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Hinanoza

Travelers' Choice award winner
2-8-1 Akanko-onsen, Akancho, Kushiro 085-0467 , Hokkaido
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117 Reviews from our TripAdvisor Community

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Showing 27: English reviews
Level Contributor
15 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here two nights. The hotel itself was gorgeous from the foyer to the rooms. Lighting was relaxing and there was a no shoes policy throughout the hotel. The Japanese style room was very spacious and had a private onsen (small though and could have done with a bit of a scrub) a sitting area and a message chair.... More 

Helpful?
Thank Jerome R
Management response:

Dear Guests; Thangk you for your kindly comments and thrilled to know we provided you with a memorable stay. We constantly strive to go beyond our guest expectations of service and facility , as you might know, Lake Akan Tsuruga Besso Hina no Za is the most luxury hotel on the east of Hokkaido and we offer what the guest... More 

Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 20, 2016 via mobile

It's the best experience here. Hotel is located in the connivence location, close to the lake, opposite Lawson and easy walk to the tourist spot ( Ainu Village) Only 25 rooms with private onsen, you can feel so private, peaceful and privilege. We spent one night there with 4 of family member. Staff 's so polite and consideration. Even the... More 

Helpful?
Thank Jailly L
TsurugaGroup, 支配人 at Hinanoza, responded to this review

Dear Guests; What a delight to read the notes from your recent stay! We appreciate all of your kind words and recommendation , from the room amenity to the Kaiseki dinner and high quality of Japanese style service, etc. There are only 25 rooms at Akan tsuruga Besson HINANOZA , all the rooms are with private onsen. I am so... More 

Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed April 29, 2016 via mobile

We travelled with another couple and we were all impressed by their welcome greeting. The hotel is small but very comfortable. Every room with an onsen and a massage chair. Of course the meal is delicious and I can hardly finished. After staying in different onsen hotel. My experience is to stay at the cheapest room in the best hotel... More 

Helpful?
1 Thank Nyson
TsurugaGroup, 支配人 at Hinanoza, responded to this review

Dear Guests; Thank you so much for your 5 star rating. I am so glad that you had a great stay and enjoyed the accommodation , features and the Kaiseki course . You gave the readers some great advise and I am sure they will really appreciate it. We pride ourselves on ensuring all of our guests only receiving the... More 

Singapore, Singapore
Level Contributor
43 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 2, 2016

This property is beyond my expectations. Externally, it is quite unremarkable. Rather oldish looking and even a little run down. Inside is a whole different world altogether. It is owned by the Tsuruga Group of Hotels, which seems to have a near monopoly on the hotel business in the Lake Akan area. This must be their top end hotel amongst... More 

Helpful?
Thank Jason C
TsurugaGroup, 支配人 at Hinanoza, responded to this review

Dear guests; Thank you for your wonderful TripAdvisor review of your recent stay with us. We are always extremely pleased to hear such positive feedback from our guests as it assures that we are delivering the service we so highly pride ourselves on. We are pleased that you were happy with the top class hotel of Tsuruga Group in Hokkaido... More 

Singapore, Singapore
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed October 27, 2015

great experience in a boutique hotel of only 25 rooms. part of the tsuruga hotel chain which we have spent some nights in throughout our journey in Hokkaido. courteous and freidnly staff and a level of service that makes you proud you have chosen to stay here. both this and the Tsuruga Wings further down the same street gives their... More 

Helpful?
Thank johnCSC
TsurugaGroup, 支配人 at Hinanoza, responded to this review

Dear Guests; Thank you for such a positive and a five star review of your recent stay with us at Akan Tsuruga Bessou Hinanoza. I am always extremely pleased to hear such positive feedback from our guests as it assures we are delivering the service we so highly pride. Akan Tsuruga Bessou Hinanoza is the most luxurious Ryokan in the... More 

Singapore, Singapore
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed October 26, 2015

Stayed in the Ama No Za room with an attached onsen bath with my family. The room was large enough for 6, but they allowed a maximum of 3 per room. The view from the room is beautiful, and it was such a joy to wake up in the morning to such a wonderful view. Walking around the lake in... More 

Helpful?
1 Thank Rocketboywan
TsurugaGroup, 支配人 at Hinanoza, responded to this review

Dear Guests; Thank you so much for giving us a 5 star rating! It sounds that you had a great stay at Akan Tsuruga Bessou Hinanoza that is the most luxurious Ryokan in the east of Hokkaido. Actually the room Ama no Za can stay maximum of 5 adults which is the biggest room type and has the best seasonal... More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 4, 2015 via mobile

Terrible dirty and poor service. Dobout the management. There is strong bad smell from Towel and quilt. The bath floor is getting mildew and changed to black spot color. No recommend! The facility in room is mess and don't match. Sofa, carpet looks very dirty. It looks like a hotel just cost $250 dollar. Picture on website doesn't match the... More 

Helpful?
1 Thank Annie0990
Hong Kong
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 18, 2015

Best onsen we stayed in Hokkaido. Luxury with best service. We arrived the hotel earlier than the checking time. Our room was face to the lake and quite big. The decorations - unique. Amenities were all provided. This hotel had more privacy and quiet than its sister hotel. They provided free ice cream and drinks in the room. Free milk... More 

Helpful?
Thank SandiaBenny
Hong Kong, China
Level Contributor
67 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed June 3, 2015

Our room was quite big, with a living area, bedroom, and a large area for changing, showering, and an onsen bath. There was even a massage chair inside the room. There were many windows and there was a view looking out to Akanko. Nicely appointed and all the amenities were provided. There was a rooftop public onsen too. The lobby... More 

Helpful?
Thank CHM1
Sydney, Australia
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed March 21, 2015 via mobile

This is the 5th time within 4 months staying in Tsuruga hotels. And my last visit at Hinanoza was Oct 2014. I stayed at Tsuruga wings the day before therefore I requested early check in at Hinanoza and I was able to get the room before 12p.m. I stayed at Umi no za Rm 407, huge window overlooking the Lake... More 

Helpful?
3 Thank Lanjai
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
Things to do
  • Bar/Lounge
  • Hot Tub
  • Restaurant
  • Spa
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Free Parking

Additional Information about Hinanoza

Address: 2-8-1 Akanko-onsen, Akancho, Kushiro 085-0467, Hokkaido
Location: Japan > Hokkaido > Kushiro > Akanko Onsen
Price Range: $663 - $1,104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hinanoza 4*
Number of rooms: 25
Reservation Options:
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Also Known As:
Hinanoza Kushiro, Japan - Hokkaido
Hotel Style:
#1 Onsen Hotel in Kushiro
#1 Romantic Hotel in Kushiro
#2 Spa Hotel in Kushiro
#4 Family Hotel in Kushiro
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