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Palazzo Hotel & Apartment

9,10,11 Tran Bach Dang Street Ngu Hanh Son District, Da Nang 550000 Vietnam
Traveler (23)
Room & Suite (19)
Pool & Beach (5)

About

Location
Cleanliness
Service
Value
Khách sạn Palazzo được thiết kế theo lối kiến trúc Pháp, vừa cổ điển vừa hiện đại mang phong cách sang trọng, tinh tế, lại vừa trang nhã, ấm áp. Khách sạn gồm 45 phòng ngủ khách sạn và căn hộ, trang trí nội thất tiện nghi, hiện đại, hồ bơi tại sân vườn rộng rãi thoáng mát. Từ khách sạn, quý khách có thể dễ dàng đi đến những thắng cảnh, địa điểm nổi tiếng của Đà Nẵng.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Business Center with Internet Access
Non-smoking hotel
Dry cleaning
Laundry service
Free internet
Wifi
Public wifi
Internet
Breakfast available
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Room features
Non-smoking rooms
Suites
Air conditioning
Minibar
Refrigerator
Good to know
HOTEL CLASS
44Reviews1Q+A2Room tips
Traveler rating
  • 17
  • 13
  • 10
  • 1
  • 3
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Popular mentions
Stayed 5 nights. Staff are very friendly. Beds comfy. Shower is great. Near the beach and lots of mini markets and restaurants near. Takes only a short taxi ride into town. We did have a few problems. The room was not clean. There was dust and hair on the floor. The table was sticky with coffee spills. The ceiling fan was missing and the smoke alarm very dirty. There were wires showing and a hole in the ceiling. Breakfast is ok but tea was cold. The cleaning staff wake you early with their noisy chatter.
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Response from Da Nang P, Quản lý bộ phận lễ tân at Palazzo Hotel & Apartment
Responded Jan 6, 2019
Dear Chrisoula, Firstly, Palazzo hotel & apartment team is thankful for your staying with us. We are very happy to see your good reviews on Tripadvisor, we hightly appreciate your reviews. Your satisfaction at our hotel is our motivation to try hard to serve guests with best service. Besides, we feel sorry for the minus points,we try to improve the service everyday to bring the wonderful service for your next trip. Hope to serve you and your partners in the nearest time. Thanks again. Palazzo Team.
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Cheated hotel & management. I made the reservation for 3 nights via Booking.com then later for less than 12 hours I cancelled because of the plan changed so I had to pay for the cancellation fee for 1 night which is okay but they charged me the total 3 nights, after charged for the whole 3 nights one of their staff send me an email they accidentally charged for 3 nights and asked if I still would like them to keep me the room I said no just refund me the rest of the 2 nights. 2 weeks later I got a refund only 1 night back, I emailed them and asked they said they apologized and will send me the refund as soon as possible up until now nothing. Personally I never stayed at this hotel and I will never make any reservation with this hotel ever again. CHEATED HOTEL.
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After having stayed here in May this year, we decided to return to Da Nang and the palazzo hotel. This time we stayed 8 nights. Again we found our room to be spacious and clean. The bed was comfortable again, even for a tall person like myself. The shower was great. Maybe not the most spacious, but frankly we couldn't care less. The very best about palazzo hotel however is beyond any doubt Ms. Hue. Contrary to other staff, her English is good and she is the most service minded receptionist we have ever met so far. My suggestion for management of palazzo hotel: when you open up palazzo II in 2019, make sure Ms Hue will get a managerial role over your staff - no doubt she will help increase the service level of palazzo even further.
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We had a great time. Staff were very friendly and helpful and spoke English well. . The room was just as we had expected and the bed was comfy. The hotel had everything we needed, breakfast included but my favourite was the location near the beach. I'll be coming back.
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Response from Da Nang P, Quản lý bộ phận lễ tân at Palazzo Hotel & Apartment
Responded Sep 9, 2018
Dear Jennifer M Firstly Palazzo hotel & apartment team is thankful for your staying with us when you visited Da Nang last trip. We are very happy to see your good reviews on Tripadvisor early morning, we hightly appreciate your reviews. Your satisfaction at our hotel is our motivation to try hard to serve guests with best service. Hope to serve you in the nearest time. Palazzo Team.
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+1
My new wife and I booked into this hotel and I cannot say I’ve been more disappointed. I don’t even know where to start. The lights you see in the photo down the side of the head boards are actually now just raw wires. I have been moved rooms and this is the same in both. The plugs beside the bed didn’t work in our first room and there were lots of screaming families running about the corridors and shouting until the small hours. The shower seals look like they’ve been chewed and the general level of cleanliness is terrible. There were black hairs all over the floor, a half eaten, now hairy, chocolate ball and coffee/tea stains. The windows are covered in dirt and the bathroom windowsill was stinking. You are provided with well used dirty flip flops! It’s safe to say we went nowhere near them. Breakfast isn’t too great either the coffee is luke warm and the afore mentioned screaming kids spent the morning plonking on the piano. There is a lot of building work going on in the general vicinity and doesn’t look to be stopping anytime soon. 2 nights here 1 to go and I cannot wait to move on. It’s such a shame. The bellman however is a diamond in the rough... he is complete aces!
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Response from Da Nang P, Quản lý bộ phận lễ tân at Palazzo Hotel & Apartment
Responded Sep 9, 2018
Dear Raffa, Firstly Palazzo hotel & apartment team is thankful for your staying with us. We are very happy to see your good reviews on Tripadvisor, we hightly appreciate your reviews. Your satisfaction at our hotel is our motivation to try hard to serve guests with best service. Besides, we feel sorry for the minus points,we improve everyday to bring the wonderful service for your next trip. Hope to serve you in the nearest time. Palazzo Team.
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PRICE RANGE
$27 - $216 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Palazzo Hotel
LOCATION
VietnamDa Nang
NUMBER OF ROOMS
45
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