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Kitanokaze Saryo

Traveler (198)
Dining (46)
Video (1)


#97 of 255 hotels in Hakone-machi
See why so many travelers make Kitanokaze Saryo their onsen ryokan of choice when visiting Hakone-machi. Providing an ideal mix of value, comfort and convenience, it offers a charming setting with an array of amenities designed for travelers like you. Close to some of Hakone-machi's most popular landmarks, such as Kintoki Shrine (1.2 mi) and Hakone Ropeway (1.4 mi), Kitanokaze Saryo is a great destination for tourists. You’ll enjoy relaxing rooms that offer air conditioning and a refrigerator, and you can stay connected during your stay as Kitanokaze Saryo offers guests free wifi. The onsen ryokan features a 24 hour front desk, room service, and shops. Plus, Kitanokaze Saryo offers free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available. During your visit, be sure to check out one of Hakone-machi's popular dim sum restaurants such as Gyoza Center and Chainahausu, all a short distance from Kitanokaze Saryo. Plus, during your trip, don’t forget to check out some of the popular history museums, such as Hakone Sekisho and Hakone Sekisho Museum, Hakone Shrine Homotsuden, and Hakone History Museum. At Kitanokaze Saryo, your comfort and satisfaction come first, and they look forward to welcoming you to Hakone-machi.
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Property amenities
Breakfast included
Room service
Free parking
Free High Speed Internet (WiFi)
Non-smoking hotel
Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Smoking rooms available
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Popular mentions
the experience was memorable.We had our own private onsen (indoor) to the beautifully prepared Hokkaido Kaiseki dinner and breakfast, They put real effort in serving their guests. We will surely come back. It was a bit expensive. It was lovely sitting in the outdoor onsen with
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Summary: Terrible food, suite lacks privacy (see pictures), bad service, and be prepared to walk a long smoke filled hallway to get to your non-smoking room. This was the most expensive place I’ve ever stayed at (800 USD per night) and also the worst place I’ve ever stayed at.
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Response from kitanokaze-info, お客様担当マネージャー at Kitanokaze Saryo
Responded Jul 3, 2018
Firstly, we really appreciate for your staying in Kitanokaze-Saryo and thank you for your valuable comments. We sincerely apologize for the inconvenience no one in the front desk at night while you’d came in. We will try to increase the staff size and improve lack of workforce. Also, we are horribly sorry for lack of readiness about your breakfast. As we haven’t shared that you didn’t want the breakfast, we have rang the doorbell and knocked on the door many times in spite of you getting a shower. We are terrible sorry to cause you inconvenience and be careful about it from now on. We’ll make farther efforts in providing better service. We hope you’ll stay our Ryokan again in the future.
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The experience was so memorable that we kept talking about it days after. From the two private onsen (indoor and outdoor) to the beautifully prepared Hokkaido Kaiseki dinner and breakfast, almost at par with Narisawa in Tokyo. You can tell that they put real effort in serving
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We probably spent over $1000 total at the ryokan for our one-night of lodging, one 30-minute massage, one 1-hour massage, and a couple of alcoholic drinks at dinner. We booked through Rakuten Travel website, which indicated that we were getting a "Traditional Ryokan" style,
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We enjoyed our stay here, but weren't blown away by it. We didn't feel we got what we paid for and have stayed in much nicer places for this amount. The food looked absolutely beautiful, but did not taste as good as it looked. We felt the dishes weren't balanced well and this
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$696 - $1,117 (Based on Average Rates for a Standard Room)
JapanKantoKanagawa PrefectureHakone-machiSengokuhara Onsen
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