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Mercure Hoi An Royal

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Mercure Hoi An Royal
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194 Reviews from our TripAdvisor Community

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Showing 136: English reviews
Reviewed 3 days ago NEW

Travelled to Hoi An in early December 2016 and this hotel is without a doubt the best hotel we've stayed at our entire trip. The staff are absolutely amazing, the facilities are great (especially the spa and pool areas) and the room was extremely comfortable and spacious. The hotel offers numerous complimentary services such as shuttle buses to and from...

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Helpful?
Thank Taylah B
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Taylah B, Thank you for posting your great comments sharing your experience with us. It is very glad to know that you have enjoyed your stay and communication with our staff. I wish you a very merry Christmas and hope to welcoming you again. Best Regards Masayuki Kobayashi

Toronto, Canada
Reviewed 1 week ago

Great value. The rooms are spacious, bathrooms very clean. The location is half way to old town and the other way to the beach. Unfortunately we didn't have the weather to go to the beach which was disappointing. The staff in the hotel are incredibly friendly and helpful if you need questions answered. Love Vietnam and Hoi An!

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Helpful?
Thank foster319
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear foster319, Thank you for sharing your experience on tripadvisor. Yes, it usually rains many days during this period of the year. By continuous rain for last few weeks and released the water by dam on upstream area, ancient town was flooded yesterday. However many tourists enjoyed taking a boat go around the ancient town where supposed be on the...

Reviewed 1 week ago

I operated a tour and our clients stayed here 1 night. They were very happy and felt good. They had a nice comment about your accommodation. Staff were very friendly and helpful. They supported us a lot such as room for briefing, meals, and swimming pool. Special thanks to Ms Lien and Front Desk Department From Camp Asia

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Helpful?
Thank 155maxxd
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear 155maxxd, Thank you for your kind stay at Mercure Hoi An in last week. Yes, we paid special attention to your group arranging the breakfast at pool side and special care for check in due to large numbers of guests. I will make sure pass your message to Lien and our front office team. All of us look forward...

Adelaide, Australia
Reviewed 1 week ago

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Helpful?
Thank Graeme H
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Ho Chi Minh City, Vietnam
Reviewed 2 weeks ago

Traveling with a group in November 2016, this hotel was a nice place to stay on our trip. The service approached what I would expect from an Accor hotel. Vietnamese style service can sometimes feel a little too pushy and makes me uncomfortable, but not here. The room was comfortable and the bed & pillows were amazing ... [What's the...

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Helpful?
Thank jpsfroggy
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear jpsfroggy, We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest's satisfaction is our primary concern. Our bed mattress and pillows have replaced in early last year and our house keeping staff try to keep all the linens clean and good smell. It is still on the process of...

Reviewed 2 weeks ago

Very friendly staffs from our check-in all the way till check-out. The hotel is decorated in royal style, What we liked the best, were the corridor walls and the swimming pool. During our visit, we decided to go to the ancient town by bicycles which are complimentary for all guests. It took all in all about 15 minutes to get...

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Helpful?
Thank Argyranthemum
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Argyranthemum, We are delighted to learn that you enjoyed your stay and our hospitality. Your kind comments are very important to us as it allow us to maintain the high standard of quality and services. The water of beach is not really nice around this time of the year due to rainy season but if you have a chance...

Reviewed 2 weeks ago

I enjoyed my stay in Hoi An in my last vacation here, a historical city of Vietnam where you guys can see both modern building and rice paddy in it, the hotel is appropriately good for its brand Mercure in an old city, can't stop mentioning a guy named Vuong - the bellboy who talked and advised me where to...

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Helpful?
Thank Riccardo G
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Riccardo G, We appreciate you taking the time to post your feedback on tripadvisor. It is very glad to hear our bellboy, Vuong gave you a lot of local information and you explored the city. I will be make sure passing your message to Vuong. Your kind feedback makes us higher motivations of improving our service further. All of...

