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Palm Garden Beach Resort & Spa

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#61 of 142 Hotels in Hoi An
Certificate of Excellence
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Palm Garden Beach Resort & Spa
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2,000 Reviews from our TripAdvisor Community

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Showing 1,588: English reviews
Massapequa, New York
Reviewed January 18, 2016 via mobile

Apparently my original review was taken down... I'm sure the hotel, as shady as it is in fraudulent billing practices, had something to do with its removal. The hotel is very shady, underhanded and dishonest! Out of the 7 hotels we stayed at, this by far was the lowest form of dishonesty I've ever seen. They will charge you for...

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Helpful?
18Thank rnapier23
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear rnapier23, Thank you for making your point of view on Tripadvisor and as informed I have reached you via email to discuss further on the issue. Palm Garden Resort is a high value and professional destination providing the most safety and high quality service to our clients from all over the world, so learning from feedback and improve from...

British Columbia, Canada
Reviewed January 18, 2016

Had a lovely stay at this beautiful oceanfront 5 star resort in December! Ideally situated within close proximity to the Historic Town of Hoi An, for those looking for a luxury beachfront resort & spa with 5 star distinction, then you simply must check out this gorgeous property. Rooms are tastefully decorated with all that you would expect from this...

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Helpful?
3Thank Robert T
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear Robert T, Thank you for rating us as a 5-star resort fully meet guests' expectation in all the services, the landscape and the facilities that you had experienced during your holiday at our hotel. We are so happy to read all these details in your comments as it is just great recommendation to our travelers who look for a...

Wales
Reviewed January 17, 2016

Well we have just got back from the most relaxing holiday ! We desperately needed to relax and this resort was perfect. We spent 10 nights here and could have stayed longer. The manager and his staff could not have been more helpful. Anything you wanted or needed was produced very quickly.we arrived in the evening of my birthday and...

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Helpful?
1Thank cuddlesWales
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear cuddlesWales, Thank you for choosing us for your holiday and i am so happy to read that you had the most relaxing stay at Palm Garden Beach Resort Hoi an. I sincerely appreciate when you said that our team was helpful and the service was quick and the amazing birthday arrangement we made which all smiles upon delivering the...

Reviewed January 16, 2016 via mobile

I've been to resorts around the world but never have I had such an amazing experience. Presented immaculately, with staff so welcoming and happy to help with any whim. Close to plenty to do- the old city, marble mountain and with the beach at your doorstep you will never be bored. Will be recommending palm gardens to all my friends...

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Helpful?
2Thank hkitt
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear hkitt, It was so impressed for us to read that your stay at Palm Garden Beach Resort Hoi an is on top quality of many resorts you have stayed in regards with the resort presentation and especially the high level of service standard by our staff who were always welcoming and happy to help with any whim for our...

London, United Kingdom
Reviewed January 16, 2016 via mobile

We came to Vietnam for our honeymoon and upon arrival at this resort were upgraded to a superior garden view room. The room was fantastic and the grounds are absolutely beautiful and highly maintained. We ate lunch in the restaurant on the first day and couldn't fault it - it was also quite reasonably priced although we ate out for...

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Helpful?
3Thank nikkipag
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear nikkipag, It is nice to read that you had great time and enjoyed your honeymoon at our resort and I highly sincerely appreciate your high rating on excellent service and facilities our team offered you during your stay. With pleasure I will pass your compliments to the whole team for great encouragement and continuing to provide the excellent service...

Cairo, Egypt
Reviewed January 15, 2016

My family spent five nights at Palm Garden over New Years Eve 2015. Upon arriving, 40 minutes in traffic from Danang Airport, we were greeted by warm smiles, and a pleasant open air check in arrangement. As we did not include our children in the reservation, we paid the addition fees per the reservation agreement. This, including the required NYE...

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Helpful?
2Thank jaredites1
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear jaredites1, Thank your family very much for spending a five-night stay at Palm Garden Beach Resort and especially choosing to celebrate with us through the NYE at the time. It was indeed a pleasure to meet and I sincerely appreciate your comments which are detailed and such your advice made value for our hotel that see the needs of...

Reviewed January 15, 2016 via mobile

This hotel was the best of our trip to Vietnam. We stayed at 7 hotels during our trip. I really like hoi an as a city and this resort was a perfect retreat. Note that this resort is not in the busy downtown, but they have regular shuttle service. Also, the rooms and amenities were great as were the staff....

