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ANA Crowne Plaza Hotel Narita

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Name/address in local language
68 Horinouchi, Narita 286-0107, Chiba Prefecture
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ANA Crowne Plaza Hotel Narita
ANA Crowne Plaza Hotel Narita
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678 Reviews from our TripAdvisor Community

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Showing 329: English reviews
North Holland Province, The Netherlands
Level Contributor
23 reviews
12 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

I stayed in this hotel only one day, and it's very convenient if you have a stop-over, because it's very close to the airport. A taxi cost around 1800 Yen, or a free shuttle bus will bring you to and from the airport. I had a nice room on the 16th floor, with a beautiful overview on Air-planes taking off.... More 

Helpful?
Thank Bootzinker
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Bootzinker, Thank you for taking a minute or two in sharing your feedback regarding your recent stay with us. We are very delighted to know that you were aable to enjoy your short stay at ANA Crowne Plaza Narita. For us to be able to better cater to your needs, rest assured that we are continuously improving our products... More 

Minneapolis
Level Contributor
137 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here the night before my flight back to the US. The hotel is it's own island, really nothing walkable around it but there is a regular shuttle schedule to both the airport and into the town of Narita. Initially my plan was to go into town but instead I hunkered down and hung out at the hotel. Ate at... More 

Helpful?
Thank MspTripper
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear MspTripper, Thank you for choosing ANA Crowne Plaza Narita and for taking some time in sharing your feedback regarding your recent stay with us. Despite the fact that there are no walkable restaurants or establishments around the hotel, we are happy to know that our restaurant on the 17th floor were able to cater for your needs. We hope... More 

Cairns, Australia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you are going to have a stop over in Japan for a night or 2 then this is a great hotel for a few nights. Staff are friendly with prompt check-in and check-out. There is a free shuttle to and from the airport and its only a 10 minute drive. There are 3 restaurants in the hotel the food... More 

Helpful?
Thank MegsiCurran
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear MegsiCurran Thank you for taking the time to post your feedback regarding your recent experience with us. Thanks again and we shall look forward to your return. Best regards, ANA Crowne Plaza Hotel Narita More 

Oakland, California
Level Contributor
139 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent two nights here at the conclusion of our birding trip to Japan before leaving for home from nearby Narita airport. This is an excellent upscale hotel a convenient 10 minutes from the hotel via free shuttle. As you might expect from this location near a major international airport, most of the staff spoke excellent English. Thoroughly modern, the... More 

Helpful?
Thank The Other Jim H
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear The Other Jim H Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our colleagues take great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

TOKYO
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed 4 weeks ago

IHG REWARDのキャンペーンで6月中にどこかに1泊する必要があり、出先の台北には適当なホテルがないのでやむなく後泊で利用してやっぱり後悔。 フロントでチェックインすると「今月はプールとジムとサウナの利用が特典で無料です!」とのことでバウチャーみたいなものを準備しだす。そんなこと突然言われてもこちとら海外旅行の後泊、既に荷物は空港から宅配便で配送済みで1日分の手荷物だけ、使いようもないのでお断りした。あらかじめ知らされている特典であればこちらとしても対処のしようもあるのだけどね。これが顧客サービスだと思っているのだったら本当にどうかしてる。特典はくれてやるけど水着やトレーニングウェア等のレンタルで回収するという追剥ぎビジネスモデルだというならまあさもありなん。 部屋に入ってから気付いたのは、クラウンプラザになってから追加されたアイウォーマーや入浴剤・スペシャルティーなどのアメニティ類がなくなっていたこと。廊下にあったハウスキーピングのカートにもおいてなかったから辞めたんだろう。おかれていた場所には「Sleep Advantage/Guide to great sleep」と書かれたパンフレットだけが寂しく立っていた。パンフレットには「リラックスに役立つオリジナルアメニティをご用意しています」と書いてあるんだけどね。邪魔になるんでどかせばいいのに。 キーエンベロップと一緒に渡されるIHG REWARDS CLUB会員様限定特典に「クラブ会員様限定特典(抜粋)」とありCOMPLIMENTARY NEWSPAPER/LATE CHECK OUT TO 2PM/FREE INTERNET/WELCOME DRINK COUPONとご丁寧に書いてあるけど、新聞はない(月曜日だから休刊日?朝7時のチェックアウトだと成田に新聞は届かない?)、レイトチェックアウトについてはチェックイン時に訊ねもしない、部屋のWIFIはぶつぶつ切れるし、ペットボトルの水が英語だと「ウェルカムドリンククーポン」になるのかしら(笑)。提供していない特典を「抜粋」って日本語としてどうなんだろう。この紙4カ月前からこのままでご丁寧に日本語英語で書かれていて世界中からのお客に渡しているんだと考えると驚愕。もはやギャグに近いレベル。

