We can at Business trip me and my 4 colleagues ,took 4 rooms mine was 409 supposed to be a delux room but unfortunately we had a v bad experience it started with the Low service and low maintained rooms , pricing not as per written , very old permises , parking very bad , can’t be at all considered a 5 stars Hotel , very basic breakfast ,no amenities in in bathroom you have to ask for all , my shower door was not closing so all water was going out called maintenance they said Tom can be fixed ! Not same day and tomorrow never came !even the cups at room where cartoon take away ! The phone broken the tiles the shower the lamps while only 2 positive where bed and tv ! Any way for a Hilton and as a member I’m very dissatisfied and very surprised and sure if you go Aqaba out out of your planning unless it’s changed in total as permises and managements .i ordered evening a fruit cocktails was written 3 jd when bill came next day on check out it was 6,2jd !! Etc of surprises.. at the end I can say it was a bad experience..…
in the first i really feel a little confuse and it looks that i will change the hotel until i meet Mr. Shishani who really change my trip to better and make everything go smooth and very good and let me see how this hotel was very nice and give a really 5 star service really much appreciate for his professionality and solve the issues and really big thanks for Mr. Asem from the reception for his help and nice welcome I’m sure i will visit them again
Again a good place for your business trip. They’re so Lucky to have Mr. Shishani among their staff, who helped us as a company with everything from the moment we left Amman till the last moment before our departure back. Good luck to you and best wishes for more success Double Tree by Hilton Aqaba
Stayed only 1 night in this hotel as part of a tour in Jordan. The installations are fine, we stayed at the adults pools which was very convenient and calm. What are disliked truly was that at 5:00PM we still had no room (and we had 2 rooms) so couldn't reach bags and had to change in the lockers. Your had to queue to get to talk to the front desk (in our case 45 minutes) ¡to tell us they are sorry but there is no room and maybe at 18:00. after discussing and going over w head finally had one room and apologies were very weak and feable. We had lunch at 6the restaurant at the hotel and it is a trip off- 120€ for 3 pizzas and cokes? doesn't surprise us that is empty the place.
It was my first time at Double tree and I had so much fun , this the place where you can go and relieve from the stress, special thanks for Jenny , Roxanne , and Suhaib they were so helpful and taking care of my daughter she wasn't able to eat so he got drawing book and she was very happy , Thank you Double tree for excellent services. 😊
It's a wonderful hotel with kindful crew and has a great boffet. Chef Qusai was very kind and he is very good in his work. 👌👌👌👌👌🌴🌴🌴🌴🌴🍲🍲🍳🍳🌯🥙🌮🥪🍕🍲🥘🍕🌭🥣🍜🍱🍰🎂🍪🍪🍫🥧🍧🍨🍦🧁🥮🥣🥯🥨🥖🥐🍞🥞
From porter to front desk staff ,I had the best trip ever . I have no words enough to thank all staff during my visit . Mr Abbas ,I appreciate all your help finding me a great room to accommodate my needs ,you are simply the best . Ali,Areej ,Qusai ,Mahmood and Roxanne,you are the kindest human I ever met since I became HHONORS Diamond member . I hope I did not forget anyone . I really recommend Hilton Doubletree for everyone who expect perfection in customer service . Thank you again and yes I will definitely come back .
Great stay , I would like to thank all the staff and they are very helpful and professional , especially Suhaib from the main restaurant , he has made my stay enjoyable , keeps asking if we need anything , and he has recommended the roof top bar show at night it was really Amazing , thank you Suhaib .
I have greatly enjoyed my stay at Double Tree. I was greeted with a warm welcome by Roxanne at the breakfast service and at the cookie shop. She has made my stay enjoyable. She has greatly recommended the roof top bar show at night when we ch was the highlight of my trip. Thank you Roxanne and Double Tree
Great hotel, the staff are very helpful and professional especially Mahmood from the front desk, the rooms are clean and comfortable. the spa is great for a massage after a long day. great location with many shops and restaurants near by.