Great Place and lovely people. Went with whole family , 5 members. Extended for time till our flight timing. Front Desk Ms.Mary lovely person to chat each time we pass by the lobby. Mr.Lung help us extend the room till our time desire. It was relax-full complete.
Had a stay here recently and was blown away with the level of service and the quality of the food and amenities. Looking forward to returning with my family as soon as possible to relive one of my best resort stay experiences ever!
Nice place and we are really happy time here. very clean room and so beautiful resort and room very large. food was excellent and a lot of food, staff very helpful, we would like to stay few more day but no more time, will come back again.
To relax and have a good time, I definitely recommend this place! The spa and food were amazing. Most of all, service here was extremely excellent. However, I did go during storm season, so I cannot review the outdoor amenities or beach too well. I spent five days/four nights at this resort in a group of 8 with 2 villas. The villa itself was worth 4 stars because it could have been cleaner- there were some dirty/dusty spots through the villa but those were quickly fixed by a call to the front desk. The chairs by the pool were full of leaves and bird poop. The spa here, however, is a MUST!!! The prices are super reasonable and the facilities are super clean. This was definitely a highlight of the trip. My group had sessions with Thuy, Linh, Be, Man, Hien, Thao, and Y who were super good and helped us totally relax during this trip. The food and restaurant was super good! There was a lot of choices for every age and type of person. The food was really fresh and well prepared. The service at the restaurant was incredible detailed. For example, if we were missing utensils, they brought it out right away without us even saying anything. For all we needed, they tried to accommodate us right away. On the day we went to Bana Hills, they weren’t supposed to let us have to go food, they gave each of us a small box of cookies. They were incredibly kind and well mannered. We really appreciated that since not all of our group could eat Vietnamese food- they were able to have sandwiches. On that note, the service here was so great that I gave 5 stars. We were welcomed by concierge workers who were super nice, Thanh Hoa and Thu Hien. They checked us in really quickly, were well organized and gave us drinks. The bell boy, Khanh, gave us a really thorough tour through the villa with clear instructions and was very cheerful and enthusiastic and made our first impression of the whole resort very happy and good. The luggage carriers and transportation workers were really nice and amiable. Tuan Anh, Vinh Nguyen, Loi Nguyen, Trong Cao and especially Thanh Do Nguyen were exceptional. They were really careful with all our belonging and were really nice kids. The hotel also assigned us a driver from the airport, Tai Nguyen who was phenomenal! He was very friendly and accommodated us through the trip. I highly recommend him!!…
Staff are very helpful and friendly. Everything is immaculate and rooms are very spacious and clean. There was a British couple that left a review complaining that the pool was too cold. Get over yourselves - typical whinging fat old brits. The pool is superb and temperature is perfect. Love being able to walk down to the beautiful beach after a swim in the pool!