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DoubleTree by Hilton Hotel Buffalo - Amherst

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DoubleTree by Hilton Hotel Buffalo - Amherst
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860 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Buffalo - Amherst
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Showing 860: English reviews
Louisville, United States
Reviewed May 2, 2016

Great hotel, great employees! Highly recommend. Very clean and everyone was kind and helpful. Felt right at home. No complaints, would stay here again. As a 26 year old female, I felt very safe during my stay.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Alison P
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Alison P. Thank you for staying with us during your recent visit to Amherst. I will be sure to pass along your comments to the staff. We hope to see you again should your travels bring you back this way. Regards,

Staten Island, United States
Reviewed May 2, 2016

Went to Univ of Buffalo to see the school. Hotel is a block from north campus. Went to Niagra Falls day before, only a short ride away (about 30 minutes), kids loved it. Went to Toronto next day to see a Blue Jays game, nice indoor stadium. Free parking was nice. No free breakfast. Clean friendly hotel.

Review collected in partnership with DoubleTree by Hilton
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1Thank Joseph P
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Joseph P, I happy that you chose to stay with us while touring the University at Buffalo. It's great that you had some time to visit the Falls and take the short trip to Toronto. We hope to see you again, should your travels bring you back this way. Regards, Judy

North Dartmouth, Massachusetts
Reviewed May 1, 2016

Family rooms were all on same floor. Convenient for visiting. Corridors were quiet. Kids went to pool area. We were there to visit with relatives who live in Amherst. Location was great. Enjoyed the cookies on arrival, the coffee in room and fruit at front desk. No complaints!!

Review collected in partnership with DoubleTree by Hilton
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1Thank Sherri H
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Sherri H, Thank you for choosing to stay with us at the DoubleTree by Hilton. Happy to hear that you enjoyed your stay, as well as our amenties. We hope to see you when you are in town visiting relatives again! Regards,

Suffolk County, NY
Reviewed April 29, 2016

Came here on a work trip. Overall the staff was friendly and the rooms were clean. I was disappointed overall as the walls were extremely thin. I could hear my neighbor use the toilet and snore. In addition, I was not able to watch my tv as the channels did not come in properly.

Review collected in partnership with DoubleTree by Hilton
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1Thank L0vesTheSun
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear LovesTheSun, I am sorry to hear that we failed to meet your expectations during your stay here. I appreciate your comments and they will be used to improve our product and service. I do hope if your work should bring you back to the area, you will consider staying with us once again. Regards,

Brea, California
Reviewed April 29, 2016

Excellent service, friendly staff and met all of my needs. The cookies provided at arrival were delicious. Would recommend this hotel to others. Enjoyed my stat and the location and perfect for the site I was visiting.

Review collected in partnership with DoubleTree by Hilton
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1Thank christyg225
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear christyg225, I am happy to hear that you enjoyed your stay here at the DoubleTree by Hilton, as well as the cookies!!! We do hope to see you again, should your travels bring you back to the area. Regards,

Reviewed April 28, 2016 via mobile

Desk staff extremely accommodating and helpful. Shuttle prompt and accommodating. Breakfast very yummy! King bed comfortable and cozy. I felt safe (being a younger female traveling for work in unfamiliar territory.) Bar/food staff also friendly. I felt as if I made new friends in Buffalo after my stay!

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Thank Samantha R
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Samantha R, I totally understand, that when travelling, it may be daunting. I am happy to know that we made you feel safe and secure. I will be sure to pass along your comments to our staff. We always like to feel that our guests leave as friends, and hope to see you again! Regards,

Lugoff, South Carolina
Reviewed April 25, 2016

I have stayed at this hotel 3 times (3 to 4 nights each trip) over the past 14 months. Each time the staff has been wonderful, the food great, the drinks cold, and the rooms very clean. Just don't plan on watching much TV! They have some type of satellite TV and some channels are "analog" and some "digital". The...

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Helpful?
Thank tizlaney
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear tizlaney, I would like to apologize for the issues with our TV service. We actually are in the process of installing new cables in the hotel, as we have found that was causing the problems. We expect to have that complete within the next 30 days, so you should not experience any difficulties in the future. We hope to...

McDonald, United States
Reviewed April 25, 2016

We had a wonderful stay with family and friends. Very kid friendly and a very nice pool for the kids and adults to enjoy. The staff was very welcoming and accommodating. We will definitely return to this hotel next time our travels bring us this way.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Christopher M
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Christopher M, So happy you were able to enjoy your stay and our pool with your family. It certainly has a nice relaxing atmosphere! We look forward to seeing you again! Regards,

Reviewed April 25, 2016 via mobile

I'm a DoubleTree fan. I stay at Hilton properties routinely. This hotel was clean but basic. The staff was very friendly. It would have been nice to see complimentary coffee service in the lobby. In room coffee was provided, but it was set up for only 2 people, not three coffee drinkers. Very conveniently located to UB campus.

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Helpful?
Thank Saxtell
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Saxtell, I am happy to hear that you are a fan of DoubleTree by Hilton properties. If you should return to the area, please consider us again. If you contact me prior to your arrival, I will make sure you have plenty of coffee stocked in your room. Regards,

Gautier, United States
Reviewed April 24, 2016

Room was not equip with anything to make you feel at home. There were no microwave, fridge, stove or any items to make you comfortable. I had plan a 2 week stay but only stayed one night and moved to a hotel right across the street that had everything I was looking for at a better rate. The staff was...

Review collected in partnership with DoubleTree by Hilton
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Thank Darren W
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Darren W, I am sorry that we failed to meet your expectations during your stay here. We do have rooms equipped with a fridge and microwave, however, we must have been sold out of that room type when you reserved your room. I am happy to hear the our sister hotel was able to accommodate your needs. If your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Buffalo - Amherst

Address: 10 Flint Road, Amherst, NY 14226 (Formerly Hotel Indigo Buffalo Amherst)
Location: United States > New York > Amherst
Price Range: $100 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Buffalo - Amherst 3.5*
Number of rooms: 199
Reservation Options:
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Also Known As:
Hotel Indigo Amherst
Amherst Hotel Indigo
Hotel Style:
#4 Business Hotel in Amherst
#5 Family Hotel in Amherst
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Buffalo - Amherst staff and other travelers.
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Questions? Get answers from DoubleTree by Hilton Hotel Buffalo - Amherst staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“First floor was great.”
 of 5 bubbles DennisPatrick28, 4 weeks ago | Read review
“look before accepting your room... We were in a rush or should not have kept our room.”
 of 5 bubbles RaymondA722, Feb 7, 2017 | Read review
“Stay away from the Lobby if you want quiet”
 of 5 bubbles 163bobt, Dec 5, 2016 | Read review
“I use the Hilton Honors app on my phone and it lets you check in and choose your room from the app.”
 of 5 bubbles Nw8517, Oct 26, 2016 | Read review
“It was quiet throughout the building, but we always request a room away from the elevators.”
 of 5 bubbles B1676PFdanr, Oct 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question