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Rembrandt Hotel Ebina

Traveler (44)
Room & Suite (27)
Dining (4)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Business
HOTEL CLASS
137Reviews
63Photos
1Q+A
0Room tips
Traveler rating
  • 34
  • 77
  • 24
  • 1
  • 1
Time of year
Traveler type
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  • English
Popular mentions
The hotel is nice, with clean rooms and the same solid service I have come to expect from Japanese hotels. The best part of the hotel is, however, the breakfast. It offers one of the best breakfasts I have ever had in Japan, offering fresh food, both traditional Japanese, but
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Response from Okura-Ebina-TA, Reception at Rembrandt Hotel Ebina
Responded Jul 11, 2018
Thank you for your great review. We do appreciate it. We proudly offer our breakfast service here in Ebina city. Fortunately, our breakfast service is becoming more popular today. A lot of guests are coming to our hotel just for this. Since 2016, we have started up the new project to improve our breakfast service. We have been trying this challenge with huge passion all over the hotel. With using local selected stuffs, our breakfast is becoming more unique and very special. Not only these stuffs, we also have the toaster “Balmuda”, which offers you the best toast experience ever. Of course we always have fresh fruits, too. Ebina city is particularly famous for its strawberry. This is definitely worth to try. Thank you for choosing our hotel this time. We hope to see you again soon. Sincerely yours, Takashi Sasaki
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Decent sized rooms. Staff needs more customer service training, but they try. Do not lose your key, they will charge you. It really is nothing special, but it's in a decent location for visiting Ebina and might suit those who are not able to stay on Atsugi base.
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Response from Okura-Ebina-TA, フロント オフィス マネージャー at Rembrandt Hotel Ebina
Responded May 29, 2018
Thank you very much for staying with us and taking the time to post your review. we appreciate your valuable feedback. We are proud of our room size. They are good enough to make yourself comfortable, and especially our bath room is much bigger than compared to other hotels here in Ebina. However we apologize for the inconvenience regarding our service. We will continue to improve our facility and services to ensure we offer a better experience for our guests. We hope that you may have an opportunity to return to Ebina in the future and would consider staying with us again. We are looking forward to welcoming you back one day.
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I checked in after 6 pm and actually didn’t go to the room because of work until after midnight, so no real element of hotel atmosphere was experienced due to the hours, besides front desk and parking lot - which is an extra ¥1000. Staff was friendly, helpful and put bag in room
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Response from Okura-Ebina-TA, フロント オフィス マネージャー at Rembrandt Hotel Ebina
Responded Feb 26, 2018
Thank you very much for choosing Okura Frontier Hotel Ebina and giving us your valuable feedback. We are glad to hear that you were satisfied with your staying at our hotel. However we apologize for the inconvenience about the pool and sports club. It opens after 10:00 a.m. We are sorry that we couldn’t make you use your time effectively in the morning. In the morning time, we would like to recommend you to have our breakfast. It opens at 7:00 a.m. We are using special ingredient for breakfast. They are local products of Kanagawa prefecture. Our breakfast is popular around here. Especially, we recommend the eggs which are local specialty of Ebina. They are rich taste. Our chef will make your favorite egg dishes in front of you. Please try to have them and enjoy our breakfast. We will always warmly welcome you, so if you have a chance to stay with us in the future, we all look forward to seeing you again.
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Stayed one night at this hotel. Not that impressed. Room is tiny and there was a hair hanging in the shower head in my room. Lacking body lotion and hair cap which typical Asian hotels carry. Breakfast is more western style than Japanese style, yet not enough variety. Overall it
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Arrived late in Hotel (1 am), check in was perfect, room clean, unfortunately missed to request no smoking room. Hotel staff very good, speaking correct English. This time not used breakfast, cleaning is correct, tv only in Japanese :(
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Response from Okura-Ebina-TA, フロント オフィス マネージャー at Rembrandt Hotel Ebina
Responded Nov 15, 2017
Thank you very much for choosing Okura Frontier hotel Ebina and giving us your valuable feedback. We all appreciate you about compliments you gave us, and glad to hear that you seemed to enjoy your staying here. We are sorry to hear that you stayed in smoking room, although you would have preferred non-smoking room. Regarding to TV channels, you can watch BBC in English, however we apologize for any inconvenience that we don’t provide enough English channel to choose from. Please try our breakfast buffet next time. We are using special ingredients, most of them are local products of Kanagawa prefecture. Thankfully, we have been receiving so many good comments about our breakfast and it has been very popular in local region. Thank you again for staying with us and the feedback. We all look forward to seeing you again one day.
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PRICE RANGE
$80 - $184 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Okura Frontier Hotel Ebina
LOCATION
JapanKantoKanagawa PrefectureEbina
NUMBER OF ROOMS
74
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