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All reviews the concierge lounge outdoor pool breakfast buffet shuttle service front desk staff full service rooms were very clean business center king room wings walden galleria great room north campus minute drive parking lot oatmeal shopping trip
Spent 4 days at this hotel, it is a little tired, and in need of some updates. However, having stayed in many US hotels I would have to say the service is up there with the best. Additionally, the warm service felt genuine, and not...More
I attend monthly work seminars at this location. I left behind a bag and laptop with so many important files on it. The staff all helped in trying to locate it. Lisa and Reggie worked especially hard with me and looked with me everywhere!! It...More
Response from ScottG3348, General Manager at Buffalo Marriott NiagaraResponded 1 week ago
Dear Valued Guest,
Thank you so much for your kind words. It can be unsettling to lose something at a hotel, and I am so pleased to hear that Reggie and Lisa were able to assist in securing a happy conclusion to this story. I...More
Stayed with my kids while visiting Niagara Falls. Hotel seems outdated..as Marriott Platinum Elite member..i was supposed To get updated and was unsure if my room was an upgrade. Windows baseboard were falling apart. Room was normal regular room. However the concierge lounge was not...More
Response from ScottG3348, General Manager at Buffalo Marriott NiagaraResponded 2 weeks ago
Dear Valued Guest,
Thank you for taking the time to comment regarding your recent stay at the Buffalo Marriott. We are pleased that you chose to patronize us, and cherish our Platinum Elite members. I am so sorry for the inconvenience your experienced during your...More
Terrible experience. Stayed 9/1/2018. In-room WIFI was extremely slow (and we are Platinum Marriott members) Customer service was non - existent and some staff borderline rude and unprofessional in their appearance. I called from the room to inform the front desk that WIFI isn't working...More
Response from ScottG3348, General Manager at Buffalo Marriott NiagaraResponded 4 weeks ago
Thank you for your feedback regarding your recent stay at the Buffalo Marriott. I apologize for any inconvenience experienced during your stay. Have recently assumed the General Manager role at the property, my focus during my time here is to uproot and eliminate...More
Ali & Paul at the front desk were amazing and really went the extra mile for my wife and I. Aline in housekeeping actually dropped everything and escorted us to the main lobby from our room because we had driven around the property to park...More
1 Thank RoyH1220
Response from Scott G, General Manager at Buffalo Marriott NiagaraResponded August 16, 2018
Thank you for your awesome review of our staff. We truly believe that we are fortunate to have the opportunity to host each and every guest and I am so happy to hear that you and your wife recognized that firsthand at the Buffalo Niagara...More
Stay at Buffalo Marriott Niagara, a centrally located hotel in Amherst, New York situated off the 290 expressway, within walking distance of the State University of New York at Buffalo North campus. Our …MoreBuffalo hotel is also moments from Niagara Falls, Buffalo Niagara International Airport and the waterfront in downtown Buffalo. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from NicholasB2475 | Property representative |
My apologies but the lounge is not open on the weekends per Marriott's policy. The lounge does offer all types of beverages, the alcoholic ones are not complimentary but the non are complimentary.