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DoubleTree by Hilton Hotel Buffalo - Amherst

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DoubleTree by Hilton Hotel Buffalo - Amherst
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734 Reviews from our TripAdvisor Community

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Showing 734: English reviews
Wheaton, IL
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This is a nice doubletree. The only problem I had was with the TVs on the exercise equipment. Half of them didn't work. The hotel was remodeled within the last ten years. It is clean and the beds are very comfortable. The breakfast and room service for priced fairly. There was also free coffee on the Honors floors in the... More 

Helpful?
Thank JFFWheaton_IL
Winter Springs, Florida
Level Contributor
250 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel was fine but a little rundown. I liked the artistic touches that made it more interesting than a standard room. However, the bathroom arrangement was awkward so that you could barely get in past the door. The curtains and fixtures were worn out. Breakfast was not included. Free wifi was good.

Helpful?
1 Thank lizardtiff
Victoria, Canada
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Great service, courteous staff and the perfect location if you are driving and want to see the Niagara Falls but don't want to pay crazy prices to be near the falls or have to drive into Buffalo. Maybe next time read the requests and instead of leaving me stuck with a sofa bed, add an extra bed, like I asked... More 

Helpful?
1 Thank Carlos M
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Carlos M Thank you for staying with us during your recent visit to Niagara Falls. I apologize that we were unable to honor your request during your stay. I hope you will consider us, if your travels should bring you back this way again. Regards, More 

PHILADELPHIA, United States
1 review
3 of 5 stars Reviewed 1 week ago

First at the arrival the staff was rude and let you feel as you were a weight for them. Not even a smile was provided at the welcome.We were 3 and only two voucher for breakfast was provided. This is very rude. I was told that the company policy dictate for only two voucher, but if you are committed to... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Luca R
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Luca R I would like to apologize for the issue during your check-in. Please know that this will be addressed with our staff. We appreciate your business and I am sorry that we failed to meet your expectations. Thank you for your comments, as they can only help us to improve our customer service. Regards, More 

Maple Grove, United States
1 of 5 stars Reviewed 1 week ago

Bathroom had mold and TV was not fully operational - only had a few analog stations. Service was very poor and slow in the restaurant, even at a time when it was not very busy. Maid service occurred very late in the day, once after 5 PM and only after a complaint.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patrick S
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It was very good clean rooms, friendly environment . It is close to Niagara Falls . We love the area , free overnight parking. Easy to access to amenities. One thing only make sure to get same room type with the reservation.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 257berrina
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear 257berrina I'm happy to hear that you enjoyed your stay here at the DoubleTree by Hilton - Buffalo/Amherst. Thank you for choosing to stay with us during your visit to Niagara Falls. We hope to see you again. Regards, More 

Temecula, California
Level Contributor
196 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 1 week ago

Decent clean hotel with fluffy towels and a comfortable bed with nice pillows, however it's pretty standard fare for a business hotel. The a/c is loud, the wifi is free and it’s interior been updated recently. The breakfast is not free, but there is a free shuttle to/from the airport.

Helpful?
1 Thank rkashmere
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear rkashmere Thank you for staying with us during your recent business trip. I'm happy to hear that you were able to take advantage of our complimentary airport shuttle. We hope to see you again, should your travels bring you back to the area. Regards, More 

Toulouse, France
1 review
2 of 5 stars Reviewed 2 weeks ago

Had very high expectations.When we reached itself we had to wait for rooms to be cleaned.end of day room service was terrible. Towels and toilet tissues werent replaced. They were stingy to even replace the sugar packets and cups for coffee. Wouldnt recommend to anyone.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Winnie C
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Winnie C Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us... More 

Syracuse, United States
Level Contributor
4 reviews
2 of 5 stars Reviewed 2 weeks ago

This hotel is very convenient to all major roads and is very close to UB. The bed is incredibly comfortable, though firmer pillows are a real need. The room is clean, but housekeeping starts knocking at 8am...on the weekend. And the cookies were warm. On the downside...parking is difficult because it is shared with other hotels. This is a very... More 

Helpful?
Thank Joseph G
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

i called and booked my room the same day, no issues from the staff like some hotels. Phone interaction was good, however once I arrived to the hotel the experience was great. Staff was super friendly, rooms were clean and fitness center was decent.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank C6896YCsarahb
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear C6896Ysarahb I'm glad we could accommodate you for your last minute travel plans. Thank you for your positive comments about our staff, I will be sure to pass them along! We hope to see you again! Regards, More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Buffalo - Amherst

Address: 10 Flint Road, Amherst, NY 14226 (Formerly Hotel Indigo Buffalo Amherst)
Location: United States > New York > Amherst
Price Range: $115 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Buffalo - Amherst 3.5*
Number of rooms: 199
Reservation Options:
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Also Known As:
Hotel Indigo Amherst
Amherst Hotel Indigo
Hotel Style:
#4 Business Hotel in Amherst
#5 Family Hotel in Amherst
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