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Buffalo Marriott Niagara

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Buffalo Marriott Niagara
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775 Reviews from our TripAdvisor Community

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Showing 758: English reviews
Reviewed 2 days ago NEW

This is not like most Marriott hotels, it is more like a motel that is used for conferences, and is simply not up to the standard you expect from this premier brand. I've since discovered this is a franchise property and not corporately owned by Marriott. The staff are very friendly and helpful but the hotel just is not up...

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Helpful?
Thank Howelldavid506
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello Howelldavid506, Thank you for taking the time to give feed on the property in regards to your recent stay at the Buffalo Marriott Niagara. Most Marriott's are franchised and are all different. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Upholding our...

Rockville, Maryland
Reviewed 4 days ago NEWvia mobile

Room was below average for Marriott standards. No executive lounge. Bathroom very small. Positives.. room service was good, breakfast good, fitness center good by hotel standards. As Gold member was able to check in early using Marriott app.

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Helpful?
Thank Mike W
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello Mike, Thank you for the honest feedback. Are rooms were just recently renovated with new soft goods and are in the process of having new LED TV's installed. I am surprised to hear about the executive lounge? We do have one on are 10th floor. Please let me know next time you are in town and I will make...

Reviewed 6 days ago NEWvia mobile

In all my travels I have never come across worse customer service than at this hotel. The women at Starbucks was not only completely unprofessional and rude to me, she was rude to my 5 year old son. Newly five year old son I might add as we were staying in the hotel for a weekend trip to celebrate his...

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Helpful?
Thank Sara F
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello Sara, My deepest apologies for the poor experience you may have received. That is not the perception we want our guests to have when they stay with us. I am unaware of your incident and do not have an email from anyone in regards to it? My apologies if it was blocked or if something happened. Please feel free...

Wichita, KS
Reviewed 1 week ago

Upon arrival at 5:30pm on a Thursday I was greeted at the front desk with friendliness and efficiency. My concierge floor room (10th floor) was clean and up to date. Plenty of outlets to charge electronics. Good selection of toiletries, although I did not use any. Hot water readily available and water pressure in the shower was above average at...

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Helpful?
Thank dresf
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello dresf, I am very happy you enjoyed your stay with us. We understand that most of our guests like to enjoy the outlets in the later hours so we made sure to accommodate. We look forward to your next visit with us.

Toronto
Reviewed 2 weeks ago

My son and I went for 1 night on New Years Day from Toronto to do a little Buffalo Shopping Trip. This hotel is very nice and clean. It was New Years but their lounge for Gold members was open and they served pie, chicken fingers and other basics. They also provided a nice breakfast in the lounge including quality...

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Helpful?
Thank CanadianTraveller883
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello CanadianTraveller883, Thank you for your gracious and honest review. We will warm the pool up for you!

Aurora, Canada
Reviewed 2 weeks ago

My wife and I decided to stay at this hotel again on our way out of town. We had a really early flight (6:30 AM). We used a Marriott reward this time. We were provided a room on the Concierge floor (10th floor). We checked in around 5 PM on December 20th. We asked about parking our car at the...

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Helpful?
Thank AtwoZ
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello AtwoZ, We are extremely happy you enjoyed your recent stay with us. Thank you for the review and we look forward to seeing you again in the future.

Costa Mesa, California
Reviewed 4 weeks ago

This Marriott has been here for at least 20 years but they have modernized it and it was in excellent condition. The lobby and bar have been upgraded very tastfully. We arrived late and were still able to get a meal at the bar which was very good. We have stayed hear before and will again

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Helpful?
Thank William O
Nicholas B, Manager at Buffalo Marriott Niagara, responded to this review

Hello William! Thank you for the kind review. As you stated this property is a staple in the Buffalo area and has been taking care of guests alike for 30+ years. We look forward to seeing you again in the future.

Singapore
Reviewed 4 weeks ago via mobile

The room is great, spacious and the service is excellent. The people are friendly and the cafe at the hotel serves good food. All requests were attended to with speed and by courteous people. It's also near to the University at Buffalo. Easy for us to get there.

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Helpful?
Thank RachelnRichard L
Nicholas B, Manager at Buffalo Marriott Niagara, responded to this review

Hello Rachel & Richard, We are so happy that you had such a great stay with us! The team works really hard to ensure that every guest has a personalized experience. We hope to see you again soon...

Westfield, Indiana
Reviewed December 14, 2016 via mobile

Nice hotel. Room was clean, tidy and basic. Staff was friendly, and efficient. Checkin was quick. The hotel offered a free shuttle service from the airport. It took 15-20 minutes to get to the hotel, once the shuttle showed up. The food it the restaurant was yummy. I had the traditional Beef on Weck and buffalo wings. It is a...

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Helpful?
1Thank TravelinTodd
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello Todd, I'm happy you enjoyed your stay with us. I wish we could of excedded your expectations further to get a 4 or 5. please reach out to me personally to let me know what we could have done better.

Bonstetten, Switzerland
Reviewed December 12, 2016 via mobile

I did not get the best possible rate, but just under $170 all taxes included still okay for the services you get. VIP lounge on 10th floor for Marriott Gold Members, free WiFi for everybody, free pool, free gym, bar. Breakfast buffet is at $17 extra. Nice large rooms, free parking, coffee maker in the room. Very friendly staff &...

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Helpful?
1Thank Mathias S
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello Mathias, Thank you for your positive comments. We strive to ensure all of are guests have a wonderful stay. We look forward to seeing you again soon.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Blue Fire Grill
Blue Fire Grill
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge

Additional Information about Buffalo Marriott Niagara

Address: 1340 Millersport Highway, Amherst, NY 14221
Location: United States > New York > Amherst
Price Range: $130 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Buffalo Marriott Niagara 3.5*
Number of rooms: 356
Reservation Options:
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Also Known As:
Buffalo Marriott Niagara Hotel Amherst
Marriott Hotel Amherst
Marriott Amherst
Amherst Marriott
Hotel Style:
#3 Business Hotel in Amherst
#8 Family Hotel in Amherst
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Questions & Answers

Here's what travelers have asked, with answers from Buffalo Marriott Niagara staff and other travelers.
3 questions
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Copiague, New York
Pittsburgh, Pennsylvania
over a year ago

See all questions (3)

Questions? Get answers from Buffalo Marriott Niagara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay at the Hyatt Place”
 of 5 bubbles Howelldavid506, 2 days ago | Read review
“Concierge is the way to go if you have Marriott rewards”
 of 5 bubbles AtwoZ, 2 weeks ago | Read review
“Ask for higher floor level”
 of 5 bubbles bocha120, Sep 23, 2016 | Read review
“pay a little extra and stay close to the falls”
 of 5 bubbles caribbindian, Sep 22, 2016 | Read review
“Rooms with pool view are better”
 of 5 bubbles bml654, Sep 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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