We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
191 Yumotochaya, Hakone-machi, Ashigarashimo-gun 250-0312 Kanagawa Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
Expedia.com
Hotels.com
eDreams
Snaptravel
Travelocity
Orbitz.com
View all 11 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (385)
Room & Suite (224)
Dining (78)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Read more
Updated 06/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Okada
Updated 06/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#38 of 253 hotels in Hakone-machi
Location
Cleanliness
Service
Value
Set in the convenient location of Hakone-machi, easily accessible by all modes of transportation, Hotel Okada is a large traditional Japanese hotel, featuring 12 floors, 117 guest rooms, and a total capacity of 658 persons. As well as the main attraction of the superb hot springs located within the hotel and hotel grounds, the hotel also offers practical rooms of various sizes, meeting rooms, and facilities for after-parties. Hotel Okada can provide a diverse number of services for a wide range of customer needs.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Sauna
Bar / lounge
Game room
Karaoke
Books, DVDs, music for children
Valet parking
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Vending machine
Highchairs available
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hot spring bath
Massage
Massage chair
Open-air bath
Baggage storage
Gift shop
Newspaper
First aid kit
24-hour front desk
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Electric kettle
Flatscreen TV
Bidet
Telephone
Wardrobe / closet
Private bathrooms
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Mountain View
Languages Spoken
English, Chinese, Japanese
416Reviews11Q+A24Room tips
Traveler rating
  • 110
  • 175
  • 82
  • 28
  • 21
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Jay L wrote a review Nov 2019
Sydney, Australia53 contributions34 helpful votes
WOW this hotel Private onsen. AMAZING service. Amazing food. SUPER CLEAN AND SO MANY FREE AMENITIES. Best hotel stay, seemed better than luxury, with large tv with Netflix. Mochi snacks. A PLACENTA FACE MASK FREEBIE??? Free Kimono Yukata rental. Originally we did not get Hakone Ginyu Ryokan Collection Reservation, but we are so happy with this Ryokan it seemed like it was exactly what Ginyu was, at half the price!!
Read more
Date of stay: November 2019
Rooms
Location
Service
1 Helpful vote
Helpful
Share
Response from hotel-okada, マネージャー at Hotel Okada
Responded Nov 24, 2019
Thank you for your feedback regarding your stay in Hotel Okada. We're glad to know you had a good time with us. We all look forward to seeing you again in the future. Best regards,
Read more
Mukundray S wrote a review Nov 2019
3 contributions
We recently stayed in this hotel for 2 nights in oct 2019. one of the best experience of our holiday. Hotel is in good location. Staff in hotel is very very good, knows exactly how to treat a guest. We are vegetarian, although there was a selection of salad and so, waiter, Yashimasa Kamakamiot went out of his way to prepare special vegetarian food for us. He wanted to make sure, not only that we have eaten something, he made sure that that we were happy with the food he prepared with the help of chef iAds. Very impressed the way he looked after us. Every where it was the same experience in hotel. Reception staff, staff at onset. Defiantly will stay there again in our next visit to Japan.
Read more
Date of stay: October 2019
Rooms
Service
Room Tip: Room with the private onset was good.
See more room tips
Helpful
Share
Response from hotel-okada, マネージャー at Hotel Okada
Responded Nov 17, 2019
Thank you for your feedback regarding your stay in Hotel Okada. We're glad to know you had a good time with us. We all look forward to seeing you again in the future. Best regards,
Read more
Dulcinea88 wrote a review Oct 2019
London, United Kingdom39 contributions23 helpful votes
It was expensive but the staff were very nice and they carried your luggage to the room. dinner and breakfast was included and they are free buffet. In addition, they have indoor and outdoor public baths which are really good.
Read more
Date of stay: October 2019Trip type: Traveled as a couple
1 Helpful vote
Helpful
Share
Response from hotel-okada, マネージャー at Hotel Okada
Responded Oct 18, 2019
Dear Dulcinea88 Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Thank you made a reservation including the buffet dinner and breakfast, and we are happy to hear you really like it. Looking forward to see you again in the near future.
