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Hotel Marroad Hakone

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Guests1 room, 2 adults, 0 children
Traveler (102)
Dining (39)
Room & Suite (21)

About

#81 of 255 hotels in Hakone-machi
Location
Cleanliness
Service
Value
Thank you for seeing our page. Our hotel is Western-style In the whole building smoke-free The dinner provides French food, and the breakfast is an American style. And we have a public hot spring. Surely the hot spring relaxes you very much. We are looking forward to meeting to you.
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Property amenities
Free parking
Free internet
Sauna
Bar / lounge
Free shuttle or taxi services
Spa
Gift shop
Newspaper
Internet
Restaurant
Vending machine
Shuttle bus service
Hot spring bath
Massage
Open-air bath
Non-smoking hotel
24-hour front desk
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Room features
Non-smoking rooms
Air conditioning
Refrigerator
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet

Location

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145Reviews
2Q+A
6Room tips
Traveler rating
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Popular mentions
This hotel is very difficult to rate. On one hand the rooms are very big and very comfortable. On the other hand, everything requires some upgrade to modern standard. The hotel is clean and the staff is very helpful. To reach the hotel you either call for a pick up at the Hakone station or grab the cable car to the Koen-Kami stop and walk a few hundred meters to the hotel. The breakfast is ordered the day before and is ready at the table the next morning at the agreed time. Breakfast is good, coffee could be better. We also tried the 5-course set menu. A rather expensive choice of dinner but it was good. In our opinion they could have slowed down a little and left a little break between the dishes. The menu is inspired by the French kitchen which we also found a bit strange when in Japan. We would have preferred a Japanese inspired kitchen. The restaurant is, however, a good convenient alternative after a long days walk in the national park. The onsen (thermal bath) and sauna area is functional but in dire need of renovation. The best part is the outdoor area. The size of the rooms the comfortable hotel and the friendly personnel would give this hotel 5 stars. The extreme lack of maintenance leaves me only with 3 stars in this review.
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We spent two nights there. Our room had a nice view of the mountains. The Onsan was very nice with an outside area in the fresh air. We enjoyed the bath in the evening and again in the morning and never even used the tub or shower in our room. The only problem we had was that the meals were out of our price range, so we went elsewhere to eat
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My wife and I stayed in late March. Positives: Hakone is a beautiful area. Transport around the region is fun. I really enjoyed the ropeway. Bus driver at the hotel was great. Could not be more helpful. Our room was a great size. Great restaurants nearby. Negative: Biggest mosquito's I have ever seen in the room. Not a lot of English spoken at the hotel. Totally understand this isn't an issue for locals but its worth knowing if you are not Japanese. Hotel is pretty old. Bathroom was old and water pressure was variable. Breakfast served was odd and unlike anything else we had in Japan. Ultimately I wouldn't return, but it could have been worse.
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+1
As many have mentioned that the hotel is a bit dated, well, unless you enter the rooms, you don’t get the feeling. And once you do feel, its an old hotel, you kind of love it. It has that old world charm. Very large rooms by Japanese standards, well furnished and beautiful location. What else do you want? Even the robes they have in rooms, are provided in 3 sizes and those are printed ones, not the standard white ones which you find in other Japanese hotels. Around 30 mins of drive by taxi from the Hakone ropeway gate, its located in the hilly region, and it was raining the day we checked in. Reception is on the 2nd floor, and 1st floor is the one for onsen, and spa and tennis court. Hakone is city of onsen, Japanese style of public bathing, in naked. So obviously the resort has one. It also has a spa and provision for free massage through their motorised chairs. Tried the foot massage chair (desperately needed as you have to walk so much in Japan), and full body massage chair. Both were very comforting. Hotel doesn’t have coin laundry. Apart from that, everything was there. There is no buffet system for food, so you got to book your breakfast and dinner in advance. Since we were vegetarians, they made efforts to make a lavish dinner for us which consisted of marinated veggies, boiled ( actually grilled)veggies, and dessert ( 5 course meal) but I was just not able to eat another plate of raw vegetables next day in breakfast. I think , they should update the chef that vegetarians are not vegans. A bowl of cereals, milk and bread would have been just enough for the 2 of us . But still I highly appreciate the effort they put in feeding us. And boy, someone has to learn from Japanese how to present food. There is free shuttle to Gora station from where we took the mountain train to Odawara, hardly a 5 min drive, but very handy in rain, and also because it’s a hilly region. The first shuttle leaves at 9 am. If there is anything that I would like them to change, then it will be their exhaust system in the bathrooms. It was very weak, and it made the bathroom very stuffy, and I could see mould in some parts of the ceiling. In all, I loved the hotel. Kind of regret it that we just had few hours to spend in the hotel.
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Hotel trying to live up to its past glory, but falling way behind competition. Price are up there, location is good, but its look rundown. However it is clean. The hot spring is functional but look tired. Being a foreigner, I was very disappointed by the food. There were no Japanese food, only international or french at good price ( $70.00 average for a set meal per person). Complimentary continental breakfast was OK, again with no Japanese flair. You have to set your choice the night before (only 3 choices). After 3 days you want something else than croque monsieur. Rooms were confortable with no luxury. Service was cold (dining room) Friendly at reception
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PRICE RANGE
$100 - $387 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoKanagawa PrefectureHakone-machiGora Onsen
NUMBER OF ROOMS
45
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