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Helpful?
2Thank James H
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear James H, Thank you for spending 7 nights at our resort and I was impressed to know that you had great stay with us and rated high recommendation for our resort. Thank you for sharing all your excellent experience with Tripadvisor's readers who our team looks forward to consistently providing the best possible service for any of the stay...

Lancashire, United Kingdom
Reviewed January 13, 2016

We stayed here as part of a family group. The de luxe room was excellent, good facilities and a nice balcony. My only problem was that the pillows were too deep and a bit lumpy. The Palm garden and general surrounds are lovely and beautifully maintained. There is a great pool with two large area suitable for children. Plenty of...

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Helpful?
2Thank LizzyPUk
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear LizzyPUk, Thank you for your stay at Palm Garden Resort Hoi an and I sincerely appreciate your constructive comment since you raised that if the coffee would take an improvement then we reach top high standard. I have briefed this with the beverage manager and he noted and prepared different kind of coffee he could mix creating more attractive...

Essex, England
Reviewed January 9, 2016

Part of my Tour of Vietnam I wanted to spend some down time on the Beach or by a pool. I can recommend this place if you want a happy and quiet time especially in the evenings. Room was well presented and a good standard. I loved the massage though my body disagreed the following day. Do go and get...

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Helpful?
4Thank ohayo1
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear ohayo1, Thank you for taking time to write your feedback to Tripadvisor with regard to your stay at Palm Garden Beach Resort Hoi an. While i was happy to read that you enjoyed a relaxing stay and highly rated the service at our spa I was very much concerned on the issue you raised with regard to the service...

Reviewed January 7, 2016

Palm Garden Beach Resort & Spa has been downgraded due to its services and hospitality. Restaurant staff: Catering staff should have given way to eaters while supplying food from the inside kitchen to the dinning area where food was displayed. Waiters need to show more passion to eaters. Swimming pool: life savers need to be aware and stop kids from...

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Helpful?
Thank Minh Duc T
VAN DUNG L, room division manager at Palm Garden Beach Resort & Spa, responded to this review

Dear Minh Duc T, Thank you so much for your constructive feedback and your comments could give us the opportunity to understand clients and improve for the best from what have been not well done. I do sincerely appreciate the information you suggest and will require the team action immediately so that Palm Garden Beach Resort Hoi an will always...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on five hectares of landscaped tropical garden with over 400 species of palm trees and plants right along a 220-meter stretch of the famous Cua Dai, Palm Garden Beach Resort and Spa offers a touch of Hoi An's traditional architectural design combined with a taste of modern luxury and only 5 minutes by car from the UNESCO- recognized World Heritage Hoi An ancient town. The combination of nature and a unique architecture remarkable of the culture of Hoi An make a distinctive character for Palm Garden Beach Resort and Spa. Elegant accommodation comprises 216 wooden-designed rooms and beachfront bungalows. Spacious guest rooms have been constructed from and furnished with natural materials, and all feature a private balcony and modern amenities. Resort facilities encompass a deluxe spa offering best products, a fitness centre complete with sauna, state of the art meeting facilities, water sports activities, a private beach, and a 969 square-metre outdoor pool surrounded by lush gardens. Guests are sure to enjoy the resort's selection of cuisine, ranging from traditional Vietnamese to international specialties at restaurants. ... more   less 

Additional Information about Palm Garden Beach Resort & Spa

Address: Lac Long Quan Street, Cua Dai Beach, Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Price Range: $115 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Palm Garden Beach Resort & Spa 4.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Palm Garden Beach Resort And Spa
Palm Garden Beach Hotel Hoi An
Palm Garden Hotel
Palm Garden Hoi An
Hotel Style:
#8 Business Hotel in Hoi An
#11 Top resorts Hotel in Hoi An
#12 Romantic Hotel in Hoi An
#15 Family Hotel in Hoi An
#18 On the Beach Hotel in Hoi An
#26 Luxury Hotel in Hoi An
#38 Spa Hotel in Hoi An
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Questions & Answers

Here's what travelers have asked, with answers from Palm Garden Beach Resort & Spa staff and other travelers.
78 questions
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Questions? Get answers from Palm Garden Beach Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go for as big a room as you can afford - sea view.”
552wendyd, 4 days ago | Read review
“Beachfront Bungalows are worth the extra money for size and lcoation.”
Ollie30367, 1 week ago | Read review
“Interconnecting rooms great option for familes”
HelenS36, 1 week ago | Read review
“Both parts of site we stayed in were great - quiet and we'll maintained.”
iangroyw2017, 1 week ago | Read review
“Wifi intermitent. all rooms are good and clean and spacious.”
Jjbaabaa, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question