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All reviewsthe concierge loungeoutdoor poolbreakfast buffetshuttle servicefront desk stafffitness centerrooms were very cleanking roomwingswalden galleriaparking lotnorth campusoatmealshopping tripoff the highwayranigrazie
Hotel was sold out. Hotel staff was overwhelmed. I had checked in the day before as a good gerbil in response to the Marriott Email to do so. I had 2 rooms. I had requested connecting rooms. I arrived after 4 - well after check...More
Response from Nicholas B, General Manager at Buffalo Marriott NiagaraResponded yesterday
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that...More
Excellent customer service for the check in and nice view from 10th floor. Only con is that the bathroom was exceptionally small with only one sink and very little vanity space. Very convenient location off of 290.
My husband and I enjoyed our stay here. Nice hotel with very friendly staff. Hopping bar and restaurant. Great work out room to start our mornings. Close to the falls. Clean and comfortable rooms. Would recommend.
Staff and Manager are very nice - no complaints there (would be one star otherwise). Paid for the Concierge floors - supposed to get a free breakfast and food in the evenings. Hors d'oeuvres from 5:30 to 7:30 p.m. so went to the bar downstairs...More
Response from Nicholas B, General Manager at Buffalo Marriott NiagaraResponded 3 weeks ago
Good morning Porky,
My deepest apologies that you feel our pricing is to high but I can guarantee we are in line with the rest of the market and what everyone else normally would be charging. We are not the local dive bar, we are...More
hotel is very clean. Excellent service at reception - friendly with a smile. Building is a little old but well maintained. Rooms are very clean, comfortable bed, soft and firm pillows, good size tv with a lot of channels. bathroom well stocked, instant hot water...More
Response from SkyCooperS | Reviewed this property |
I told the housekeeping. When I leave the room.. Also put a note on the glass that cove it..when I chk out I try to let the front desk know.. But she is too busy chk in guests.. Only one agent n there around six guest... More
I told the housekeeping. When I leave the room.. Also put a note on the glass that cove it..when I chk out I try to let the front desk know.. But she is too busy chk in guests.. Only one agent n there around six guest waiting..then the shuttle to the airport arrive so I leave it as is..