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Mitsui Garden Hotel Okayama

Traveler (268)
360
Panoramas (8)
Videos (2)
Certificate of Excellence

About

#6 of 61 hotels in Okayama
Location
Cleanliness
Service
Value
Certificate of Excellence
Really acceisible and convenience We are located on 2 minutes from JR Okayama Station. Easy access to big shopping mall including a big supermarket and foodcourt. Compact and comfortable room and stay with Free-Wifi. We aspired to give you restful time. Relax in a calm atmosphare, with chic interiors and views of greenery. Room Facilities TV / Fridge / Telephone / Bathroom (toilet, hower and bath module) / Kettle / Hair dryer / Air purifier with humidifier function Restaurant Garden Cafe (1F) *For Breakfast Only In this bright and open space, café customers can enjoy a Japanese and Western style buffet. We offers over 20 Japanese and Western style dishes, including local specialties made with local ingredients. Public Bath (10F) *For stay guest Only We understand the pleasure of slipping into a large hotel bath. Even business travellers can stretch out and let the tiredness of the day melt away in amoment. Our guests really appreciate the comfort of
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Spa
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Hotel links
Visit hotel website
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Hotel packages
696Reviews
5Q+A
8Room tips
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Popular mentions
You wouldn’t come to Okayama just to stay here but it certainly suits the purpose as a centrally located base. Right behind Hotel Granvia by train station and next to Aeon Mall. Clean. Spacious indoor public onsen. Breakfast buffet is big and varied but usually quite crowded. Chinese brand hotel. Windows open a bit which is nice. Contrary to earlier reviews I could adjust aircon. The Granvia has much bigger lobby and restaurants if that matters. But Who eats at the hotel anyway?
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Response from mgh-okayama, マネージャー at Mitsui Garden Hotel Okayama
Responded 2 weeks ago
Thank you for staying with us. We are very glad to hear that you are satisfied with nice experience at our hotel with good location. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We will continue our effort to provide the best service to have an exceptional experience in Okayama. Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future. Sincerely Yours, Mitsui Garden Hotel Okayama, Front Office Manager
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I travel to Japan twice a year and have stayed at many chain hotels like APA, Sunroute, and Toyoko-Inn. Mitsui Garden Okayama is, by far, the WORST hotel experience I’ve ever had in Japan. To cut to the chase, you have absolutely no control over your room temperature, and it gets really hot. They explain that every room is on central heat/air-conditioning with a control unit in every room, but the unit is just for decoration because it does not work. No matter what temperature you set on the unit, it won’t turn on the AC. There are a couple other reviews that mention this issue on TA, just search for them. I went to report the issue to the front desk and they told me to just open a window, but the first night I did that, I had two mosquitoes in the room (no bug screens on the windows). Woke up with several nasty bites. So my options are to slowly roast in my room, or get Japanese Encephalitis. If you’re visiting in the Spring or Summer, enjoy waking up in the middle of the night in a pool of sweat. Beds and pillows are also uncomfortable (like sleeping on padded cardboard). Only appeal of this place is the public bath, but it’s crowded at all hours. Do yourself a favor and stay at Hotel Granvia next door, or anywhere else besides Mitsui Garden Okayama.
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Response from mgh-okayama, 支配人 at Mitsui Garden Hotel Okayama
Responded Apr 15, 2019
Thank you for having chosen at Mitsui Garden Hotel Okayama from among a number of hotels and taking time to review of the hotel. We very regret to hear that we were unable to meet your expectations in regards to our room condition. Kindly be advised that air conditioning system, heating and cooling, can be varied by our staff according to the weather, the season and other factors. So if you need some rental items such as an electric fan, a humidifier, extra pillows etc., please feel free to contact front desk. We are afraid that we can not change the air conditioning system immediately. However, your comments have been shared with us and we ensure to improve the problem in the near future. Again, please accept our deepest apologies. Mitsui Garden Hotel Okayama Front Office Manager
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We spent a night at this hotel holidaying south of Japan. Location of hotel is excellent as it is just next to Shinkansen train station. Hotel room size is pretty good and well maintained. Hotel staffs are pretty good with English and able to give us good advise to the nearby places of interest (helpful). As we came from the same hotel in Tokyo (Gotanda), we found this hotel smaller and did not provide bottled water (inconsistant service??) and coffee in the room, at the same price! One can find lots of restaurants near the hotel / train station too.
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Response from mgh-okayama, フロント オフィス マネージャー at Mitsui Garden Hotel Okayama
