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Hilton Tokyo Narita Airport Hotel

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Hilton Tokyo Narita Airport Hotel
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2,038 Reviews from our TripAdvisor Community

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Showing 1,343: English reviews
Vancouver, Canada
Reviewed 2 days ago NEW

After an unexpected technical delay this was my home for the night and I must say, I was pretty impressed. Although I used my points, rooms were going for about $100 USD a night, which is a value in Tokyo. The rooms themselves are dated, but I don't even know why they'd need to update them because they're immaculate. Seriously,...

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Helpful?
Thank Doug90210
Auckland Region, New Zealand
Reviewed 5 days ago NEW

We arrived early from a flight and the staff could not have been more accommodating if they tried, we were given a room immediately. The room was comfortable and clean and had a great view, we were on the 12th floor. Breakfast was included and was great and would be good for most diets. Would definitely stay here again

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Helpful?
Thank Hils1964
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Hils Thank you for your reveiw and rating of our hotel. We appreciate the rating and pleased to know you had comfortable stay with us. We hope you had great time in Japan and look forward to greeting you again. Regards Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

Rockville, United States
Reviewed 5 days ago NEW

Stayed at this hotel for one night. They upgraded my room and offered me free drinks at bar, free access to fitness center and complimentary breakfast. The services were great. The hotel is about 15 mins away from airport and there are shuttles every 30 mins. I would recommend this hotel for transit passengers.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank yuchient2017
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear yuchient Thank you for taking the time to review our hotel on Trip advisor. We are delighted with your comment about our service were good and appreciate the rating. We hope you had safe flight back and look forward to welcoming you again. Regards Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

Skopje, Republic of Macedonia
Reviewed 6 days ago NEW

I stayed at this hotel for one night after a flight to Tokyo. I wouldn't recommend it for a Tokyo stay, but as an airport hotel it is convenient. It has several shops including a convenience store. The hotel seemed somewhat dated. The room was comfortable but there was an odd smell in it. Although it was advertised to offer...

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Helpful?
Thank MajaKalan
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Maja Thank you for taking the time to review our hotel on Trip advisor. We are glad to know that our team members were helpful when you were on the way back to the airport. Regarding the free wifi, note, we recommend you to sign up for Hilton Honors membership, make a reservation direct. The benefit of membership is...

Houston, Texas
Reviewed 1 week ago

We were exhausted after a long day of flying. The hotel bed was very comfortable and the bathtub was large and amazing. It wasn't too far from the airport, we took a taxi to get there because we arrived late. However, we took the hotel shuttle back to the airport the next morning and that was very convenient. There was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank rettaj2017
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear retta Thank you for your review and rating of our hotel. We are delighted with your comments about your positive experience while staying with us. As you mentioned, our Terrace bar is open until midnight and we also provide 24 hours room service! We hope you had safe flight back and look forward to seeing you again. Regards Bo...

Singapore, Singapore
Reviewed 1 week ago

The hotel is located about 10mins away from the Airport Narita and is in the town of Narita. There is also a JR Narita station appx. 10mins away from the hotel. The positive is that the hotel has connection to the Airport as well as to the subway/trains. However it means some waiting around as there is limited frequency. It...

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Helpful?
Thank ruby172017
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear ruby Thank you for taking the time to review our hotel on Trip advisor. Our hotel is good for a short stopover and exploring local area. If you wish to explore central Tokyo, Hilton has many other properties in the center of Tokyo. We are glad to hear that you enjoyed Narita. The New Years day is one of...

Reviewed 1 week ago

the services are far away from my expectation. the hotel room was very smelly and the bathroom tub was dirty. shower curtain is very old and toilet is not working very well. the lobby is cold and staffs are not really helpful at all.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Yang L
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear L Thank you for your brief review. We are sorry to hear facility and service were not to your expectation. I would appreciate the opportunity to learn more about your stay. Please contact me on customerfeedback@hilton-narita.com. I look forward to hear from you. Regards Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

San Diego, California
Reviewed 2 weeks ago

The hotel shuttle busses run right on time. The rooms are spacious and big. They even have a few American TV channels! Went to the restaurant for dinner and the breakfast buffet. Very friendly workers but you have to get their attention to order or if you want anything, just a different custom than the US.

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Helpful?
Thank Kristen O
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Kristen Thank you for your review and rating of our hotel. We are delighted with your comments about our room and buffet. We also appreciate the rating. We hope you had safe trip back and look forward to welcoming you again. Regards Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

Reviewed 2 weeks ago

This hotel was small, but clean with really fast Wi-Fi. Room service was quick and the food was really good. This is a good hotel for spending a night either before or after a flight. The staff was friendly and helpful. Would definitely stay again.

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Helpful?
Thank 171theresas
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear theresas Thank you for your review and rating of our hotel on Trip advisor. We are pleased to hear your comments about our team member was helpful and you enjoyed staying with us. We hope you had safe trip back and look forward to welcoming you again. Regard Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

St Ives, United Kingdom
Reviewed 2 weeks ago via mobile

This was supposed to be a treat after more than two weeks travelling around Japan. We looked forward to relaxing in a good hotel, which supposedly offered a decent pool and high standard accommodation. The pool? Extra charge. The gym? Extra charge. Wifi? Free only downstairs in the public areas. In the bedroom: extra charge (and an even higher charge...

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Helpful?
1Thank mou5e
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear mou Thank you for your feedback. We are very sorry to hear your stay with did not go well as you expected. We will continually review your comments with each department involved. My email adress is customerfeedback@hilton-narita.com, if you could kindly email me directly, we can futher discuss your future tavel plas and how we can serve you in...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge

Additional Information about Hilton Tokyo Narita Airport Hotel

Address: 456 Kosuge, Narita 286-0127, Chiba Prefecture
Location: Japan > Kanto > Chiba Prefecture > Narita
Price Range: $110 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Tokyo Narita Airport Hotel 4*
Number of rooms: 548
Reservation Options:
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Also Known As:
Hilton International Narita
Hilton Narita
Narita Hilton
Hotel Style:
#2 Business Hotel in Narita
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Tokyo Narita Airport Hotel staff and other travelers.
21 questions
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See all questions (21)

Questions? Get answers from Hilton Tokyo Narita Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Standard rooms are small so try and upgrade if there's more than one person”
 of 5 bubbles Doug90210, 2 days ago | Read review
“Unless you have money to burn don't stay here.”
  • Room card in a a wallet that says Start Enjoying Free Wi-fi. But NOT at this hotel!!!! Grrrrrrrr
 of 5 bubbles RedRoseLaughs, 2 weeks ago | Read review
“The best room is on the East wing of the Hotel.”
 of 5 bubbles JJO2, 4 weeks ago | Read review
“Join Hilton Honors in order to get free wifi/internet.”
 of 5 bubbles WWDC11, Dec 11, 2016 | Read review
“The hotel is built semi-circle. The inside offers quiet rooms. On the outside one looks at the airport and planes taking off fairly close.”
 of 5 bubbles 891fritsp, Nov 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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