Read more
Matthew S wrote a review Jul 2019
Upper West Side, New York328 contributions74 helpful votes
We have been to Japan many times before, but this June just had a few days on our way to Southeast Asia. So we opted for a couple of days in Tokyo and a couple in Hakone. Okada was a comfortable and convenient jumping-off point to tour the area. The hotel is enormous and, while it's true that some areas could use a bit of renovation, we quite enjoyed our Japanese-style tatami room (perfect size for the three of us, would have been tight with four) on the 3rd floor. In particular, our daughter loved little details like a cabinet of slippers, lighting controls that changed both brightness and color tone, hot water for green tea, and new Japanese sweets each day. Our room came with breakfast and dinner buffets -- tremendous variety (Japanese, Western, Chinese), some delicious and some not so much. Overall, really fun to go to meals in robes, try new dishes/desserts, and eat cold noodles for breakfast. Baths on the 8th floor of the hotel are fairly boring (one indoor tub, one outdoor) but have excellent amenities (massage chairs, every toiletry you could need) compared to the many onsen we've been to in the past. My wife did have an incident that was shocking for her, but quite comical in hindsight: a (Chinese) man was naked in the women's bath at 6:00am! He was the only one there so early, so my wife walked in and found him changing, ran out of the locker room screaming to fetch a staff member, who then ran in and berated the man, who didn't understand a word she was saying in Japanese. Anyway, at check-out I received a highly embarrassed apology about the incident. Much better in terms of baths is the onsen a short walk up the hill (they give you a ticket to get free access), which has several lovely outdoor baths with tranquil mountain view. Overall, we found the service acceptably friendly (just to counter some negative reviews) but have no idea how the experience would be for non-Japanese speakers. One element that detracted from a relaxing environment was the presence of numerous (noisy) Chinese tour groups -- I'd say at least half the guests were Chinese. Next time we might try a much smaller place to stay, but we were happy with this visit to Okada.
Read more
Date of stay: June 2019
Value
Service
Sleep Quality
Trip type: Traveled with family
1 Helpful vote
Helpful
Share
Response from hotel-okada, マネージャー at Hotel Okada
Responded Jul 2, 2019
Dear C8276AHmatts Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Read more
Isabelle E wrote a review Jun 2019
1 contribution
The onsen was absolutely fine but the rooms were terrible. We stayed in room 1006. There were dark stains all over the carpet, the bedcover had a white stain and the room looked like it hadn't been renovated since the 70's. The room also had a nasty smell that wouldn't go away. Would definitely not recommend. I'm just happy that I'm only here for one night.
Read more
Date of stay: June 2019Trip type: Traveled with family
Helpful
Share
Response from hotel-okada, マネージャー at Hotel Okada
Responded Jun 15, 2019
Dear Isabelle E Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations in some part. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
Read more
Previous
PRICE RANGE
$184 - $503 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
okada hotel hakone machi, onsen hotel okada
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiHakoneyumoto Onsen
NUMBER OF ROOMS
122
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel Okada
Which popular attractions are close to Hotel Okada?
Nearby attractions include Tamadare Falls / Hien Falls (0.3 miles), Tamasudare Shrine (0.3 miles), and Fukuju-in Temple (Hakone Kannon) (0.1 miles).
What are some of the property amenities at Hotel Okada?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Okada?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Okada?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Okada?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Okada?
Conveniently located restaurants include Hakone Bakery Hakone Yumoto Honten, Tenseien Restaurant, and Hakone Akatsukian Honten.
Are there opportunities to exercise at Hotel Okada?
Yes, guests have access to an outdoor pool and a sauna during their stay.
Does Hotel Okada offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Okada?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Hotel Okada?
Many travelers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (4.1 miles), Odawara Castle (3.9 miles), and Hotokuninomiya Shrine (3.8 miles).
Does Hotel Okada have any great views?
Yes, guests often enjoy the mountain view available here.