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Forest of Akan Tsuruga Resort Hanayuuka

Traveler (192)
Room & Suite (60)
Dining (27)

About

#12 of 48 hotels in Kushiro
Location
Cleanliness
Service
Value
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Charming
Property amenities
Restaurant
Free parking
Bar/Lounge
Spa
Breakfast included
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Concierge
Electric vehicle charging station
Hot Tub
Laundry Service
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Smoking rooms available
193Reviews
2Q+A
9Room tips
Traveler rating
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+1
We stayed with this resort on 07Jul19 for one night only. We were assigned with room 312 and the room was with a great view of Lake Akan, but everything inside the room were old and in poor condition. They don't have central air-conditioning and the individual air-conditioner inside the room was so noisy, one of the flaps was missing and to make the situation even worse, the air-conditioner was installed very close to one of the beds by the wall, and it was really disturbing at night. The room charge includes breakfast and dinner. The food quality was acceptable and the buffet dinner were with quite a number of choices.
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I doubt I’ll stay in this hotel again. It’s really old. The rooms are big but the toilet is small and musty. They even provide an air freshener spray in the room. The rooms smell of smoke in the air even though you may ask for non-smoking room. Service is courteous but not informative- like they don’t inform you about complimentary onsen use of sister hotel. Its location in front of Lake Akan and opposite a drug store is the plus factor. The onsen is small and though you can use the onsen facilities in their sister hotel, the last shuttle bus is 9.30pm. There is a bath charge of Yen250 pax regardless whether you use or did not use the onsen. 2 out of our group of 6 only went to onsen. Parking charge is Yen400. The buffet dinner taste good. To mention, one of our group members vomited a few hours thereafter. We did not ask for help from hotel as she recovered the next day.
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We enjoy our stay in this hotel. We arrived in a rainy afternoon and were so glad that the staff was at the driveway as we were not sure if we were in the correct hotel. The room is big and comfortable. Bathroom is a bit small. The aircon is noisy. The lake view from the room is beautiful. We love waking up in such beautiful view. We enjoy the stroll early next morning in cool fresh air and birds chirping. The buffet dinner was great. There was a large tour group and long queues were formed in various stations. But food was replenished fast and of good quality. The staff arranged for us to sit in a quiet section of the restaurant which is nice.
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Good points: - rooms were big and spacious - dinner was amazing with a very good spread of food Bad points: - onsen was small and dirty. The part where the hot water flows out from, the floor was totally brown, as if it was burnt - arranged with the hotel beforehand to have a cake in the room (I even agreed to bear the cost) for the wife’s birthday, but this was not done - check in desk could not speak and English so it was difficult to understand. They just threw me papers to read on my own - when you ask for help to get the tatami set up, the guy shows attitude and rushes to complete the job
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From the outside, the hotel/resort look slightly old, but the service staff were really professional and warm. Most of them could speak some sort of English. The room size is great and I had a room facing the lake and it's beautiful. The buffet dinner and breakfast is really out of the world and as guests, you can use the other baths in the sister hotels. I will seriously consider this place if I am ever visiting Lake Akan.
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PRICE RANGE
$175 - $360 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hanayuka hotel kushiro
LOCATION
JapanHokkaidoKushiroAkanko Onsen
NUMBER OF ROOMS
95
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