Danang
Reviewed 4 weeks ago via mobile

We just spend one night here, but are disappointed from the Mercure here. Standard this hotel chain has does not apply here. Hotel became overtook from another hotel group as far as I understood, and this is what you find here. The attitude from a old Hotel is inside many areas. --> Hotel rooms ok, but not nice. Damaged floor,...

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Helpful?
2Thank Manf S
MercureHA, General Manager at Mercure Hoi An Royal, responded to this review

Dear Manf S, I would like to thank you for spending a time to post your review on tripadvisor. Accor has started manage this property since early last year and property has partly refurbished before we took over. And we are still trying to improve the product. It is with sincere regret that we note your dissatisfaction with our staff...

Brisbane, Australia
Reviewed 4 weeks ago via mobile

Room was a average size clean and quiet basic room with all the standard facilities the pool and restaurant are great the catering and room staff are good however the reception and door staff were constantly trying to find out what we were doing and asking us to go to there particular your or family restaurant or tailer one doorman...

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Helpful?
Thank Gary R
MercureHA, General Manager at Mercure Hoi An Royal, responded to this review

Dear Gary R, Thank you for posting your comments on tripadvisor. I apologize make you uncomfortable by the behavior by my staff. Please kindly understand that there were no offence of keep asking, he just would like to provide the information for you to explore the city. I understand it sometimes make customer feel a little beyond the way of...

birmingham, uk
Reviewed 5 weeks ago via mobile

We stayed for a week here in Hoi An. Really liked the hotel, rooms were lovely with very comfortable beds and pillows. Good variety at breakfast to cover visitors from a variety of nationalities. The pool looked lovel, unfortunately we didn't get to use it as we were here in the rainy season so wasn't really the weather, and on...

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Helpful?
Thank speedywheels
MercureHA, General Manager at Mercure Hoi An Royal, responded to this review

Dear speedywheels, we are glad to read your great comments of our services and happy to hear you enjoyed your stay in Hoi An. Yes, it was a little unfortunate weather due to rainy season but in terms of temperature, it is the best time through the year. I will make sure to pass your message to each staff you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located a short drive from Danang International Airport, Mercure Hoi An Royal is ideally located between Hoi An Ancient Town and Cui Dai beach. It is only minutes away from Thu Bon River, the historic Japanese Covered Bridge, and the local markets and tailors of Hoi An. For a truly memorable experience in Central Vietnam, choose between a modern hotel room or a poolside suite and pamper yourself with the most comfortable accommodation in Hoi An. ... more   less 

Additional Information about Mercure Hoi An Royal

Address: 321 Cua Dai Street | Cam Chau, Hoi An 563834, Vietnam (Formerly Hoi An Pacific Hotel & Spa)
Location: Vietnam > Quang Nam Province > Hoi An
Price Range: $49 - $75 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hoi An Royal 4*
Number of rooms: 101
Reservation Options:
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Hotel Style:
#35 Luxury Hotel in Hoi An
#55 Spa Hotel in Hoi An
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Hoi An Royal staff and other travelers.
6 questions
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Brisbane, Australia
Geelong, Australia
Tathra, Australia
3 months ago
Bristol, United Kingdom
over a year ago

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Questions? Get answers from Mercure Hoi An Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The higher the room the better, less street noise and chance of loud children or people using the pool”
 of 5 bubbles 810taylahb, 3 days ago | Read review
“Choose pool side room”
 of 5 bubbles Argyranthemum, 2 weeks ago | Read review
“Pool side is a little more expensive but worth it.”
  • A nice touch
 of 5 bubbles 412garrya, Oct 29, 2016 | Read review
“Definitely make use of the amenities such as the games on Level 6 and the free bicycles for a ride around the nearby rice fields.”
 of 5 bubbles SignalFamily, Oct 23, 2016 | Read review
“Overlooking the pool is the best”
 of 5 bubbles dizzy375, Sep 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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