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Kanazawa Hakuchoro Hotel Sanraku

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Traveler (235)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hotel is located in a prime spot for guests to visit well-known attractions such as Kanazawa Castle Park, the Kenroku-en gardens, Higashi Chaya Machi district, the 21st Century Museum of Contemporary Art and the Ohmicho Market. We offer natural hot-spring of soft aromas. Try your unexperienced healing and ease your mind with our Onsen.
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Property amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Classic
Family
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Package Deal
414Reviews
4Q+A
16Room tips
Traveler rating
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Popular mentions
This hotel is in a class of its own with regards to service. The most accommodating front desk I have ever experienced. I salute them! Warm concern greets you in every touch point. Even seeking restaurant suggestions receive a prime consideration by any one of their staff.
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Hotel's Favorite
Everything about this hotel is luxurious and amazing. The Japanese style room is a must! It is so peaceful. It provides a unique way to experience the culture as well. The staff are amazing! Everyone is amazingly professional, warm, and friendly. I also recommend the coffee.
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Response from hotel_sanraku, Web content staff at Kanazawa Hakuchoro Hotel Sanraku
Responded Dec 23, 2018
Dear G1630OZashleym, Thank you very much for sharing your positive feedback on our hotel. We are always pleased to hear from our guests, especially when they get the opportunity to explore Japanese culture by staying at traditional Japanese hotel room and enjoy the services the hotel has to offer. In addition, we are also happy to hear you found our staff professional and friendly. Your positive feedback will provide them with great encouragement to keep doing what they are doing. Thank you once again for your comments and we hope to see you again in a near future at our hotel. Kind Regards,
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we stayed here for 4 nights. Very helpful staff. We stayed in a junior suite on the 6th floor and the room was quite large and very comfortable. Onsen is in the basement - not very crowded - not sure how many guests are actually staying here - but we enjoyed our stay here .
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I write this trying to calm myself as we have just been disturbed by a call from the front desk - at 10:00 pm tonight -regarding a hotel charge for a massage my wife enjoyed earlier today. Apparently she signed the spa bill thinking it would be settled at check out, but we were
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Response from hotel_sanraku, Web content staff at Kanazawa Hakuchoro Hotel Sanraku
Responded 1 week ago
Dear L3162UXstephenj, Thank you for taking the time to give your feedback on your stay. I was disappointed to read that your stay was disrupted by a call from the front desk at night and had an unpleasant experience as you would have expected. I sincerely apologize for the inconvenience this has caused you during your trip. It is only through feedback like yours that we are able to improve upon the service that we provide to our valued guests. While I wish we could have been the hotel you were looking for, I am sorry if we missed an opportunity to serve you better. Again, we are incredibly sorry for this experience and look forward to welcoming you in the near future. Kind Regards,
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We spent three days at Hotel Sanraku in an Executive Luxury Room. From the moment of our arrival, we were greeted and assisted at every turn by staff members. The hotel itself is a lovely period place and located ideally between major touring points. Our room was terrific.
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Response from hotel_sanraku, Web content staff at Kanazawa Hakuchoro Hotel Sanraku
Responded Jan 22, 2019
Dear half712, Thank you very much for spending the time to review our hotel. It is always a pleasure to hear positive feedback from our guests. Our hotel is located right in the heart of Kanazawa, so we are pleased that you found us to be in one of the ideal location Kanazawa’s has to offer. We are also thrilled to know that you enjoyed our buffet-style breakfast, mainly reflecting the rich and local food culture of Kanazawa. We offer a wide variety of traditional Japanese products and Western-style breakfast menu that you can start your days of visit in the best way here, in Kanazawa. Thank you once again for your wonderful comments and we hope to see you again in a near future at our hotel. Kind Regards,
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Previous
Do you have parking for the car?
Do you have Western breakfast?
Yes, we have western menu items as an integral part of our breakfast buffet menu. Comments by Wendy M & IndiaRavi are absolutely right, as our breakfast buffet showcases culinary culture of Kanazawa, highlighting seasonal dishes of this castle town and local produce. However, I would like to remark that it is prepared by the chef who had been trained in Alsace for 4 years, also we put an importance on the taste of international travelers as well as domestic guests.
1 vote
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do you have bicycles
Dear E G, Unfortunately, we do not have bicycles for our in house guest. Instead, we do offer an IC card for the Public Rental Bicycle at our concierge desk at JPY1,000.
0 votes
大浴場はありませんか?
とてもコンパクトではありますがとても温まるいい温泉があります。お湯の色は少し茶色の温泉で、身体がつるつるになります。ホテルの雰囲気もいいし、せっかくですので温泉に浸かって疲れをとりましょう。おすすめですよ!
1 vote
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"ask for a softer pillow -"
"Say you have asthma to ensure a non-smoking room"
"We chose a traditional Japanese style room, with a window alongside the parkland"
"Request the room package that include the bath experience. It's a lovely way to unwind."
"We liked our view of the park. Whole hotel was quiet and serene."
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PRICE RANGE
$145 - $428 (Based on Average Rates for a Standard Room)
LOCATION
JapanChubuHokurikuIshikawa PrefectureKanazawa
NUMBER OF ROOMS
85
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