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Hotel Marroad Hakone

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Hotel Marroad Hakone
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101 Reviews from our TripAdvisor Community

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Showing 25: English reviews
London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our supposedly non-smoking room stank of smoke (putting a "no smoking" sign in there doesn't make it a non-smoking room). The style of the bedroom was totally 70s, the bed side table had an AM radio built into it! Everything looked dated, and I don't mean "retro", I mean, as if it literally hasn't been redecorated for 45 years. We... More 

Helpful?
Thank Ben B
Level Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 27, 2016 via mobile

A rather worn hotel. No possibility to adjust the temperature in the room. No WiFi in the room, only in the lobby. The breakfast was not good and it had to be ordered one day ahead. The view from the room was nice. I did not eat any lunch or dinner in the restaurant but no one else did it... More 

Helpful?
1 Thank Thomas E

Travelers are raving about these Hakone-machi hotels

Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 5, 2016

Chose the Half Board and was Blown Away. Food at the restaurant is French inspired and was a very pleasant surprise. The staff were exceptional to our needs, rooms a bit out-dated but the views and amenities certainly outweighed this. Onsen a delight . Great not to have internet in room!!!

Helpful?
1 Thank Buff30
Kuala Lumpur, Malaysia
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 16, 2016

A very quiet hotel in Gora area although a little old situated next to the Gora Park. Probably around 5 - 10 minutes walks from the nearest Hakone Tozan Railway station. Simple but pleasant breakfast is provided but you need to make your order with the reception the day before. There's an indoor & outdoor onsen at the hotel, nothing... More 

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Thank CharlyBran
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed April 24, 2016

The staff at the front desk was unfriendly the room wasn't clean and the food was very bad. You can't chose the dishes so you're stuck with whatever they serve you. Wouldn't recommend this to anyone unless they renovate the hotel and change the staff and the way the restaurant works.

Helpful?
Thank Shermann1977
Jerusalem District, Israel
Level Contributor
2 reviews
1 of 5 stars Reviewed April 9, 2016 via mobile

We stayed in this hotel for two nights. Do not to reserve that hotel: 1) no Internet in the rooms 2) Breakfast :. We go a plate with two pieces of lettuce and two small sausages. Coffee and juice diluted with water and no bread / rolls at all to eat with butter. No restaurants or shops in the area... More 

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Thank LEONARDOASKELON
Zurich, Switzerland
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed April 2, 2016 via mobile

If the staff isn't proud of the hotel they work for, it says a lot. Terrible room (101), with sheets that are so dirty it was appalling that they deem it ok to show people. It was disgusting. The carpet was dirty, the room has 2 mosquitos we fought with just to lose the battle and have our kids bitten... More 

Helpful?
Thank Lio56
Manotick, Canada
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed March 12, 2016

Place is satle dated and somewhat stale... meal regimen is much too rigid with no flexibility for those who travel with children... meal times and not able to be changed and room service is not permitted. Not sure how one expects to have kids begin a meal at 19:45 with actual entree served at around 20:30... cannot recommend and will... More 

Helpful?
2 Thank Dan L
Singapore, Singapore
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 23, 2015

We booked three rooms and stayed overnight. Room size is spacious, clean and comfortable. Good amenities. Hotel overlooking the mountain view. The good thing about the hotel, it provides free transfer service to the nearest GORA station and nearby attractions, The staff are friendly and helpful. Food is excellent (dinner and breakfast). Onsen (in and outdoor) available. We enjoyed our... More 

Helpful?
1 Thank joongyc
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 17, 2015 via mobile

We stayed for 2 nights in November 2015. The rooms were clean and comfortable, and the staff were very helpful. The included breakfast we had was very good, and the shuttle bus you can use for free to/from the hotel to/from selected places around Hakone was great. This was especially helpful when we had all our luggage at Gora station,... More 

Helpful?
1 Thank Anthony H
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free Internet
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Concierge

Additional Information about Hotel Marroad Hakone

Address: 1320 Gora, Ashigarashimo-gun, Hakone-machi 250-0408, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Gora Onsen
Price Range: $142 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Marroad Hakone 3*
Number of rooms: 45
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