Responded Jan 24, 2019
Thank you very much for having stayed at Mitsui Garden Hotel Okayama and distributing your time to share your feedback. We are so fortunate enough to know that you were impressed with our location which is one of the selling points. As you mentioned, there are some convenient public transports and a big intersection where a lot of bus stops are kindly gathered. Furthermore, some of the famous attractions such as Okayama Korakuen, Saijyo Inari Shrine and Naoshima are good for discover of Japan. On the other hand, we are sorry to hear that the size of your room did not meet your expectations. We would appreciate your kind understanding for the room situation in the city of Japan. Okayama is densely populated city, we designed most of our room a bit compact but for function and convenience. Furthermore, we regret to hear that the room rate could not exceed your expectation. Regarding with the price, as you may know, the room rate is changeable depending on the season and occupation of room. Furthermore, we are disappointed to hear that you were not satisfied with our room amenities which is bottle of water and coffee. In order to stay more comfortably for all guest’s from overseas, the process is not something that can be carried out within a short period of time but we do hope that our willingness to help our guests in every need and the effort placed can create the comfortable environment for all our guests. However, your comments have been shared with concerned departments for our next renovation in our future. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit. Front Office Manager
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This is my second time staying at Mitsui Garden Hotel Okayama (4 nights), I travel myself this time, unlike last time was traveled with girlfriend. The single room is typical size but not too small compared to other 3 star hotels, the bed is semi-double which is big enough for me. The location of this hotel is really excellent, only about 5mins walk from Okayama Station, easy to locate! There is very big public bath at top of the hotel which can relax your day after travel, I just love it!
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Response from mgh-okayama, フロント オフィス マネージャー at Mitsui Garden Hotel Okayama
Responded Jan 15, 2019
Thank you very much for having stayed at Mitsui Garden Hotel Okayama and distributing your time to share your detailed feedback. We are fortunate enough to know that our location and public bath room could meet your satisfaction. Our hotel is ideally located close to the Okayama station that allows travelers to enjoy the convenience of our location. The location of our hotel is very central to everything and easy to access such as train station and Okayama Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Okayama city where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment. Furthermore, we have received so many positive comments from thousands of our guests in the past on our well-equipped public bath which has a superb little Japanese garden view. You can have a refresh and relax time at the public bath room. On the other hand, we are sorry to hear that the size of your room did not meet your expectations. We would appreciate your kind understanding for the room situation in the city of Japan. Okayama is densely populated city, we designed most of our room a bit compact but for function and convenience. However, your comments have been shared with concerned departments for our next renovation in our future. Once again, thank you for taking time to share your feedback, and we look forward to hopefully welcoming you back again in the not too distant future. Front Office Manager
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I just spent 3 nights at the hotel and it was really excellent service and amenities. I must mention though, don't book with Agoda! They roped me into booking with them instead of straight with the hotel and I ended up paying more and it didn't include breakfast! Breakfast was also excellent and well worth the extra $30 I paid for two days' worth. There's a buffet with so many choices. The location of the hotel is really convenient too, between Okayama station, Aeon Mall and a quick bus or tram to Okayama gardens and castle.
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Response from mgh-okayama, フロント オフィス マネージャー at Mitsui Garden Hotel Okayama
Responded Dec 14, 2018
Thank you very much for having stayed at Mitsui Garden Hotel Okayama and taking the time to share your experience with us. Firstly, we are delighted to learn that you enjoyed many aspects of your stay including our service, amenities, and convenient location. We are pleased that our team left you with a positive impression. On the other hand, we regret to hear about your unpleasant experience regarding your reservation through the online travel agency. However, we are glad that you were satisfied with our breakfast and rest of your stay with us. Once again, we very much appreciate your feedback, and it would be our pleasure to have you stay with us again the next time you visit Okayama. Front Office Manager
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PRICE RANGE
$62 - $156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mitsui garden okayamaokayama mitsui garden hotel
LOCATION
JapanChugokuOkayama PrefectureOkayamaOkayama Station
NUMBER OF ROOMS
352
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