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Traveler (238)
Room & Suite (186)
Dining (55)
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Overview
  • Excellent30%
  • Very good48%
  • Average15%
  • Poor5%
  • Terrible2%
Travelers talk about
“lake ashi”(38 reviews)
“lake view”(12 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (302)
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147 results
Traveler rating
46
68
22
8
3
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LanguageEnglish
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46
68
22
8
3
Show reviews that mention
All reviewslake ashilake viewfloor to ceiling windowsomelette stationjunior suitelakeside settingrooms face the lakeriviera tourpirate shiphotel breakfastorganised tourthe busgood sizegroup tourhotel is situatedpicture windowspacious bathroom
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1 - 5 of 147 reviews
Reviewed 2 weeks ago via mobile

Rooms were nice and clean Modern and good size room for 3 of us Hotel Faces the lake and you could see part of Mount Fuji on a clear day Generally a nice and quiet hotel in serene surroundings with nice onsen facilities too Carpark...More

Thank Casper65
Reviewed 3 weeks ago

The hotel conveniently provided a shuttle from the train station, but once we arrived the problems started. When taking a shower after the long journey to Hakone, I was greatly annoyed by the water jumping from hot to cold. The dinner was extremely expensive. We...More

2  Thank DanielArto
Reviewed 4 weeks ago via mobile

We have just checked into Hakone Hotel and we booked a Junior for our family with 2 young kids. We were told when we booked that our kids were allowed to stay for free if they share the existing bedding of 2 double beds with...More

5  Thank Leikela
Reviewed 4 weeks ago

Stayed 2 nights, wish we stayed 4! Hotel itself is not impressive from the outside, but the rooms were spacious and very nice. We had the 2 rooms facing Lake Ashi with floor-to-ceiling windows which gave a commanding view of the lake as well as...More

Thank 41Pier12
Reviewed May 17, 2018

We recently stayed at the Hakone Hotel. A great location with spectacular views of Mt Fuji across Lake Ashi from our room. Used the free shuttle bus from and to the Odawarra railway station. Room was very good and we enjoyed the stay.

Thank Ghwill
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Room Service
Laundry Service
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
$188 - $429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Hakone-machi
#19 Best Value Hotel in Hakone-machi
Room types
Suites, Non-Smoking Rooms
Details
Price range
$188 - $429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Hakone-machi
#19 Best Value Hotel in Hakone-machi
Room types
Suites, Non-Smoking Rooms
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Traveler (238)
Room & Suite (186)
Dining (55)
Pool & Beach (5)
Amenities (17)
Business Center & Event Rooms (1)
Questions & Answers
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Jinggo1215
May 25, 2018|
Answer
Response from Leikela | Reviewed this property |
There are restaurants across the road but yes they all close early. There is a very well stocked 711 about 2 min drive away and we got our dinner from there one night.. otherwise u have to eat at the hotel or drive out... More
0
Votes
Jinggo1215
May 23, 2018|
AnswerShow all 2 answers
Response from Ghwill | Reviewed this property |
Hi - we caught train from Kyoto to Odawarra - the closest rail station. Hotel has free shuttle bus - see their website for time table. We caught bus to and from hotel from station.
1
Vote
Jinggo1215
May 20, 2018|
Answer
Response from Ghwill | Reviewed this property |
We came to Hakone by train from Kyoto. Can catch the bullet train from Odawarra using the free hotel shuttle bus. Can download train timetables from HyperDia website (just search for website) We used this to plan our... More
0
Votes
Room Tips
"Lake view rooms are the best."
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"Spend the extra for a lake view room!"
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"Rooms overlooking the lake/Mount Fuji"
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"Any room facing the lake"
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