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Buena Vista Hotel

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249 Reviews from our TripAdvisor Community

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Showing 71: English reviews
Reviewed 3 weeks ago

This hotel was a nice change from the western chain hotels in Japan. The hotel staff were polite and extremely helpful! The conference center meeting space was elegant, and the food was amazing...extremely efficient for a conference event. The hotel is conveniently located near the center of Matsumoto and train station, but far enough a way (5-10 min walk) to...

Thank travellight9
ホテルブエナビスタ, お客様担当マネージャー at Buena Vista Hotel, responded to this review

Thank you for staying at our hotel. Very sorry to not give a satisfaction to you. As much as possible to be able to improve. Thank you.

Reviewed October 21, 2016 via mobile

This is a very decent hotel. The rooms are basic and clean. The beds are a bit hard but the cushions are good. The breakfast is of a good level. The location is good in respect of the JR station and the town

Thank Jan-Paul D
ホテルブエナビスタ, お客様担当マネージャー at Buena Vista Hotel, responded to this review

Thank you for staying in our hotel. Me to choose our hotel, thank you. Also you want to use. Thank you.

Reviewed July 29, 2016

Non-impressive, nondescript hotel. They were celebrating their 25th anniversary and the rooms rather looked as if unchanged during that time. Breakfast buffet was very nice, both western und japanese style food being served. Not a place I would go back to.

Thank G B
ホテルブエナビスタ, お客様担当マネージャー at Buena Vista Hotel, responded to this review

Thank you for staying in our hotel. Me to choose our hotel, thank you. Also you want to use. Thank you.

Lausanne, Switzerland
Reviewed May 25, 2016

The hotel is at a walking distance from the bus and railway stations and it offers a free shuttle service which is very convenient for those who have luggage. Guest travelling in couple should avoid the so-called “semi-double rooms” which are, in fact, single rooms where one person cannot move unless the other sits on the bed. There is also...

1Thank PfgMfl
Singapore, Singapore
Reviewed April 26, 2016 via mobile

Came from the Tateyama Kurobe Alpine Route after a long and.exhilirating day to see the ice wall. Dinner buffet wasn't great but the breakfast buffet more than made up for it. Most impressed with the range of good food spread on the 14th floor.

1Thank KwongLok
Poole, United Kingdom
Reviewed April 25, 2016

This is a very clean hotel. Staff are helpful but rooms are somewhat small but comfortable with plenty of facilities. We did not eat evening meal at the hotel, only breakfast which was varied and adequate.

Thank Graham206D
London, United Kingdom
Reviewed April 22, 2016 via mobile

This is an "ok" hotel with nice rooms and reception area but the main restaurant in the top floor has a strange attitude We were told that it didn't have English translated menu which is ok if the staff can help with translation but they were unwilling to do so also although the restaurant is large only 6 tables were...

Thank JHBtravel
Reviewed April 17, 2016

The hotel is located 10 mins walk from train station, catering to business meetings and coach tours so don't expect cosy. I had a non smoking room on the Executive floor (12). The room did not smell of cigarette smoke but the hallway did. Room was average size, comfortable bed, nice amenities. It is about a 15 minute walk from...

Thank Londontravelller
Philadelphia PA
Reviewed April 9, 2016

This is a large business hotel about a ten to fifteen minute walk from the main train station. It appears relatively new and it is kept very clean and orderly by friendly helpful staff. My partner and I had a large room on the 13th floor. The beds were very comfortable, the wifi was free and worked well. The bathroom...

1Thank haddy0
Basingstoke, United Kingdom
Reviewed April 4, 2016

We arrived at this hotel at 17.00 after travelling all day. Some of us did not want to go out for a meal and decided to eat in the hotel. My fiend and I only wanted a snack and it was advertised we could get this in the cafe. Unfortunately that was not the case. They would let us have...

Thank Basingstoke7raveller
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question


  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities

Additional Information about Buena Vista Hotel

Address: 1-2-1 Honjo, Matsumoto 390-0814, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Matsumoto > Matsumoto Station
Price Range: $69 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Buena Vista Hotel 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Buena Vista Matsumoto
Hotel Style:
#18 Best Value Hotel in Matsumoto
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Questions & Answers

Here's what travelers have asked, with answers from Buena Vista Hotel staff and other travelers.
1 question
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Questions? Get answers from Buena Vista Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on higher floor have lovely views of mountains”
 of 5 bubbles Londontravelller, Apr 17, 2016 | Read review
“Our room was on the next to the highest floor and was very quiet.”
 of 5 bubbles haddy0, Apr 9, 2016 | Read review
“Higher floors offer better room and better views.”
 of 5 bubbles SPD2014, Dec 18, 2015 | Read review
“High up rooms gives good views over the city at night”
 of 5 bubbles JM-Mebear, Nov 14, 2015 | Read review
“Choose another hotel.”
 of 5 bubbles endofcity, Oct 14, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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