I was very happy to have begun my first trip in Hokkaido at QKamura Shikotsuko.
The staff was helpful from when I first made the reservation. The official website for reservation in Japanese (booked directly with the hotel) offered more meal package options than what was on the English and Chinese website (booked through Rakutan and pay upfront), and the staff did their best to accommodate my request to change my package after booking.
Do expect a slight (but acceptable) delay in response, as not everyone there can handle English correspondence. But they do try hard, and there is usually one person with sufficient English ability to help you at the front desk once you're there.
It is one of the few hotels on my trip that have designated non-smoking rooms (rather than offering to use air freshener should you find the smoke smell bothersome), and from the floor plan they handed me (to show me where the room was), the... More