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Sheraton Grande Tokyo Bay Hotel

Traveler (2263)
Room & Suite (801)
Video (5)

About

#12 of 33 hotels in Urayasu
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
The Sheraton Grande Tokyo Bay Hotel brings the essence of an urban resort hotel to a new level of sophistication. Only 30 minutes from central Tokyo, it is seemingly a world apart with a scenic waterfront exposure, expansive gardens and soothing waterfalls. The brilliantly designed interior captures the serene essence of the East and the Western ideal of space, comfort and convenience. Adjacent to the Tokyo Disneyland & Tokyo Disney Sea theme parks, and convenient to Japan's largest convention center as well as both Haneda and Narita airports, the Sheraton Grande Tokyo Bay is an ideal location to combine business and pleasure.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Sauna
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals
3,256Reviews
164Q+A
100Room tips
Traveler rating
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Popular mentions
I have been 3 times going to Disney Area in the past 5 years and this is the first time I stayed in Sheraton Grande because there are a lot of good reviews. We arrived by bus and nobody there to help, we have 4 adults, 2 kids, 1 baby with total of 9 luggage including 2
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Response from sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel
Responded yesterday
Dear Winata Thank you for your time in posting your review regarding your last visit at Sheraton Grande Tokyo Bay. I’m extremely sorry for the unfortunate experience that you and your family encountered during your stay with our associates attitude and cleaning in your room, please accept my apologies for that, I will personally investigate and take appropriate action to ensure situation like this will not encore again. Dear Winata we do pride ourselves on our exceptionally high standard of service and I trust you will accept that the difficulties you experienced are certainly not reflective of our normal service and attitude . Winata san do hope that we may have the pleasure of welcoming back to the Sheraton Grande Tokyo Bay in the future and if I can assist with anything, please don’t hesitate to contact me directly Giuseppe Fornillo Hotel Manager
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This is a really big hotel/resort one stop on the Disney Resort line from Disney Sea. There is a bus that picks you up from Bayside station but it is literally across the street. I'm disabled and walked it in 3 minutes. The check in was great. Every staff we encountered was
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Response from sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel
Responded 4 days ago
Dear Dragonmom Greetings from The Sheraton Grande Tokyo Bay I am very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting us know how impressed you were with the service and facilities . Your kind comments are greatly appreciated. Customer care is among our highest priorities and it is always gratifying to receive such praise. In closing, may I thank you, once again, for taking the time to post a review on TA ; We are grateful for your support and look forward to welcoming you back to your hotel at Tokyo Disney resort. PS please don’t hesitate to contact us directly if we can help with your next Break . Kind regards, Giuseppe Fornillo Hotel Manager .
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+1
We stayed here while visiting Tokyo and using Marriott points. The hotel is easy to get to by train and the Disney shuttle. The customer service was excellent and the staff were very friendly. They even upgraded our room to an ocean view. It was nice that they actually have
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+1
Rooms were a bit dated but clean and spacious (for Japan standards). Definitely worth staying on the club level. Club level lounge provided easy check-in and a nice variety of food and snacks. Japanese and Western breakfasts were very filling with good quality of foods and
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Check in was ok. Rooms were fairly large but very dated. We only stayed 2 night but it was good. The service at the Galleria Cafe was good. The night manager and the cashier took care of our needs well. My kids love the play area. The breakfast spread was also very good but
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Response from sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel
Responded 1 week ago
Dear MarcF First of all, may I thank you for staying at the Sheraton Grande Tokyo bay on your recent visit and for sharing your experience. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that expectations are met on each visit. We do hope that we will have the pleasure of welcoming you back to experience our new rooms. With Kind Regards, Giuseppe Fornillo Hotel Manager
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PRICE RANGE
$145 - $516 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton urayasuurayasu sheraton
LOCATION
JapanKantoChiba PrefectureUrayasuMaihama Station
NUMBER OF ROOMS
1016
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