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Hotel Marroad Hakone

1320 Gora, Ashigarashimo-gun, Hakone-machi 250-0408, Kanagawa Prefecture
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93 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Chose the Half Board and was Blown Away. Food at the restaurant is French inspired and was a very pleasant surprise. The staff were exceptional to our needs, rooms a bit out-dated but the views and amenities certainly outweighed this. Onsen a delight . Great not to have internet in room!!!

Helpful?
1 Thank Buff30
Kuala Lumpur, Malaysia
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 16, 2016

A very quiet hotel in Gora area although a little old situated next to the Gora Park. Probably around 5 - 10 minutes walks from the nearest Hakone Tozan Railway station. Simple but pleasant breakfast is provided but you need to make your order with the reception the day before. There's an indoor & outdoor onsen at the hotel, nothing... More 

Helpful?
Thank CharlyBran
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed April 24, 2016

The staff at the front desk was unfriendly the room wasn't clean and the food was very bad. You can't chose the dishes so you're stuck with whatever they serve you. Wouldn't recommend this to anyone unless they renovate the hotel and change the staff and the way the restaurant works.

Helpful?
Thank Shermann1977

Travelers are raving about these Hakone-machi hotels

Jerusalem District, Israel
Level Contributor
2 reviews
1 of 5 stars Reviewed April 9, 2016 via mobile

We stayed in this hotel for two nights. Do not to reserve that hotel: 1) no Internet in the rooms 2) Breakfast :. We go a plate with two pieces of lettuce and two small sausages. Coffee and juice diluted with water and no bread / rolls at all to eat with butter. No restaurants or shops in the area... More 

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Thank LEONARDOASKELON
Zurich, Switzerland
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed April 2, 2016 via mobile

If the staff isn't proud of the hotel they work for, it says a lot. Terrible room (101), with sheets that are so dirty it was appalling that they deem it ok to show people. It was disgusting. The carpet was dirty, the room has 2 mosquitos we fought with just to lose the battle and have our kids bitten... More 

Helpful?
Thank Lio56
Manotick, Canada
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed March 12, 2016

Place is satle dated and somewhat stale... meal regimen is much too rigid with no flexibility for those who travel with children... meal times and not able to be changed and room service is not permitted. Not sure how one expects to have kids begin a meal at 19:45 with actual entree served at around 20:30... cannot recommend and will... More 

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2 Thank Dan L
Singapore, Singapore
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 23, 2015

We booked three rooms and stayed overnight. Room size is spacious, clean and comfortable. Good amenities. Hotel overlooking the mountain view. The good thing about the hotel, it provides free transfer service to the nearest GORA station and nearby attractions, The staff are friendly and helpful. Food is excellent (dinner and breakfast). Onsen (in and outdoor) available. We enjoyed our... More 

Helpful?
1 Thank joongyc
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 17, 2015 via mobile

We stayed for 2 nights in November 2015. The rooms were clean and comfortable, and the staff were very helpful. The included breakfast we had was very good, and the shuttle bus you can use for free to/from the hotel to/from selected places around Hakone was great. This was especially helpful when we had all our luggage at Gora station,... More 

Helpful?
1 Thank Anthony H
Edinburgh, United Kingdom
Level Contributor
149 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed November 4, 2015

A very pleasant hotel, up a steep hill from Gora station. However, the hotel runs an excellent shuttle bus service which helps to minimise this inconvenience. The hotel itself has generous sized rooms with fabulous mountain views. However, the meal arrangements are unusual. If you want dinner, then you have to book a table a day in advance. Similarly, if... More 

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1 Thank Geo-0131
Hong Kong
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed October 4, 2015 via mobile

First the good: this hotel is spacious, in a pretty location and has private onsens which have a lovely view and good facilities. The bad: Guests cannot eat at the restaurant unless they book a day in advance. This is plainly ridiculous when the restaurant is emit and there isn't a lot around the are. All in all - a... More 

Helpful?
Thank jenni m
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free Internet
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Concierge

Additional Information about Hotel Marroad Hakone

Address: 1320 Gora, Ashigarashimo-gun, Hakone-machi 250-0408, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Gora Onsen
Price Range: $146 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Marroad Hakone 3*
Number of rooms: 45
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