Helpful?
Thank Jupiter5963
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review
Google Translation

Jupiter5963 様 この度はANAクラウンプラザホテル成田をご利用いただき誠にありがとうございます。 また、沢... More 

Travelers are raving about these Narita hotels

Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 15, 2016 via mobile

As japanese people crew also so polite and friendly.24 hours market inside hotel and you can find everything.Hotel rooms are not big but they are clean.Only some rooms tv isnot working.If you are smoking also you can smoke.Dry cleaning is very nice.

Helpful?
Thank Onur A
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Onur A Thank you for taking the time to post your feedback regarding your recent stay with us. Your comments are very well received and will be shared with the entire team. Thanks again and we shall look forward to your return. Sincerely, ANA Crowne Plaza Hotel Narita More 

San Antonio, Texas
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 10, 2016 via mobile

Our family of four stayed here for one night on hour way to Hong Kong. The hotel is great. Rooms are small, but super functional. Very restful stay. Pros: Location Comfort Shuttle service Cons: No connecting rooms Very expensive breakfast ($25 pax) Would stay again, but not for an extended stay.

Helpful?
Thank alrubio
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear alrubio Thank you for taking the time to post your feedback about your recent stay with us. We are so pleased to know that you enjoyed your stay with us and we shall look forward to your return. Thanks again. ANA Crowne Plzaza Hotel Narita More 

Mumbai (Bombay), India
1 review
3 of 5 stars Reviewed June 9, 2016

A clean, basic hotel, close to the airport. Good bus service to the airport. Pleasant staff at reception and a quiet, functional room. good for a night's stay. Didn't order any food so have nothing to say about that. I thought it was a bit expensive though as it was totally functional in every way

Helpful?
Thank ratnavali57
IHGService, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear ratnavali57, Thank you for submitting your review of our hotel. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the level of service, facilities and location of the hotel. We are highly motivated by your words and ensure you that we shall continue to strive for excellence.... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 8, 2016

Great location near Narita airport. Offers a free shuttle bus service to and from the airport (takes between 10-15 minutes). Rooms are a decent size but dated and ours did not smell fresh despite being a non-smoking room. Rooms are provided with free wifi and there is a small convenience shop located downstairs. The breakfast buffet offers several options but... More 

Helpful?
Thank Emmzie86
IHGService, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Emmzie86, Thank you for sharing your experience with us. I am truly glad that our convenient location suited your travel well. While I am pleased with your kind comments, I apologize that not all aspects of your stay were exceptional especially the level of service you witnessed from one of our hotel staff members which may have fallen below... More 

Tokyo Prefecture, Japan
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 5, 2016

Rooms are on the small side, bathrooms are cramped unit bath style. Went to grab a beer after checking in but the mini bar was empty....This should be notified on check in and then i could have bought a beer at the shop...before going up to my room having a shower to open an empty mini bar......not very happy. Breakfast... More 

Helpful?
1 Thank Jeeei
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Jeeei, Thank you for sharing your feedback regarding your experience at ANA Crowne Plaza Narita. Please accept our sincerest apologies for not being able to inform you about our mini bar service. But as guest satisfaction is our top priority, rest assured that your comments have been well received and will be used to help us continuously improve our... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Energise in the Fitness Centre and spa at the ANA Crowne Plaza Narita hotel, 15 minutes by complimentary shuttle bus from Narita Airport. ... more   less 

Additional Information about ANA Crowne Plaza Hotel Narita

Address: 68 Horinouchi, Narita 286-0107, Chiba Prefecture
Location: Japan > Kanto > Chiba Prefecture > Narita
Price Range: $98 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANA Crowne Plaza Hotel Narita 4*
Number of rooms: 396
Reservation Options:
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Also Known As:
Crowne Plaza Narita
Narita Crowne Plaza
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