingdom17 contributions5 helpful votes
We stayed at this lovely hotel for only one night, but how we wished we could have stayed longer! From the moment we arrived to the moment we left we felt completely looked after. The reception staff and concierge were very helpful, and spoke sufficient English so that everything was clear to us. The hotel is beautifully located amongst the hills, and is a very short journey to Sounzan where you can take the ropeway to Togendai Port (where you can take the pirate ship across the lake). The bathtub on the balcony is a great touch, but it is still worth visiting the Onsen, which includes a sauna and a hot outdoor infinity pool. I also loved wearing my Yukata all day (including to dinner). The staff clearly take hygiene seriously and the facilities were very clean. We opted to eat the Kaiseki multi-course dinner in the restaurant. It was a fun experience; we definitely recommend it if you haven't tried Kaiseki elsewhere. The breakfast was also (by far) the best we had in Japan.
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from Nakamura Yuki, お客様サービス / フロント オフィス at Hakone Kowakien Ten-Yu
Responded Sep 23, 2020
Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your wonderful review on your stay and your kind comment encourages our staff members. And we are pleased to find out that you have been satisfied with our breakfast and Kaiseki dinner. The scenery always changes and you can see the different beautiful nature in every season. We hope to have the pleasure of welcoming you back again soon. Hakone Kowakien TEN-YU
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Wayne M wrote a review Mar 2020
San Diego, California66 contributions55 helpful votes
Unfortunately it was snowing when we arrived in Hakone which destroyed our touring plans. The resort is very big and was bustling like a train station at check in. Check in experience was ok and our escort to the room was very sweet and pleasant. All the staff was very friendly and efficient. Our room overlooked the parking lot and was categorized as a Mountain View room. Perhaps if the weather was better it may have been. We moved to a garden/forest view room which was much prettier view. All the trees were covered in snow and you can hear the hot springs and waterfalls when you open the balcony door. Way better than the other room. When we went for dinner we were shown to a dark back room, rather than a table that was in the main restaurant overlooking very pretty gardens. We objected and were seated at a window table. Insist on a window or main restaurant table for your meals. Dinner was a 7 course (small servings) Japanese meal, which is not for all western tourists. Other than the Sashimi and beef dishes, the rest were tasteless! Breakfast was a western style buffet served on a tray. It was pretty good! Room is functional and comfortable with lovely Tatami mats and futon beds. Very clean and great traditional clothing to wear around the resort. Shower is like a closet and similar in size to a cruise ship shower. Hot spring bath on balcony was great and very enjoyable. Did not use the public Onsen. The hotel is VERY expensive for what you get.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Yuki N, Customer Service at Hakone Kowakien Ten-Yu
Responded Mar 15, 2020
Thank you very much for having stayed at Hakone Kowakien Ten-Yu and taking the time to share your valuable feedback. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also pleased to read your comment that you liked our open-air bath on the balcony and enjoyed the breakfast buffet. And we are very pleased to read your warm words on our staff. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU
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shadowblai wrote a review Mar 2020
Hong Kong, China29 contributions2 helpful votes
+1
- The best buffet breakfast I’ve seen in Japan. -Classic half board dinner, up to standard. - Nice Room: Clean, Nice, New, Size good, Quiet even we were toward car park. - Nice staff. - Easy parking Improvement: - The only thing I feel disappointed is the mattress. Its drop down to the middle while you try to sleep a side near the edge. You could not sleep with other, or you two would drop into the middle.
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from Yuki N, Customer Service at Hakone Kowakien Ten-Yu
Responded Mar 5, 2020
Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your review and your kind comment encourages our staff members. We are also glad to hear that you liked the room and you enjoyed the breakfast and the dinner. Your feedback about the mattress is very much appreciated and surely helps us to improve our service. We hope we will have another opportunity of welcoming you back in the future. Hakone Kowakien TEN-YU
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Whimz5 wrote a review Jan 2020
Petaling Jaya, Malaysia24 contributions
Mom and I really enjoyed the stay at Tenyu and everything was per the pictures on their website and the overall experience was just top notch. Starting from them showing you to your room and introducing their facilities and the food was great too. Dinner was an elaborate kaiseki course and the buffet breakfast offered both international and japanese food. We're talking about grilled snow crab (half peeled!) for breakfast. Of course, the onsen was amazing and having to experience both the infinity pool and outdoor onsen facing a waterfall, no words could do it justice. Of course, you could also enjoy the hot spring right in the comfort of your own room. This stay was worth every dollar spent! Location wise, it's a little bit secluded if you're not driving but the hotel offers free shuttle service from the Gora train station and we also took a bus directly to the Gotemba Premium Outlets right outside the hotel.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip: You could request for rooms with the view of the mountains but they could be slightly more...
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Response from Yuki N, Customer Service at Hakone Kowakien Ten-Yu
Responded Feb 1, 2020
Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your great review on your stay. It gives us a great pleasure to hear that you had such a wonderful experience during your stay with us. We are also glad to hear you that you liked the two public baths and you enjoyed the dinner and the breakfast buffet. The scenery always changes and you can see the different beautiful nature in every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU
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PRICE RANGE
$368 - $826 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machi
NUMBER OF ROOMS
150
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Frequently Asked Questions about Hakone Kowakien Ten-Yu
Which popular attractions are close to Hakone Kowakien Ten-Yu?
Nearby attractions include The Hakone Open-Air Museum (0.6 miles), Okada Museum of Art (0.10 miles), and Hakone Museum of Art (0.7 miles).
What are some of the property amenities at Hakone Kowakien Ten-Yu?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hakone Kowakien Ten-Yu?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hakone Kowakien Ten-Yu?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Hakone Kowakien Ten-Yu?
Yes, free parking is available to guests.
What are some restaurants close to Hakone Kowakien Ten-Yu?
Conveniently located restaurants include GORA BREWERY & GRILL, Gyoza Center, and Woody.
Are there opportunities to exercise at Hakone Kowakien Ten-Yu?
Yes, guests have access to a sauna during their stay.
Are there any historical sites close to Hakone Kowakien Ten-Yu?
Many travelers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (2.6 miles), Daiyuzan Saijoji Temple (Doryoson) (4.7 miles), and Hakone Sekisho and Hakone Sekisho Museum (3.3 miles).
Does Hakone Kowakien Ten-Yu have any great views?
Yes, guests often enjoy the mountain view available here.
Is Hakone Kowakien Ten-Yu accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.