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Holiday Inn Buffalo Amherst

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Holiday Inn Buffalo Amherst
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121 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Reviewed October 29, 2016 via mobile

Hotel check in staff was unusually unfriendly. Pictures are misleading. Hotel is outdated and very basic amenities. No elevator to second floor, which didn't affect us but we found it unusual. Would not stay here again. Location is poor as well. Overall a very underwhelming experience.

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Helpful?
Thank KPWB21
IHGService, Guest Relations Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear KPWB21, We appreciate your time in writing a review about your stay at our Holiday Inn Buffalo Amherst, NY. It is unfortunate to learn that our hotel amenities like the elevator in addition to our welcoming staff did not meet your expectations. As we are serious on customer retention, please know that your feedback will be noted. We are...

Kahului, Hawaii
Reviewed October 26, 2016

We booked for 2 nights but after the first we were out of there..I cannot say more than run, rabbit runaway. It is run down and dirty, the staff seems to be all first day trainees from all over the world. This is a Holiday Inn that looks more like Hotel California where you check in but can never check...

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Helpful?
Thank Pathleader
IHGService, Guest Relations Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear Pathleader, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to address this with you further and have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very...

Reviewed October 19, 2016 via mobile

It is old and run down the staff is unpleasant They checked me into an already occupied room. The new room they moved me to is at the far end of the hotel and up stairs. Now the room key doesn't work and no replacement keys work so I have been sitting in the hallway for an hour because they...

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Helpful?
1Thank David S
IHGService, Guest Relations Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear David S, Thank you for choosing to stay at our property and sharing your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Your concerns regarding the unkempt condition of the facility and poor customer service will be certainly...

Albany, New York
Reviewed October 11, 2016 via mobile

Hotel continues to deteriorate. Room was musty, lots of mold in the bathroom and blocked shower drain. Very poor value. I will drive an extra 10 minutes to avoid staying here again. Hotel is a disservice to the Holiday Inn name.

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Helpful?
Thank foodie29786
IHGService, Guest Relations Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear foodie29786, Thank you for taking the time to share your feedback regarding our hotel. While we appreciate you choosing our hotel for your travel needs, it is disheartening to learn that the overall cleanliness of the room you have stayed at may have fallen below your expectations. We apologize for any inconvenience this may have caused you. We would...

Ray Brook, New York
Reviewed October 5, 2016

I was staying here with a college sport team. The hotel was a good price and the staff was helpful, but the hotel itself is very outdated and not a typical Holiday Inn. The room smelled musty and the hotel itself is kind of pieced together. It does not have a free breakfast. Do not recommend.

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Helpful?
Thank kjo44
IHGService, Guest Relations Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear kjo44, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback on acknowledging our helpful staff and if the prices are at par. However, we are truly sorry if your stay was...

Reviewed October 5, 2016

I expect a certain level of quality with Holiday Inn chain hotels. They are generally new or remodeled and have comfortable, clean accomodations. This hotel is ancient and dingy. I have been told by local coworkers that this facility will be demolished soon. I have no reason to believe otherwise based on the condition it is in.

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Helpful?
Thank Brian V
IHGService, Guest Relations Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear Brian V, Thank you for staying with us and for leaving a short review. I am sorry for any inconvenience that the condition of the hotel fell below your expectations. I have noted your comments and have forwarded them to our hotel management for the identified issues to be addressed accordingly. We hope we have a chance to host...

Philadelphia, Pennsylvania
Reviewed September 8, 2016

Reasonably priced and well located if transiting the Buffalo area. The check in experience was different, the night clerk was friendly and the combination of piercings and glitter was cute. The room was large and the AC worked well but due to the high humidity this week the room felt damp. The attached restaurant is understaffed one young person greeting,...

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Helpful?
Thank Richard K
IHGService, Guest Relations Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear Richard K, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that the quality of food served and the size of the room received are at par. However, we regret if you did not fully enjoy your stay due...

Toronto, Canada
Reviewed August 29, 2016

My husband and I wanted to get away for a couple of days and chose this hotel. The staff was very friendly from the front desk to maintenance. The king size bed was so comfortable we felt like we were in our own bed at home. We had a problem in the bathroom as the sink would not drain. We...

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Helpful?
Thank Maggiet1946
brooklyn
Reviewed August 28, 2016 via mobile

Yes will let u know. Coming. Back from niagara fall's Canada to NY. It was after12 at night we called in holiday Inn. To stay over night. I can tell u folks. It is the same as a five star hotel what you pay more then a double and don't get so nice what. I got in holiday inn nice...

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Thank marty344
Trenton, Canada
Reviewed August 25, 2016

Very good front desk staff, the hotel is a bit dated on the outside, rooms are fine but wifi was sketchy and the toilet was slow to flush and loud to refill. We didn't try the hotel restaurant as Bob Evans is across the street.

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Helpful?
Thank Ted P
IHGService, Guest Relations Manager at Holiday Inn Buffalo Amherst, responded to this review

Dear Ted P, Thank you for staying with us recently and for taking the time to write a review of our hotel. I am pleased to know that you found our staff to be commendable. On the other hand, allow me to apologize for any inconvenience you may have experienced due to the WiFi service provided and our toilet. Let...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Holiday Inn Buffalo-Amherst, conveniently located between Buffalo and Niagara Falls, NY. Only a few miles from the Buffalo Niagara International Airport we offer free 24-hour airport shuttle. Our location is ideal for taking in the sights around Buffalo. Only a short drive to Niagara Falls, the Boulevard Mall, University of Buffalo Center for the Arts, and many summer festivals including the Italian Fest, Allentown Art Festival, Wing Fest and the Canal Fest. The hotel offers an indoor pool, 24hr fitness center and full service restaurant; blvd Bar and Grill offering American fare including Buffalo wings and award winning Bar-B-Q Ribs. The Holiday Inn Buffalo-Amherst is an ideal place to stay for the sports fan. Close to UB Alumni Arena, Northtown Center in Amherst Ice rink and Coca-Cola Field, home of the Buffalo Bisons. Ralph Wilson Stadium, home of the Buffalo Bills, is only a 30-minute ride. ... more   less 

Additional Information about Holiday Inn Buffalo Amherst

Address: 1881 Niagara Falls Blvd, Amherst, NY 14228-3517
Location: United States > New York > Amherst
Price Range: $163 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Buffalo Amherst 3*
Number of rooms: 199
Reservation Options:
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Also Known As:
Holiday Inn Buffalo Amherst Hotel Amherst
Holiday Inn Amherst
Amherst Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Buffalo Amherst staff and other travelers.
2 questions
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Lyndonville, New York
over a year ago

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Questions? Get answers from Holiday Inn Buffalo Amherst staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Couples would like the back rooms where it is very quiet, while families would probably prefer a midrange room to be closer to the pool.”
 of 5 bubbles Maggiet1946, Aug 29, 2016 | Read review
“Get a room on the 2nd floor.”
 of 5 bubbles Alan2996, Aug 14, 2016 | Read review
“Rooms in the back are further from the road and quieter.”
 of 5 bubbles kathym646, Jun 30, 2016 | Read review
“Don't get 121, get a few rooms down because ice machine is very loud. I'd also ask for interior room to prevent morning sun waking you up.”
 of 5 bubbles jmoonesq, Jun 4, 2016 | Read review
“A room at first floor since there are no elevators.”
 of 5 bubbles permanentourist, Jun 2, 2016 | Read review
5 of 5
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